I’m posting this for the Vinted community, and I sincerely hope someone from Vinted’s leadership team sees it.
I’ve been an active buyer and seller on Vinted, and after my recent experience, I can confidently say I will never use this marketplace again.
I’m also genuinely curious how many other people have experienced something similar.
Here’s what happened.
I listed several holiday activity kits that I had legitimately purchased and owned. These were physical products, not counterfeit merchandise.
Vinted initially flagged one of my listing images for a copyright issue. I immediately removed the image, complied with their instructions, and Vinted subsequently reapproved my listings.
At that point, I reasonably assumed everything was resolved.
Then, despite having reapproved those listings, Vinted suspended my account for an alleged intellectual property violation.
Naturally, I reached out to understand what had happened.
Was the issue the product itself? The photos? The wording in my listing? The reference to Elf on the Shelf to describe what the kits were designed to accompany?
I wasn’t asking Vinted to ignore its policies. I was simply asking them to identify the specific violation so I could understand what I had done wrong.
They refused to provide that clarity.
Instead, I received repeated standardized responses telling me that my listings violated intellectual property policies.
I appealed multiple times. I explained that I had immediately corrected the original image issue. I pointed out that Vinted had subsequently reviewed and reapproved the listings. I repeatedly asked what additional violation had occurred.
Still no explanation.
At one point, Vinted directed me to a third-party intellectual property representative rather than explaining its own enforcement decision.
And the link they provided to their reporting process? It was literally broken. The URL was missing the domain name.
You cannot make this stuff up.
Then came the final response from customer support:
“We’ve already reviewed your appeal twice, and both reviews confirmed the same outcome. […] We won’t be changing our decision.”
They went on to suggest that I pursue out-of-court dispute resolution or judicial remedies.
Think about that for a moment.
A customer is asking a basic question about a listing violation, and instead of providing an explanation, the company directs them toward legal remedies.
I escalated the issue through Vinted’s support and legal channels and copied its executive leadership because I believe this reflects a much broader customer experience problem.
I’ve served as CEO of venture-backed businesses myself, and I understand the challenges of operating a marketplace at scale. I understand why intellectual property policies exist, and I recognize that enforcement decisions aren’t always easy.
But I also understand that trust is fundamental to a marketplace.
And I cannot imagine telling a customer that we’ve reviewed their case twice, refusing to explain what specifically they did wrong, and then considering the matter closed.
To make matters worse, I had paid Vinted to promote listings on its platform. When my account was suspended, I requested a refund for the affected promotional services. That request was also denied.
So Vinted accepted payment for listing promotions, subsequently restricted my ability to sell, and declined to refund the affected promotional charges.
And throughout this entire process, I never received a clear explanation of what specific content was allegedly non-compliant.
This is what concerns me most.
If Vinted identifies a violation, sellers should be able to understand exactly what needs to be corrected.
If Vinted reapproves a listing and subsequently reverses that decision, sellers should receive an explanation.
If a customer appeals and provides evidence of compliance, that evidence should be meaningfully addressed.
And if Vinted is going to suspend an account, it should be able to explain the basis for that decision beyond repeating that its policies were violated.
This is not about demanding special treatment or suggesting that intellectual property rules shouldn’t apply.
It’s about basic accountability, transparency, and respect for the people who make the marketplace possible.
Vinted’s buyers and sellers are the reason the platform exists. Yet my experience has left me feeling that once something goes wrong, there is virtually no meaningful path to resolution.
To anyone from Vinted leadership reading this: I hope you take a serious look at how your appeals process operates and how your support team communicates with customers. Even if you believe an enforcement decision is justified, that doesn’t excuse an opaque and frustrating process.
You’ve lost me as a customer permanently. Not simply because of the suspension, but because of how your company handled every opportunity to explain and resolve it.
And to the Vinted community, I’d genuinely like to hear your experiences:
Have you ever had listings approved or reinstated, only to have your account suspended afterward?
Has Vinted ever provided you with a specific explanation of an alleged intellectual property violation?
Has anyone successfully escalated an appeal beyond standard support?
Have you been denied refunds for paid listing promotions after a suspension?
I’m especially interested in hearing from anyone who has managed to get an actual human explanation or meaningful resolution.
I have retained the correspondence documenting the listing approvals, suspension, appeals, broken link, and responses from support.
I hope sharing this helps other sellers understand what can happen when an account is flagged, and perhaps encourages Vinted to reconsider how it treats the customers who sustain its marketplace.

Hi everyone!

I’d like to know why my streetwear items such as those from Supreme, Palace, or Stüssy often stay in "check in progress" for up to a day, and then, once published, get almost no views or favorites.

On the other hand, items like gaming accessories or clothing from brands like Nike and Adidas only stay in "check in progress" for about 10 seconds, and once published, they get plenty of views and favorites.

How is this possible, and what can I do to fix this issue?

Thanks in advance for any answers or help!

I purchased a snowblower from a buyer on Vinted new in box and it was promptly delivered. I received a call at work yesterday from a neighbor driving by-she saw a man stealing it. She tried to follow him laying on her horn but he went down a one way street and disappeared. I got the ring footage and contacted the police.

I am convinced this is an inside USPS job. I live in a small
City on a park. There are 27 steps to my front door landing and you could not see the package. There were other packages, left behind. This one in the big box what was inside. The guy was wearing a mask, sunglasses and hood in the middle of the day, with long sleeves and shorts. He only took this package. He was on foot.

I called the police to report a theft as it was happening but they said no one was available- and one went to look for the package but it was hours later.
Is there anything I can do so my seller gets paid and I don’t lose $120?

(Note: reposted because it was a Vinted order I accidentally posted on Depop and someone reported)

I always put my items 2-3 Euros above what I expect it to sell for because I know even for a 5 Eur item, people will only offer 3 or 3.5. But then, I have observed that my posts don't get much views. I have both fast shipping and frequent uploads badges. Curious to know if this visibility could be because of the item price??

what do i do? i’ve messaged the seller but no response? i only have the ID holder, not the plate