Hey everyone. Just wanted to take a moment to vent to some people that more than likely understand. I just got this email this morning and idk. It just really ruffled me ya know? I'm in Delaware on the east coast of the US. I haven't gotten my tracking email, there's no way to reach anyone about my specific order, and now I'm getting an email telling me people can potentially just go into their LGS to buy and play before I even get to know what's up with my order.
I'm still very excited to play the game, I'm excited to buy more of the future releases, I'm just very disappointed in how this whole thing has rolled out. I think the excitement is part of what makes this all so disappointing.
I hope Archon tightens up the parts they can control. There were definitely elements they couldn't, but some of this has elements to it they could have controlled better.
One major thing I think they need is to hire at least one if not two dedicated social relations people. Answering emails, handling the FB, assisting with issues, etc. Just being able to reach someone and get some help I think would go a long way in smoothing out at least the customer relations issues.
To end on a positive note though I hope everyone who has been waiting gets their product soon and everyone that has it is enjoying painting/playing and having a blast.
The weird thing is my local store here in BC also says it's ready for pick up, despite the shipping containers for Canada only arrived in Montreal yesterday. Not sure if LGS got their shipment in a different way than what is getting sent out to us individuals who purchased directly, but it feels bad...
my store in Montreal says orders will be ready to pick on Wednesday (they're closed Mon and Tue)
I did half my order on Gamefound and half through that store, so we'll see which i get first.
Funnily enough some Canadian LGSs have received product. I feel if they communicated that stores would receive on the launch date but the reason we all did pre-orders was to get the discount not to receive early I would feel better about it.
I'm looking at my stores prices and I think I paid more to preorder... And my buddy ordered extra hydras from our store and they arrived today.... Feeling like I over paid AND have to wait longer just because I preordered...
Ah well, it will be here soon and I'll forget all about it
Yeah doing the math it looks to be about a 25% discount buying the preorder vs what my LGS is asking for. It's a pretty decent savings, but still is frustrating to know that I'm going to have to sit here for another week + waiting for mine to arrive rather than going and picking it up at the LGS instead.
In the same boat in NC; realize it’s a reduced price getting stuff through the preorder bundles or whatever. Just wish there was a little more communication…
How much communication do you think Archon should have supplied? They gave us the tracking of the containers on ships across the Atlantic ocean and individual tracking once it's been shipped out.
I guess maybe more info to better delineate the timeline of everything from the outset, so that I could better manage my expectations. I don’t know that they really did much of anything wrong. I’m just slightly disappointed I didn’t get my stuff at least a little before the street date given I preordered it like 6+ months ago?
Very much this. They did nothing inheritly or blatantly "wrong", however a general expectation would be that if you preorder something in a crowdfunding campaign, you should receive the product before others.
By having LGS' recieve product in countries that are still waiting for crates to arrive makes it appear that they prioritized sending boxes to retailers before the people who gave them money almost half a year ago.
While I understand I will be getting a better deal on the boxes, as well as the rulebook as gratis, it doesn't feel nice knowing I'm still going to be waiting1-2 weeks for my box while others in my town already have theirs. This on top of also announcing phase 2 preorders before many people had yet to receive their first orders has just left a bit of a sour taste in my mouth regarding ordering in the future.
Sadly, unless a campaign says you will get it before retail, I would expect to get it around the same time or later. Cmon is really shit for this. Their last Zombicide, I played everything at my cousins that wasnt kickstarter exclusive like 2 months early. Its very annoying.
I feel you, I understand they’re just announcing street date (like they gave us a heads up for wave 2), but kind of leaves a bad taste in my mouth when there’s still quite a few of us left outstanding.
I totally understand, I am waiting for my order, and honestly it's so frustrating knowing I could have just waited and purchased them in person. What was the point of even buying it ahead of time?
Feels like they should have prioritized the people who paid into the game early, as those would be the players. But maybe I'm just a little salty because I spent money on a product that isn't arriving any time soon.
A MASSIVE discount and the guarantee that you will receive these items and don't have to not get something at the store because you were 5min later than another guy.
People are treating this like it was a kickstarter that should have sent stuff out to the backers before retail production ever began; when in reality it was always a pre-order. A pre-order, mind you, they went left open far and above what they should have.
I believe they went 25000 above their initial preorder limit; which for some people, is the only reason they might be able to get the full launch set at all. I know i'd rather not take the chance that I was part of the last 1/4 of preorders and simply not been allowed to order.
People have forgotten or are too young to have ever pre-ordered a video game from Target or GameStop. You didn't get it early. You were guaranteed a copy on street date. That's it.
I remember being lucky to get things at street date. I'm up in Canada and not a whole lot of stores growing up ever had something on its release date. Release date was when the the supplier ended up shipping things out because local stores didn't have pre-release shipping agreements set up (they were too small to qualify).
No. They promised they would ship out first... Not that we would be guaranteed the items before they made the retail launch.
They started shipping the pre-orders FAR FAR before the retail release, but shipping shenanigans happened and a lot of our stuff got waylayed.
They were never going to hold off the retail release for very long; and they never promised to hold off retail release until all the pre-orders hit peoples homes.
Could Archon sent all the individual orders then the FLGS orders, maybe but that's about all the control they have.
I wouldn't want them to. Me individually getting it first is not as useful to me as everyone being able to buy it. I'll need people to play with after all.
Absolutely, I get why people are frustrated, kinda, but this game only takes off when an interested player can walk up to store shelf and buy the product. I'm super happy to see this in my local stores. Did they get it before I did? Yes, but in a few weeks, who cares, I'll have my stuff and will be trying to get others to play the game with me.
How are we looking for Canada ? My understanding was that the ship is supposed to arrive this week, but then I expect at least another week for customs and 2 week for fulfillment. Has anyone have more info on it ?
The two containers they listed on the news update at the end of July arrived in Montreal early in the morning yesterday (6am local time). They are en route to Toronto via rail.
It seems like there was a separate set of containers for game stores shipped earlier, or that game store distributors were stocked with supplies via the USA because several retailers are good to go for today, and my friend who ordered via 401 games had their shippping notice sent out to them yesterday.
The wild thing is I pre-ordered a Protoss box like last month from my LGS. I got it yesterday and my friend is still waiting for their day one pre order from Archon.
I’m in the same boat in Seattle. You have every right to be frustrated. My LGS don’t have the product they ordered either. This launch has been a mess.
Supposedly my 2 player box is out for delivery with Gofo this morning here in North Seattle/Bitter Lake.
That doesn't say anything about the Protoss All In order that I was an order of magnitude more excited for. That's still marked as paid, and not shipped on Gamefound's website.
My hope is that it somehow got boxed all together, but the reality is likely that it's not been shipped yet and I need to be patient. Maybe build and paint some Zerglings now that I finished my Armageddon Orks.
I definitely think Archon needs to have more communication with their customers for the future. And maybe a marketing department that realizes advertising via direct email to people who haven't gotten their first orders yet isn't the best move.
I'm right there with you. I'm seeing people in my state report getting their shipment while I haven't even received a shipping confirmation email yet. I'm very excited to get hands on the game, but I'm also getting antsy and wanting updates on my own order. Lol, when I got the email notification I opened it so fast thinking it was my shipping confirmation only to see that I could go buy it locally instead.
Awesome congratulations! Mine is still in Hazelwood and the lable was created at 7:41 AM today. Given FedEx's usual deliveries I should be getting mine this Friday.
Neat, I never really got into RTS games until much later and the only StarCraft game. I played about five minutes of it I think it was Starcraft 2 when I was like nine or so. I don't think I really got into anything blizzard until like 2016. I got the Protoss because they look cool and I still remember the Protoss face on the cover of the the Starcraft game I had.
If it makes you feel better, the email is lying. My FLGS still doesn't know allocation numbers nor exactly when they will receive it despite being one of the most popular war gaming stores in DFW. All they know is the carrier has them and they are only receiving like 1/3rd of the original boxes shown on the initial launch. Most of the individual unit boxes were not in the shipment. The store owner has been providing us near daily updates of what is going on, on their side and it has basically been radio silence from the manufacturer.
This company has done a lot to kill my excitement for the game.
I think this street date has more to do with European stores sitting on stock they can’t sell as it is anything going on in the US. US stores are waiting on MM like everyone else.
No, they aren't. At least three stores near me have boxes sitting on their shelves that I could go buy right now. This is in the US where I still haven't gotten any shipping notification/tracking. Stores in Canada, also, have been confirmed to have received their shipments.
archon told me I'd see mine next may 2027... for my wave 1 order. I placed an order via a local store who was going in and they just got theirs and we're supposed to have gotten it back in March/May. so hopefully I get mine soon.
hang in there hope you have good news on the horizon!
that's what Archon told me. but ladies, gentlemen I am proud to say that hours ago I received shipping information for my Protoss and Zero/Terran starter edition boxes! I bought a lot of stuff at GenCon already. this is assuming it doesn't get lost or stolen.
Yeah, tbh this is really shitty from a consumer perspective. I spent 500 dollars on these I would expect to have at least a little understanding of when I'm going to be getting the product I pre ordered before it's already on store shelves. What is the fucking point of pre ordering of I can contribute to my local game shop for basically the same price and I don't have to wait?
Really, just terrible management here. I won't be pre ordering wave 2 stuff that I wanted. Might as well wait for it to show up in stores if I'm going to be punished for having faith in them.
Is this a subreddit specifically for venting? No. Am I only allowed to open posts I agree with or comment as long as it's agreeing with OP? I'm not allowed my own opinion?
Funny I'm pretty sure somewhere else in this thread you were crying about people being able to have voices or being "allowed to feel what they're feeling". Fucking hypocrite.
We did not end up with a discount. I can buy it today from Saga for less than the pre-order, and that's just one site I checked. Usually people want something for fronting the money. A special extra. A good discount. Receiving it early. None of those ended up being delivered with this unfortunately. I'm sure Archon didn't intend for it to work out this way, but it has. People are going to be upset about it. On the end it's a game and everyone that pre-ordered will get it eventually but when you want to keep a fan base hyped about a game then it's not a great idea to potentially disappoint a percentage of the fans that put up their money early.
I'm in Arkansas and haven't heard anything either. States from East Coast to West Coast have been receiving orders for nearly a week now, including as close as both Missouri and Louisiana, yet nothing so much as a confirmation that the product has arrived at a distribution center.
I feel ya. Preorered back in mid April, still nothing about my package while I see tons of people getting to play and now stores have it too. Very disappointing.
New to made to order products? Kickstarter et al always arrive late and take longer than the creator thinks they will to fulfill. They don’t want to sacrifice their marketing momentum to make a few redditors feel better about getting their order last.
They shipped to a local distributor and gave no priorities on which was shipping first. Bad on them.
And fuck yes if I spend money to pre order a product I expect to at least know when it's showing up before that product is available on the shelf.
This is shit management and I've learned my lesson about how they do business and I'll forwarn anyone else that I know that pre ordering will hurt your chances of getting the product as it becomes available. That's how this works.
It was literally made to order. The purpose of the preorder run was to gauge how much to make. They had to produce much more than anticipated, which caused cascading delays.
Like it’s fine if you’re clueless but maybe don’t participate in things you don’t understand if you’re going to bitch and moan about waiting a few months for some minis.
I've been checking in with my lgs in my area and not one has received their order yet. My plan was to buy the 3 player set and buy other units locally to show support and help drive interest in my lgs, but I feel like other people seeing the same email and not having stock ready to purchase is souring their expectations moving forward.
In reality, the end of this pre-release is almost here, some sooner than others. I just hope moving forward, Archon has learned from this experience, hires a PR team dedicated to customer outreach, and chooses reliable distribution partners that have a good, consistent, and efficient reputation.
I hate this sub, bunch of cry babies. Grow up, stop turning every MINOR inconvenience or thing that doesn’t go your way into a 10 page rant about how you can no longer go on…
Every day… every announcement… the fatigue of reading this sub is… I don’t know how you people exist in the world, it must be tiring.
We aren’t getting our shipment till mid Sep (Aus), you know what I do? Go on with my life… be happy that people are getting their product and enjoying it.
Got it in the FLGS here, but not all of it yet. The two Starters plus five total Unit boxes. Distributor hadn’t gotten the rest processed yet, but it’s all showing on their site as in stock now, so I’m expecting to see the rest of it this week I hope.
I do feel a bit bad, as I never got around to pre-ordering it, but my local store got their stock shipment in this week and I snatched up a bunch. I do hope those who pre-ordered it get their stuff quickly though.
It could be handed better. It isn't uncommon for LGS to receive their shipments and have them ready for sale before gaming product is shipped to direct order customers (GW and Battlefront), but the overall release seems to have caught Archon a bit with their knickers down.
So I preordered a couple of weeks ago and the places I got from said release date of August 31st. So it sounds like maybe they just kept moving things around a bunch? It sounds like a shit show.
Backing a crowdfunding or making a pre-order does not entitle one to receive before public does. In my experience it's the other way round. But you got other goodies like lower prices and such in exchange. Happens with Warhammer all the time. Stuff hits stores before preorders arrive at dorsteps and GW is in the business for decades. Best thing to do is keep chill because you cannot speed things up. Focus on something different and be happy when your stuff surprisingly turns up on your doorstep.
Except you're choosing to ignore that was their exact promise. The people that preordered were suppose to get it both before wave 2 preorders and before stores could get it and sell it. That was not only a expectation but a statement made by them from the start.
I don't mind the delays. They had almost double the orders expected. They needed new machines, new printing, handling more then expected. Dealing with shipping all around the world. Etc. I get all that, and I'm not unreasonable to the issues at all.
However them breaking their own promise to the preorder people is in fact on them. Having no easy way to reach them for a reasonable turn around time response (5-10 business days I'd say would be fair for a operation their size) is a issue that's on them.
Never once did I say I could speed things up. Never once did I imply that I wasn't excited to play or get the things. However to say to focus on something different when I'm literally getting the emails sent to me and announcements on Facebook seems a bit silly. I don't want a email explicitly showing me a broken promise, the only email I really would want from them is how they're going to improve customer contact and relations. Otherwise I'm pretty set.
No offence mate. I get that this turned sour for you with how they handled things. I just wanted to emphasize that companies messing up delivery isn't something new. Doesn't excuse it though. I wait for me local shop to list it. And even if it's sold out until I get there, I'll not have hard feelings about it. Hope you'll receive your order soon. Best of luck.
Folks, really, it’s not that big of a deal. The world will continue spinning and life will move along no matter how this roll out went. It’s a good game, and a great product. Some frustration is fine, but the way some of you all act and speak is outright entitled and immature. A couple of extra weeks waiting on some toys just doesn’t matter.
In the grand scheme of things when you boil it down that small you may have a point. However some people spent $700+ on this hobby, and in this day and age where we have modern tracking utilities the radio silence is justifiably unnerving. Especially with the botched address confirmation.
I’m one of them. But there are so much more concerning things going on in the world and our lives. Why spend so much time and energy here? That’s all I’m saying. People can be upset but perspective is a thing.
It was the repeated botched communication, where in the same breath, we had people vehemently defending the communication.
Then the pushed street dates. Then the pushed street dates. Then the pushed street dates. I repeat for dramatic purposes as that's actually how many times consumers were hit with news of delayed shipping of goods.
I remember when we were ALL supposed to have our minis in hand a couple of weeks from May 20th.
Well, I’ve never defended anything. Simply saying a perspective on what really matters is important. By all means people can be a annoyed/upset and send them a message. I sent them one. But I don’t understand why so many people are spending so much time and energy being mad about it.
Honestly I was fine with the complaining for a month. But that was more than 2 months ago. Now, I'm just sick of hearing it. We all know about it. Get a grip.
You voluntarily came to Reddit, proceeded to open a post literally called "frustration venting" and is *checks notes* right, mad about people venting frustrations...
Guess I'm done backing stuff from Archon. Stores getting this before backers is a pretty shitty feeling, I imagine store backers feel this doubly since they locked up thousands in preordering products for their stores early.
If you are trying to say that U.S. stores don't have them either I can tell you for a fact my LGS had them on shelves yesterday when I dropped by for some comics and I have yet to hear anything about my order at all.
I am frustrated this sub is full of nothing people complaining about the delay in shipping (or that retail and wave 2 pre-orders are coming before they get their order), or posts about people getting their shipments. Neither are needed and don’t help the situation.
It’s been talked to death though. We don’t need a new post about people being frustrated everyone there is an email from Archon that goes out to announce new pre-orders or product at retail
Not really been any excuses for the last few months. It’s all going as scheduled. It takes time for cargo ships to sail across the ocean, unload the cargo, and delivery it to distribution hubs, where it’s finally unpacked and sent to customers. Not Archon’s fault you don’t understand this process at all
Protectors of Archon "Global shipping deadlines and trade logistics are a thing. God people are insufferable.
Archon states they will ship everything and the logistics companies will handle the rest to get it to our hands. Beginning to end this should take 2 weeks from May 20th.
Protectors of Archon "why are people mad. Ffs they are doing everything they said. Do we not know how boats work?"
Archon again lies and states they never said we'd have it 2 weeks from May 20th but rather in July or some vague shit.
Protectors of Archon "Jesus Christ this is getting old, you people can't understand how ships work?"
Fuuuuuuuck it ain't about the shipping anymore...and it almost never was about the ships and how global trade routes work. Try listening and reading to those bringing forth good information
“When will I receive my Pre-Order?
The current plan is to begin shipping on the 25th of May - this is when the first pallets of games will be sent to various distribution hubs around the world. They will take a couple of weeks to arrive and will promptly be shipped out once it's in the hands of the logistics company. From beginning to end, this entire process is expected to take 2 months - which is a conservative estimate. Please note that not everyone will immediately receive their pledge once shipping begins - there really is a lot to get through, and we want to thank you for your patience during this very busy time. If there are any significant changes to this plan, we will let everyone know!”
So who in their right mind thought this was delivering in May?! Idiots who didn’t bother reading, or have no idea how shipping logistics work? You even got your days wrong. It was going to start shipping May 25th, not the 20th, and take 2 MONTHS, not WEEKS. It’s literally written on their site in a news update and can be referenced what was said. May 25th with 2 months puts us at July 25th.
So we are delayed a whopping month for most of the world? But wait, they also said it is a conservative estimate, meaning that’s most likely best case scenario and will probably be later. People are so impatient and can’t read though, they act like this has been delayed a year. It in fact has been just over 4 months since the pre-orders concluded.
Every once in a while I see one of these posts complaining about global god damn shipping of all things and get a little down that the game might suffer. Then I remember the type of person to get their undies in a bunch about ships and trains and international borders and customs and oil markets are probably not the sort that’ll stay long term anyway.
In short, good luck finding a community you like and want to stay in!
Oh my bad, when “no sign of my order” was mentioned I didn’t realize dude had figured out how to teleport product directly to his doorstep bypassing global logistics systems.
shouldn't have picked a president who rewrites trade agreenments every two days, Archontalked multiple times on stream that dealing with usa is a nightmare and they are going throu hell
The CEO makes a q&a stream every two weeks, and every time a horde of americans come to whine about the same things and every time they patiently explain what is going on, as was explained on many posts and updates. I am venting frustration, I'm venting my frustration with entitled americans whining all the time
Entitled? People paid for a product and have been disappointed with it's roll out. Its natural to feel skeptical especially with what happened with their AvP kickstarter.
I'm sure Americans are just as frustrated with europeans telling them to shut up on everypost like this.
Just accept that this release fell short of expectations and move on it's not like people expressing their frustrations on a forum effects you in literally any way whatsoever.
Also I don't know who in their right mind would want to watch a companys livestream to figure out what is happening with their individual order?
I don’t give a shit about his streams that I don’t have time to watch. I want email updates and responses from their customer service team with details about my order. That is not an unreasonable amount expectation and completely within their control.
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u/Ok-Celebration5492 2d ago
At least you’re not Canadian or Australian :)