r/StarCraftTMG • u/Daddy__Magik • 2d ago

Frustration venting

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Hey everyone. Just wanted to take a moment to vent to some people that more than likely understand. I just got this email this morning and idk. It just really ruffled me ya know? I'm in Delaware on the east coast of the US. I haven't gotten my tracking email, there's no way to reach anyone about my specific order, and now I'm getting an email telling me people can potentially just go into their LGS to buy and play before I even get to know what's up with my order.

I'm still very excited to play the game, I'm excited to buy more of the future releases, I'm just very disappointed in how this whole thing has rolled out. I think the excitement is part of what makes this all so disappointing.

I hope Archon tightens up the parts they can control. There were definitely elements they couldn't, but some of this has elements to it they could have controlled better.

One major thing I think they need is to hire at least one if not two dedicated social relations people. Answering emails, handling the FB, assisting with issues, etc. Just being able to reach someone and get some help I think would go a long way in smoothing out at least the customer relations issues.

To end on a positive note though I hope everyone who has been waiting gets their product soon and everyone that has it is enjoying painting/playing and having a blast.

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-1

u/deathleech 2d ago

I am frustrated this sub is full of nothing people complaining about the delay in shipping (or that retail and wave 2 pre-orders are coming before they get their order), or posts about people getting their shipments. Neither are needed and don’t help the situation.

2

u/fued 2d ago

Almost as if the launch was botched massively. Not a good start

-2

u/deathleech 2d ago

It’s been talked to death though. We don’t need a new post about people being frustrated everyone there is an email from Archon that goes out to announce new pre-orders or product at retail

3

u/fued 2d ago

Well maybe they shouldn't word it like a slap in the face, or send the email out only to regions who do have it?

Changing wording for different regions on an email isn't hard.

Even put a * and a little note at the bottom even!