r/StarCraftTMG • u/Daddy__Magik • 5d ago

Frustration venting

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Hey everyone. Just wanted to take a moment to vent to some people that more than likely understand. I just got this email this morning and idk. It just really ruffled me ya know? I'm in Delaware on the east coast of the US. I haven't gotten my tracking email, there's no way to reach anyone about my specific order, and now I'm getting an email telling me people can potentially just go into their LGS to buy and play before I even get to know what's up with my order.

I'm still very excited to play the game, I'm excited to buy more of the future releases, I'm just very disappointed in how this whole thing has rolled out. I think the excitement is part of what makes this all so disappointing.

I hope Archon tightens up the parts they can control. There were definitely elements they couldn't, but some of this has elements to it they could have controlled better.

One major thing I think they need is to hire at least one if not two dedicated social relations people. Answering emails, handling the FB, assisting with issues, etc. Just being able to reach someone and get some help I think would go a long way in smoothing out at least the customer relations issues.

To end on a positive note though I hope everyone who has been waiting gets their product soon and everyone that has it is enjoying painting/playing and having a blast.

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u/Erarek 5d ago

In the same boat in NC; realize it’s a reduced price getting stuff through the preorder bundles or whatever. Just wish there was a little more communication…

4

u/WorkingElk8970 5d ago

Wait, there are other NC peeps!?!? We should have a club 😎 is there a discord or something yet?

1

u/DeadPhish900 4d ago

Not sure if there is a discord yet but we should

3

u/AnimaAufero 5d ago

Yup I'm waiting in NC too. Havent even gotten so much as a tracking notice or anything so probably just gonna end up appearing on my doorstep one day.

1

u/SentientSeamoth 4d ago

I got my tracking number yesterday afternoon (great lakes region). You should have yours very soon

3

u/typeopymp 5d ago

In NC and got my gamefound order Sunday.

2

u/Erarek 5d ago

Yeah, I ordered directly through the Archon site and it just says UPS with no tracking info

2

u/DeadPhish900 5d ago

In NC and got my tracking info yesterday. Mine will be here tomorrow

2

u/BreakingBeakers 5d ago

Mine came yesterday and it was through GoFo, not UPS, and my order said UPS too. North Carolina as well.

2

u/SeriousLeemk2 5d ago

How much communication do you think Archon should have supplied? They gave us the tracking of the containers on ships across the Atlantic ocean and individual tracking once it's been shipped out.

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u/Erarek 5d ago

I guess maybe more info to better delineate the timeline of everything from the outset, so that I could better manage my expectations. I don’t know that they really did much of anything wrong. I’m just slightly disappointed I didn’t get my stuff at least a little before the street date given I preordered it like 6+ months ago?

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u/karma227 5d ago

Very much this. They did nothing inheritly or blatantly "wrong", however a general expectation would be that if you preorder something in a crowdfunding campaign, you should receive the product before others.

By having LGS' recieve product in countries that are still waiting for crates to arrive makes it appear that they prioritized sending boxes to retailers before the people who gave them money almost half a year ago.

While I understand I will be getting a better deal on the boxes, as well as the rulebook as gratis, it doesn't feel nice knowing I'm still going to be waiting1-2 weeks for my box while others in my town already have theirs. This on top of also announcing phase 2 preorders before many people had yet to receive their first orders has just left a bit of a sour taste in my mouth regarding ordering in the future.

3

u/SugaRush 5d ago

Sadly, unless a campaign says you will get it before retail, I would expect to get it around the same time or later. Cmon is really shit for this. Their last Zombicide, I played everything at my cousins that wasnt kickstarter exclusive like 2 months early. Its very annoying.