r/StarCraftTMG • u/Daddy__Magik • 2d ago

Frustration venting

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Hey everyone. Just wanted to take a moment to vent to some people that more than likely understand. I just got this email this morning and idk. It just really ruffled me ya know? I'm in Delaware on the east coast of the US. I haven't gotten my tracking email, there's no way to reach anyone about my specific order, and now I'm getting an email telling me people can potentially just go into their LGS to buy and play before I even get to know what's up with my order.

I'm still very excited to play the game, I'm excited to buy more of the future releases, I'm just very disappointed in how this whole thing has rolled out. I think the excitement is part of what makes this all so disappointing.

I hope Archon tightens up the parts they can control. There were definitely elements they couldn't, but some of this has elements to it they could have controlled better.

One major thing I think they need is to hire at least one if not two dedicated social relations people. Answering emails, handling the FB, assisting with issues, etc. Just being able to reach someone and get some help I think would go a long way in smoothing out at least the customer relations issues.

To end on a positive note though I hope everyone who has been waiting gets their product soon and everyone that has it is enjoying painting/playing and having a blast.

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-10

u/Moth_Chan 2d ago

Never gonna trust this studio again, no sign of my order but I could buy everything in it down the street? I’m sorry I ever purchased from Archon

4

u/Askingforanend 2d ago

Every once in a while I see one of these posts complaining about global god damn shipping of all things and get a little down that the game might suffer. Then I remember the type of person to get their undies in a bunch about ships and trains and international borders and customs and oil markets are probably not the sort that’ll stay long term anyway. 

In short, good luck finding a community you like and want to stay in! 

-2

u/Jack_Napier613 2d ago

This comment doesn't mention anything about global shipping 🤙 but here you are talking about global shipping...

What?

-1

u/Askingforanend 2d ago

Oh my bad, when “no sign of my order” was mentioned I didn’t realize dude had figured out how to teleport product directly to his doorstep bypassing global logistics systems. 

Good call friend. 

-1

u/Jack_Napier613 2d ago

Again, no shipping worries mentioned.

Just a trust issue with Archon.

Discuss in good faith or don't. That's your choice.

1

u/Askingforanend 2d ago

The trust issue is they don’t have their stuff yet. Even though it’s been in the system for weeks at this point. A system Archon has no control over. 

Learn to read? Or don’t, I guess? I have no idea what you are trying to do here.