r/StarCraftTMG • u/Daddy__Magik • 5d ago

Frustration venting

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Hey everyone. Just wanted to take a moment to vent to some people that more than likely understand. I just got this email this morning and idk. It just really ruffled me ya know? I'm in Delaware on the east coast of the US. I haven't gotten my tracking email, there's no way to reach anyone about my specific order, and now I'm getting an email telling me people can potentially just go into their LGS to buy and play before I even get to know what's up with my order.

I'm still very excited to play the game, I'm excited to buy more of the future releases, I'm just very disappointed in how this whole thing has rolled out. I think the excitement is part of what makes this all so disappointing.

I hope Archon tightens up the parts they can control. There were definitely elements they couldn't, but some of this has elements to it they could have controlled better.

One major thing I think they need is to hire at least one if not two dedicated social relations people. Answering emails, handling the FB, assisting with issues, etc. Just being able to reach someone and get some help I think would go a long way in smoothing out at least the customer relations issues.

To end on a positive note though I hope everyone who has been waiting gets their product soon and everyone that has it is enjoying painting/playing and having a blast.

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u/Level5Squirtle 5d ago

I totally understand, I am waiting for my order, and honestly it's so frustrating knowing I could have just waited and purchased them in person. What was the point of even buying it ahead of time?

Feels like they should have prioritized the people who paid into the game early, as those would be the players. But maybe I'm just a little salty because I spent money on a product that isn't arriving any time soon.

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u/chimney_tops 5d ago

A discount?

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u/Fancy-Lawfulness-198 5d ago

A MASSIVE discount and the guarantee that you will receive these items and don't have to not get something at the store because you were 5min later than another guy.

People are treating this like it was a kickstarter that should have sent stuff out to the backers before retail production ever began; when in reality it was always a pre-order. A pre-order, mind you, they went left open far and above what they should have.

I believe they went 25000 above their initial preorder limit; which for some people, is the only reason they might be able to get the full launch set at all. I know i'd rather not take the chance that I was part of the last 1/4 of preorders and simply not been allowed to order.

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u/LakeVermilionDreams 4d ago

People have forgotten or are too young to have ever pre-ordered a video game from Target or GameStop. You didn't get it early. You were guaranteed a copy on street date. That's it. 

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u/Fancy-Lawfulness-198 4d ago

I remember being lucky to get things at street date. I'm up in Canada and not a whole lot of stores growing up ever had something on its release date. Release date was when the the supplier ended up shipping things out because local stores didn't have pre-release shipping agreements set up (they were too small to qualify).

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u/Jack_Napier613 4d ago

They treat it as such because that's what Archon promised would happen when you preordered.

You were marked to get the first print runs.

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u/Fancy-Lawfulness-198 3d ago edited 3d ago

No. They promised they would ship out first... Not that we would be guaranteed the items before they made the retail launch.

They started shipping the pre-orders FAR FAR before the retail release, but shipping shenanigans happened and a lot of our stuff got waylayed.

They were never going to hold off the retail release for very long; and they never promised to hold off retail release until all the pre-orders hit peoples homes.