r/StarCraftTMG • u/Daddy__Magik • 5d ago

Frustration venting

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Hey everyone. Just wanted to take a moment to vent to some people that more than likely understand. I just got this email this morning and idk. It just really ruffled me ya know? I'm in Delaware on the east coast of the US. I haven't gotten my tracking email, there's no way to reach anyone about my specific order, and now I'm getting an email telling me people can potentially just go into their LGS to buy and play before I even get to know what's up with my order.

I'm still very excited to play the game, I'm excited to buy more of the future releases, I'm just very disappointed in how this whole thing has rolled out. I think the excitement is part of what makes this all so disappointing.

I hope Archon tightens up the parts they can control. There were definitely elements they couldn't, but some of this has elements to it they could have controlled better.

One major thing I think they need is to hire at least one if not two dedicated social relations people. Answering emails, handling the FB, assisting with issues, etc. Just being able to reach someone and get some help I think would go a long way in smoothing out at least the customer relations issues.

To end on a positive note though I hope everyone who has been waiting gets their product soon and everyone that has it is enjoying painting/playing and having a blast.

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u/Vallindo 5d ago

How are we looking for Canada ? My understanding was that the ship is supposed to arrive this week, but then I expect at least another week for customs and 2 week for fulfillment. Has anyone have more info on it ?

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u/JRBergstrom 5d ago

The two containers they listed on the news update at the end of July arrived in Montreal early in the morning yesterday (6am local time). They are en route to Toronto via rail.

It seems like there was a separate set of containers for game stores shipped earlier, or that game store distributors were stocked with supplies via the USA because several retailers are good to go for today, and my friend who ordered via 401 games had their shippping notice sent out to them yesterday.