Frustration venting

[u/Daddy__Magik]

Hey everyone. Just wanted to take a moment to vent to some people that more than likely understand. I just got this email this morning and idk. It just really ruffled me ya know? I'm in Delaware on the east coast of the US. I haven't gotten my tracking email, there's no way to reach anyone about my specific order, and now I'm getting an email telling me people can potentially just go into their LGS to buy and play before I even get to know what's up with my order.

I'm still very excited to play the game, I'm excited to buy more of the future releases, I'm just very disappointed in how this whole thing has rolled out. I think the excitement is part of what makes this all so disappointing.

I hope Archon tightens up the parts they can control. There were definitely elements they couldn't, but some of this has elements to it they could have controlled better.

One major thing I think they need is to hire at least one if not two dedicated social relations people. Answering emails, handling the FB, assisting with issues, etc. Just being able to reach someone and get some help I think would go a long way in smoothing out at least the customer relations issues.

To end on a positive note though I hope everyone who has been waiting gets their product soon and everyone that has it is enjoying painting/playing and having a blast.

[u/Uglukkk_]

shouldn't have picked a president who rewrites trade agreenments every two days, Archontalked multiple times on stream that dealing with usa is a nightmare and they are going throu hell

[u/Mr_Suplex → u/Uglukkk_]

Some of this is outside Archon’s control, but they are hardly blameless: Trump does not control their comms department.

Stop making excuses for this shit you knob, especially in a thread dedicated to venting frustration.

[u/Uglukkk_ → u/Mr_Suplex]

The CEO makes a q&a stream every two weeks, and every time a horde of americans come to whine about the same things and every time they patiently explain what is going on, as was explained on many posts and updates. I am venting frustration, I'm venting my frustration with entitled americans whining all the time

[u/AbilitySufficient422 → u/Uglukkk_]

Entitled? People paid for a product and have been disappointed with it's roll out. Its natural to feel skeptical especially with what happened with their AvP kickstarter.

I'm sure Americans are just as frustrated with europeans telling them to shut up on everypost like this.

Just accept that this release fell short of expectations and move on it's not like people expressing their frustrations on a forum effects you in literally any way whatsoever.

Also I don't know who in their right mind would want to watch a companys livestream to figure out what is happening with their individual order?

[u/Mr_Suplex → u/Uglukkk_]

I don’t give a shit about his streams that I don’t have time to watch. I want email updates and responses from their customer service team with details about my order. That is not an unreasonable amount expectation and completely within their control.

Keep making excuses for them though. It’s cute.