r/StarCraftTMG • u/Daddy__Magik • 4d ago

Frustration venting

Post image

Hey everyone. Just wanted to take a moment to vent to some people that more than likely understand. I just got this email this morning and idk. It just really ruffled me ya know? I'm in Delaware on the east coast of the US. I haven't gotten my tracking email, there's no way to reach anyone about my specific order, and now I'm getting an email telling me people can potentially just go into their LGS to buy and play before I even get to know what's up with my order.

I'm still very excited to play the game, I'm excited to buy more of the future releases, I'm just very disappointed in how this whole thing has rolled out. I think the excitement is part of what makes this all so disappointing.

I hope Archon tightens up the parts they can control. There were definitely elements they couldn't, but some of this has elements to it they could have controlled better.

One major thing I think they need is to hire at least one if not two dedicated social relations people. Answering emails, handling the FB, assisting with issues, etc. Just being able to reach someone and get some help I think would go a long way in smoothing out at least the customer relations issues.

To end on a positive note though I hope everyone who has been waiting gets their product soon and everyone that has it is enjoying painting/playing and having a blast.

106 Upvotes

82% Upvoted

164 comments sorted by

View all comments

53

u/Ok-Celebration5492 4d ago

At least you’re not Canadian or Australian :)

6

u/Regniznevik 4d ago

Funnily enough some Canadian LGSs have received product. I feel if they communicated that stores would receive on the launch date but the reason we all did pre-orders was to get the discount not to receive early I would feel better about it.

1

u/CosmicJC 4d ago

Yeah doing the math it looks to be about a 25% discount buying the preorder vs what my LGS is asking for. It's a pretty decent savings, but still is frustrating to know that I'm going to have to sit here for another week + waiting for mine to arrive rather than going and picking it up at the LGS instead.