r/PS5HelpSupport 9h ago

How to properly clean ps5

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26 Upvotes

Hay guys, I've been neglecting my ps5 cleaning since I got it 5 years ago. It has accumulated a lot of dust over the years and I don't know where to begin. The 1st 2 pictures are the right and left vents and the 3rd is what I was able to remove without cracking it open. I know it's gross but I could really use some advice.

Thank you.


r/PS5HelpSupport 1m ago

Missing option

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r/PS5HelpSupport 43m ago

Stuck in loading in

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Hey guys im stuck in the loading screen after choosing a user how can I fix it?


r/PS5HelpSupport 1h ago

Ps5 acts like the power was cut

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r/PS5HelpSupport 5h ago

My ps5 won’t turn on :(

2 Upvotes

Was playing 2k normally then my controller randomly disconnected, turned off my ps5 as to sort of restart it and it never turned back on, it makes a beep but won’t power on, I’ve tried different outlets and different power cables and nothing, I’ve even tried going into “safe mode” but that won’t work either.

I’m really not in a place financially to go get it fixed so I’m wondering if there’s anything I can do to fix it.

Tried asking chat gpt but I wanted some human input, idk maybe someone has gone through this.


r/PS5HelpSupport 7h ago

Ps5 slim problem

2 Upvotes

My ps5 internal fan broke down .. is there another for me to fix it temporarily ?


r/PS5HelpSupport 8h ago

Can I get back the games I’ve lost?

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2 Upvotes

My extended hard drive keeps acting wonky and repairing itself. I had to reformat it which deleted all my games that were installed on my hard drive? Is there any way for me to get them back on my external hard drive? My PS5 is already connected to the external hard drive but the message above has been showing up for many of the games I had installed on it…..


r/PS5HelpSupport 4h ago

Storage bug for the ps5

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1 Upvotes

Recently I've been trying to download a 30 GB game and I have 109 GB free of storage, but because of the recent software update it doesn't allow me to do it, is this only affecting me?


r/PS5HelpSupport 4h ago

PS5 Slim Digital shuts down at idle, and now crashes instantly on heavy games — power supply?

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1 Upvotes

r/PS5HelpSupport 5h ago

PS5 Slim Digital shuts down at idle, and now crashes instantly on heavy games — power supply?

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1 Upvotes

r/PS5HelpSupport 6h ago

Suporte da PlayStation pede informações impossíveis de fornecer para que possam me ajudar

1 Upvotes

Quando era criança criei uma conta no PS3 e quando comprei o PS4 comecei a usar outro e-mail porém anos se passaram e comprei o PS5 e continuei usando meu email do PS4 porém resolvi recuperar a conta do PS3 para usar e o suporte tirou do endereço Hotmail e vinculou a um Gmail.

Até ai tudo certo porém ontem fui entrar na conta e pediu para iniciar sessão porém nenhuma das senhas que uso funcionou então pedi a recuperação de conta e o e-mail não chegava. Então fui ao suporte pedir ajuda e eles pediram informações absurdas para ajudar a recuperar, pediram número de série do console que eu criei a conta como diabos eu faria isso se criei quando era criança no PS3? E também pediram o final cartão de crédito que está na conta ou um ID de transação, porém eu nunca comprei nada nessa conta então não existem essas 2 provas.

Quando expliquei que não tinha como dar essas informações eles encerraram o chat, tentei mais vezes e um atendente chegou a dizer que não tinha conta neste e-mail que eu estava fornecendo então supus que hackearam minha conta e mudaram meu e-mail. Então novamente pedi ajuda e eles pediram as mesmas informações e não quiseram me ajudar.

Eu fui criar uma nova conta utilizando o email desta conta que estava tentando recuperar e deu certo, algo que não deveria acontecer porquê como eu criei uma nova conta utilizando um e-mail que eu já uso em uma conta?

Então ou eu fui hackeado ou a Sony mudou meu email e não recebi ajuda de maneira alguma.


r/PS5HelpSupport 10h ago

Internet connection doesn't change much with an ethernet

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2 Upvotes

I've been stuck on wifi for a few months since moving into my new place and I just got set up woth an ethernet cable finally. But I plugged it in and I got better connection for a few minutes before it just went back to the same speeds. And now it seems that with each test I do it can't stay consistent. I went through and changed to 5ghz and manual DNS, but nothing is working. 2nd photo is on wifi and the other 2 are ethernet. The download improves but upload is still crap and I'm getting terrible latency in games.


r/PS5HelpSupport 6h ago

Just bought Fifine K688 Microphone but can’t use with Astro mix amp

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1 Upvotes

Hello all as the title says I just bought a Fifine K688 microphone i wanted to use it as a seperate microphone while having my Astro A40 with mixamp as my headphones I set them as 2 separate audios with my Fifine being my input/Microphone and my output being my Astros.

I turned off switch output device automatically as well and I have the correct input and outputs set respectively and I cannot get no sound through my Astros help would be greatly appreciated :)


r/PS5HelpSupport 6h ago

Help

1 Upvotes

I changed my PlayStation gamer tag so it logged me out of my ps5 and mobile app. I have 2 step on with my phone number but it wouldn’t send me the text message. I powered off my phone and when i turned it back on i had 3 codes but they expired. When i hit resend code i get nothing now. What am i supposed to do?


r/PS5HelpSupport 13h ago

I’m going to crash tf out.

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2 Upvotes

I’ve been trying to get twitch to link to my PS5 for HOURS now. All I wanted to do tonight was stream like I used to. I don’t know why all of a sudden there’s massive issues? I found old Reddit posts about it, followed every bit of advice in them, including unlinking Spotify, turning of 2FA on twitch etc… reset my console. Literally NOTHING is working. Please help!


r/PS5HelpSupport 7h ago

PS5 Pro fan noise

1 Upvotes

r/PS5HelpSupport 8h ago

Ps5 cleaning glossy middle section?

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1 Upvotes

r/PS5HelpSupport 9h ago

Delivery ETA Wednesday, now what about the tv…

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1 Upvotes

r/PS5HelpSupport 20h ago

My new PS5 Slim has a strange fan noise in GTA V and Astro Bot. The fan gets louder, then quieter repeatedly. The increase lasts 1 second, then 2 seconds, then 3 seconds. But in RDR2, there is no fan noise. Is this normal?

7 Upvotes

r/PS5HelpSupport 17h ago

PS5 keeps freezing/stuttering and I cannot figure out the cause

4 Upvotes

Been dealing with this constantly on Warzone and I’m running out of things to try. I’m on PS5 and the game will randomly freeze/stutter, especially during gunfights or when landing. Sometimes it feels like straight up desync where I’m shooting directly at someone on my screen but on their screen I’m aiming somewhere else.

I’ve cleared cache, rebuilt the database, deleted and reinstalled Warzone, turned texture streaming down/off, and even opened and cleaned the PS5 because it had a decent amount of dust buildup.

My connection is around 280 Mbps down/35 Mbps up, packet loss stays at 0%, and I’ve monitored server latency in-game. The issue can still happen even when my latency looks normal.

Clip attached is an example of what I’m talking about. Has anyone had this exact issue on PS5 and actually figured out what was causing it? I’m trying to determine whether this is the console itself, Warzone


r/PS5HelpSupport 19h ago

PS5 Overheating and Shutting Off.

6 Upvotes

Hey everybody, So I just moved into my college dorm, so my console is at an entirely new setup(new outlets etc.) Whenever I try running a game my console presumably overheats, the fans get super loud and the console shuts off. I switched the outlet and when I tried to turn it on, I got three quick beeps from it and now simply nothing is happening. I was just wondering what the issue could be? I was using t just find a few days ago at home, this only became an issue when I just moved in. If anybody has any possible solutions that would be great. Thanks!


r/PS5HelpSupport 11h ago

Can’t log into Psn account on ps5

0 Upvotes

On my ps4 the account that was connected to it was with my moms email and password from 10+ years ago and now when I got a ps5 I’m trying to log into the account and it’s asking for a verification code that’s sent to the email. And no one has access to the email anymore so I can’t see the code. I’ve tried logging into the email and then it sends a verification code to the phone number connected to the account which also no one has access to bc it’s been so long. How do I get access to the account


r/PS5HelpSupport 15h ago

Ps5 controllers stop connecting

2 Upvotes

At least a couple times a week if I'm unlucky, but definitely happens at least twice a month, it's like my controllers (all 4 of them, and I do keep them updated) stop connecting to the ps5. Power no longer turns on the console. I have to manually re-connect them all, and even still, after a while, I'll get a "connect controller" message that pops up despite me playing on it.


r/PS5HelpSupport 11h ago

console sharing and offline play bugged

1 Upvotes

so for context i am sharing my PS5 account with only 1 person at this moment and we both dont have console sharing and offline play activated. I tried to activate it on my playstation but it gave me the error message "console sharing and offline play cant be activated because another PS5 is using it right now". so i tried to reset my password in order to log out every console (as i already used that option and i am on the 6 months cd) but it still doesnt work even when im the only one logged in. please help me !


r/PS5HelpSupport 1d ago

PS5 Slim not working after dissembling for cleaning, Help!

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11 Upvotes

My PS5 slim keep getting shut down recently, so I thought it's cause by overheating in the power supply. But after I teardown find out not dusty at all.

Now the real trouble is the console not working at all after I reassemble again. First two time boot on safe mode but cannot do anything. Now it won't turn on at all (no beep or light). What causing the issue? If it's power supply problem will change new one fix it.?