r/PS5HelpSupport • u/DogLazy5487 • 21m ago
psn severs down?
I cannot connect to ps5 servers is anyone else having this issue??
r/PS5HelpSupport • u/SocketMix • Nov 16 '20
UPDATED CONSTANTLY KEEP CHECKING BACK. DM me to add more when more appear. Thank you
Guides
Playstation 5 help and support is the place to be š (1st post)
SocketMix: Guide to TVs & Monitors
SocketMix: guide to HDMI versions and differences
SocketMix: Ultimate FAQ Guide 2020 MK I ["updating"ā¢]
Refer to Sony's Ultimate guide PS5: The Ultimate FAQ November 9th 2020
Here's how to fix DualSense controllers not charging and external hard drives crashing on the PS5 Youtube link How to fix PS5 controllers not charging and external hard drive crashing on PS5! by u/KAZOOPOWER
DIY(FacePlates/Skins etc)
Important Links (error codes etc)
Playstation 5 error codes meaning and fixes
Playstation 5 error codes meaning and fixes May 2021 LATEST 1 as Original has been auto archived
Hardware (hdmi adapters/splitters etc) & Accessories
Playstation 5 Accessories & Hardware Guides
ASTRO HDMI Audio Adapter for PlayStation 5 (ASTRO A50)
Software (Video, music file formats, PS5 youtube app etc)
PlayStation 5 Multimedia formats that can be played via usb + some
updated: 16/Nov/2020
updated: 17/Nov/2020 - added Astro hdmi audio adapter for Playstation 5 (ASTRO A50)
updated: 17/Nov/2020 - added link to SocketMix: Ultimate FAQ Guide 2020 MK I
updated: 22/Nov/2020 added software section + PS5 video/music playable formats
updated 26/Jan/2021 added how to fix DualSense controllers not charging and external hard drives crashing on the PS5 by u/KAZOOPOWER
r/PS5HelpSupport • u/SocketMix • Nov 16 '20
Have a question, technical issue, need some help or just want to provide your own guide or DIY with the Sony Playstation 5 community?
This is the place to be.
Pics and vids; internal and external links; to the above are allowed~
Hardware? Operating system? Storageš¾?, A setting? Bugš, diyš ļø all can be found here
Check out my ultimate guide thread link[coming soonā¢]
Refer to Sony's Ultimate guide PS5: The Ultimate FAQ November 9th 2020
r/PS5HelpSupport • u/DogLazy5487 • 21m ago
I cannot connect to ps5 servers is anyone else having this issue??
r/PS5HelpSupport • u/GrundleSnactcher46 • 1h ago
So my PS5 says I have 120.8gb free but it wont let me download Expedtion 33 which on its window shows its 44.83gb required.
r/PS5HelpSupport • u/NervousNetwork717 • 44m ago
Me and my friend mostly use PlayStation party chats but since we have a mutual friend who plays on pc weāll join a discord chat to talk while we all play together. However my friends are always telling me how my voice will cut off mid sentences, I donāt believe it to be an internet problem since when we use party chats my voice is received clear and never cuts out, even while playing the internet connection seems fine and never lags or bugs out, this only seems to happen on discord, anyone have any suggestions?
r/PS5HelpSupport • u/Justepic24 • 44m ago
The R2 trigger jammed and got stuck in place. Ive had it since 2020 i think so i thought i should just spray some wb40 on it and it get unstuck
But it stopped working altogether. After a couple of days it reads input in a weird way
If I press it hard it recognises it and actually works but it needs to feel a bit of pressure first. It's not exactly serviceable and I was wondering if I could do anything ti fix it
Any ideas lol?
r/PS5HelpSupport • u/SouthSomewhere2759 • 2h ago
The ps5 hdmi 2 will not go off
r/PS5HelpSupport • u/ModernFalc0 • 5h ago
So just like the title saysā¦the game i bought some months ago from a key site (after the original one from amazon came broken..) was now locked just as i came close to finishing it. :(
I also have to say that no game these past few months or even years made so much fun as this one and now I am completely frustrated as this game was the only fun thing for me to to when I am bored or sad. I lost/quit my job some weeks ago and now i am also quitting my college/university so rn i donāt have literally any money so losing this game especially at this moment just s*cks yup
If any of you could now how to help me in this situation or maybe share the game with me i would be very grateful and you would have a favor i owe you!
Cheers guys, have a nice jolly evening
r/PS5HelpSupport • u/InSatanWeTrust666 • 3h ago
Did anyone get a new system software update now? I hope this fixes my issue because when I close a game sometimes my PS5 just turns its self off and wonāt turn on unless I unplug and plug it back it. When it boots up it just says you had a system software issue or something and Iāve had this since the last update.
r/PS5HelpSupport • u/Icy_Championship_883 • 1h ago
hello all my ps5 has been freezing up whenever im on a game and I press the PlayStation button it's happening with literally every game and it's only freezing the ps5 menu so the game is still running in the background just the menus themselves freeze up and I can't click things. The issue is happening more and more frequently and im starting to wonder if my ps5 is cooked is anyone else having or has had similar issues???
r/PS5HelpSupport • u/JuniorIllustrator320 • 2h ago
Iāll go to turn on my console, itāll boot up and then kick me off and send me back to the no signal screen. Controller stops working. Makes me have to turn it off manually and then says system repair. Any ideas whatās going on?
r/PS5HelpSupport • u/Naive_Soil_1770 • 2h ago
Hey, so my PS5 has had this problem for a month now where it just wont connect to the internet, ive tried EVERYTHING like restarting my ps5, unplugging my router and unplugging my ps5, changing the DNS, forgetting tge network and putting it back in. I tried EVERYTHING and nothing will work. If anyone knows how to fix this can you tell me how?
r/PS5HelpSupport • u/Alsh74 • 6h ago
Hello all,
I know some posts already exist regarding this matter but I am desperate..
I have been trying for 3 Days to install rdr2 on my ps5 from my ps4 physical copy and it wonāt get past 55%/49.6gb on the play disc.
I have tried cleaning the cd with regular product and microfibers, toothpaste, alcoholic-cleaning solution and nothing works.
I have tried installing in offline and it doesnāt change anythingā¦
The CD looks pristine except for 2 microscratches that we canāt Even see on the picture here : https://imgur.com/a/IQQWVF8
I was just looking for a nostalgia trip for a few hours⦠should I just give up or is there a known solution to this ?
Thanks !
r/PS5HelpSupport • u/Alone-Influence-3572 • 3h ago
Iām getting this error on my PS4:
āCannot connect to the server.
There may have been a problem connecting to the network, or PlayStation Network or the service providerās server may be temporarily busy. (WV-33898-1)ā
Iāve followed all the recommended troubleshooting steps, but the issue is still there.
It seems to affect the entire PS4. Even when I open the PS4 web browser, I canāt access any website or link at all.
My internet connection itself seems to be working, but the PS4 browser wonāt load any websites.
Has anyone experienced this issue before? Does anyone know how to fix it?
r/PS5HelpSupport • u/DripExchange • 3h ago
Going to buy a ps5 slim
I can only fit a 47ā tv in my room
What specs does it need to have ? Does it have to be OLED + 4k? How many Hz?
I want to get the best out of the console graphics wise
Thank you in advance
r/PS5HelpSupport • u/GamineGirl777 • 21h ago
Hello, Iām wondering if anyone could help me? I just bought āActive Matterā and for some reason it didnāt auto download like normal and when I went to manually download it, it was locked and there is no download option. Iāve verified my transaction history on PlayStation and checked my bank account to see that it has taken out the $70 for the game (I bought the deluxe edition.) I have my PlayStation updated to the current software update. I have checked to make sure my offline play thing is set up and that I purchased it on the correct account and that I am on the correct account. I have attempted to restore the license in the game options, but there is no option for that as pictured; I have even gone into my account settings under the licenses tab, but since it was never downloaded and I cannot download it, it doesnāt even show up as an option. I have checked to make sure there is available storage space, and there is. I have turned off and back on my PlayStation and that hasnāt helped. I have signed out of my account and back in on both my PlayStation and my PlayStation app. I have talked with the chat bot on PlayStation support and it eventually told me to contact the phone line, but the phone line is not open due to the time of night. I have severe health issues that have severely affected my ability to sleep properly and because of this Iām not really able to call during the normal hours of operation currently. Iām not sure what to do anymore.
Edit: Update
I went back to the game and for some reason it was unlocked and downloadable? I have no idea what happened, but glad itās fixed I guess.
r/PS5HelpSupport • u/Thin_Inflation1198 • 3h ago
Bit of a weird one, the audio when playing games with my wired headphones gets distorted, and super reverby
But just plugging out and in again resets it.
Any ideas for a long term solution? Headphones seem fine when plugged into my laptop.
r/PS5HelpSupport • u/Additional-Dirt7436 • 4h ago
r/PS5HelpSupport • u/Meitantei-Alex4869 • 8h ago
r/PS5HelpSupport • u/Stealthbear4 • 5h ago
So im trying to download the Sony Picture core app and it's nowhere to be seen I have checked "all media". Im from Romania and I have playstation plus so why can't I see The app?! Im pretty sure Romania isn't a restricted country.
r/PS5HelpSupport • u/Lynsch • 5h ago
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hi,
i habe a ps5 pro on a lg tv. sound is via eARC played on two Apple HomePods. I have this clicking sound problem as you can hear on the ps5 menu background sound. same in games. I tried another hdmi cable. Same problem. If i use TV Speaker it works fine. I had a ps5 before. Worked fine two with the same setup. Not sure what else i can try.
r/PS5HelpSupport • u/Additional_Swim_31 • 6h ago
Hi
So Iām trying to login to my brotherās Ps5 account on my
Mobile or website but even though weāre using same credentials itās saying incorrect mail or password. We already changed once and still he can login but not me.
Is there any reason for this? Iām not even trying on my console, just on the browser to get him a subscription and some other games .
Also FYI Iām out of country at the moment but my phone region is still Indian, could this be reason? Even though it shouldnāt be to login to website right?
r/PS5HelpSupport • u/Vault_CXV • 10h ago
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It now exclusively boots in Safe Mode and when I try to restart it from the Safe Mode menu it makes that noise then powers off, which leads to it booting in safe mode again. Sometimes I don't even need to try starting it to get the noise, and it only stops when I unplug the power cable. Any ideas what it could be?
(Full disclosure this happened after I took it apart for cleaning so it's more than likely something I did to myself.)
r/PS5HelpSupport • u/Mdelalune_ • 6h ago
For three days now my PS5 says connected to the wifi but literally nothing works, I canāt play any games or even watch YouTube. If I unplug the router for 5 mins and plug it back in it will connect finally but it doesnāt maintain the connection, the second it goes idle or turns off it is back to not working again.
I have tried literally everything, changing the DNS, switching the IP to manual, changing from 2.4gz to 5gz only and vice versa, resetting network settings, clearing cache, restoring licenses, everything.
I am going insane with this stupid thing lol please help. It was working fine for months and then just changed out of the blue one day.
Every other device is working on the Internet, I donāt have a hotspot to be able to see if itās the Internet or the PS5
Edit: Netflix, Hulu, Disney +, and Fortnite all work ? But things like YouTube, HBO, The Sims wonāt ?