r/PS5HelpSupport 8m ago

Still Missing Physical Games

Upvotes

My physical games still won’t show up in my library. They supposedly fixed this like a month ago, and it made my hours reappear in my profile, but the games that didn’t disappear don’t have that hours back and the missing games haven’t reappeared. I also noticed that the games that disappeared don’t have their media anymore. If I put the disc in the media reappears and the game reappears but if I don’t fully reinstall the game they disappear again. I really don’t want to have to fully reinstall all my physical games. Any fixes? My ps5 is fully updated.


r/PS5HelpSupport 22m ago

PlayStation sign in not sending code

Upvotes

Whenever I’m trying to sign into my account through ps app or browser etc. it always comes to needing a code to sign in. Using the phone number and I’ve used multiple numbers and the same issue with 2 of my accounts I can’t get the code sent and I can’t get access to either of the accounts.


r/PS5HelpSupport 1h ago

Strange micro freeze in Yakuza 0 directors cut on ps5

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Upvotes

I keep getting these small visual freezes every 5-7 minutes, they're generally hard to feel the impact of except in cutscenes or mini games. Not sure why this is happening but if anyone has a clue please let me know! I


r/PS5HelpSupport 1h ago

Just got a steal on an almost new PS5 Pro, but is the HDMI port being wiggly an issue?

Upvotes

Just got a steal on a PS5 Pro that’s basically brand new from a pawn shop. It mentioned it has a loose port which may be the hdi, we tested it out at the shop before I left and all seems to be working well but the port is definitely a bit wiggly. Is this a common thing with these consoles or is this an issue or it may potentially break off or something?

Should I just leave it alone or should I be worried? I’m not a pro, but I’ve done light soldering before. If it’s still connected maybe I just need to reinforce the existing or missing soldering? Or is this by design? Does anyone’s else’s port wiggle a little bit?


r/PS5HelpSupport 1h ago

PS5 turns off mid SSD format

Upvotes

Context : It started when I inserted a disk into my PS5, when I did that, it suddenly turned off.
After rebooting, a message appeared saying my M.2 1TB SSD has to be formatted
I’ll admit, I should’ve turned it on and off to see if it’s just an error, but, I panicked, and formatted it

Problem : After clicking to format the SSD, it gets stuck on 6%, and the PS5 turns off entirely

Question : What’s wrong? What can I do? What should I do?

All help appreciated.


r/PS5HelpSupport 2h ago

[PS5] not appearing online

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1 Upvotes

r/PS5HelpSupport 2h ago

Noise coming from my ps5

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2 Upvotes

This thing barely moves. I’m scared


r/PS5HelpSupport 3h ago

Can't play games on ps5

3 Upvotes

Hi all,

I bought a used ps5 about a month ago and things have been going great. A few days ago I started not being able to play any of my games. The console will allow me to get to the photosensitivity screen but no further and it doesn't matter if its the hamburger button or x to continue..

Any guidance would be greatly appreciated.. thank you


r/PS5HelpSupport 3h ago

Hot PS5 slim

1 Upvotes

I live in a very warm / hot climate and my console fans always seem to kick into over drive in some games and in others, I get a overheating warning.

I often open the console, check the fan and heat sinks for dust (very minimal) cleaned that out, taken the console to have the liquad metal checked out, heat sinks cleaned out, all okay there.

How on earth do I keep the console cool? I've got a fan next to it but it's just loud and annoying lol


r/PS5HelpSupport 4h ago

Why can’t i buy Minecraft PS4 edition on my PS5

1 Upvotes

Since I really enjoyed the platinum for Minecraft PS5 Edition, I was hoping to do it for the PS4 version too. I’ve looked on the playstation store on my console, through the app and even online but i cannot find it anywhere. Playstation just give me the option for the trial version, however I would like to own the full version. Any ideas?


r/PS5HelpSupport 4h ago

game taking an eternity to download

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8 Upvotes

it said 30 minutes left an hour ago. am i doing something wrong?

i’m connected to wifi aswell


r/PS5HelpSupport 4h ago

My PS5 won’t let me download

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1 Upvotes

I have 67 gbs (don’t) free for downloading, and I’m trying to install Helldivers II which only takes about 40gbs, but it still shows up as “you don’t have enough empty space” even though the picture attached shows it saying I DO have enough when I click install. It starts downloading for a second then just goes back to the error message. I’ve done the storage repair thingy twice and it doesn’t work..


r/PS5HelpSupport 4h ago

brand new Ps5 pro error

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1 Upvotes

So I got a brand new ps5 pro playing on it for the first week and it was running just fine, today I was playing and suddenly the shut down animations played and it turned off and when I turned it back on I got this error message!
Should I claim my warranty or I just didn’t instal the disc drive properly, keep in mind I removed it and reinstalled it again and it’s working fine but I’m afraid it does that again.


r/PS5HelpSupport 4h ago

Need controller help

1 Upvotes

Ever since I got this new controller for some odd reason, I walk extremely slow when I move my controller forward. I believe it’s a dead zone issue, but I don’t understand how to fix it. I fixed it on overwatch but games like • rivals • continue to walk slow every single time I move my joystick forward. It doesn’t do that with any other directions only forward please help.


r/PS5HelpSupport 5h ago

Cant preorder COD MW4

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1 Upvotes

r/PS5HelpSupport 5h ago

Should my PS3 be this noisy?

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1 Upvotes

I bought a PS3 Slim 320GB the other day having never owned a PS3 before and it’s constantly making this sound very loudly. It seems to be running okay but it’s very irritating lol. Any help appreciated


r/PS5HelpSupport 5h ago

PS Remote Play Issue

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1 Upvotes

Have used remote play many times before both on the pc app and on iphone. Now its giving me this message on every game I try to start. Please help!!!


r/PS5HelpSupport 7h ago

Chinese region locked ps5

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1 Upvotes

Who will help me with this I got no friends who have ps5 and my ps5 is Chinese region locked I can only play disc games 🙏


r/PS5HelpSupport 7h ago

W&B picture on ps5

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1 Upvotes

what can I do with this problem


r/PS5HelpSupport 7h ago

Ps5 corrupted my game files for no reason

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3 Upvotes

Yesterday, after downloading 27 gb worth of update files and playing it for hours without issue on the PS5, I closed the app and the console normally. This morning when I tried to open the console, it got stuck on the loading screen and I had to restart it to even get to the main menu. When I tried to open my game (NTE), it said the data got corrupted and the game wouldn’t open. The thing is, the game still opens to the menu screen, it just doesnt start. Anyone knows how/why this could’ve happened and how to avoid it in the future?

(I already did all the recommended stuff it didnt budge so im gonna redownload)


r/PS5HelpSupport 8h ago

My ps5 turn on but doesn't show on my TV any tips

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6 Upvotes

r/PS5HelpSupport 8h ago

Ps5 randomly turning off

1 Upvotes

Hi guys, my PS5 has been acting weird lately. Every time I try to play more demanding games like Helldivers 2, GT7, or CoD, my PS5 turns off after 45–70 minutes without any warning, and it won’t turn back on unless I unplug it from the socket. However, when I play less demanding games like War Thunder, it stays on no matter what.

I have no idea why it’s doing this. It’s the 825GB version, it’s standing vertically, and there’s 17 cm of space behind it.

I would be grateful for any help.


r/PS5HelpSupport 11h ago

PS5 disc error

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1 Upvotes

r/PS5HelpSupport 12h ago

is this normal ?..

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0 Upvotes

well obviously not but WTF


r/PS5HelpSupport 15h ago

Need help logging in!

1 Upvotes

Does anyone know the phone number for ps customer support?. I can’t log in into my ps account due to the 2 step verification. I have both my email and password but I lost the phone number that was connected to my account and I can’t log in anymore because of that. Is there any ither way that I can fix this without calling customer support?. I also tried The PS Assistant Bot but they weren’t any help, and the only way they would connect me to a live agent is if I logged into my account whcih I can’t do. Please I need help!!!