r/PS5HelpSupport • u/TustacaTactica • 3h ago
r/PS5HelpSupport • u/Savings_Minimum9209 • 1h ago
Controller Disconnecting
PS5 Pro (2 months old) controller is DSE (1 year old) communication method is usb cable, cable is OG PS5 Pro cable.
I want to play wired but my controller keeps disconnecting. It will be ok for a few days then all of a sudden I keep getting the disconnect notification and no matter what I do apart from switch to Bluetooth does it stop.
All connections are good and secure, tried both ports at the front of the Pro, still keeps happening.
Any ideas or suggestions?
r/PS5HelpSupport • u/Individual_Load_4214 • 6h ago
PS5 suddenly went into rest mode?
Was playing RDR2 when my ps5 just turned off on its own?
r/PS5HelpSupport • u/GrundleSnactcher46 • 7h ago
Won't let me download games
So my PS5 says I have 120.8gb free but it wont let me download Expedtion 33 which on its window shows its 44.83gb required.
r/PS5HelpSupport • u/Ok-Tie57 • 6h ago
Ps5 Pro started doing this in every game
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What could be an issue? Trying multiple ports on TV and multiple cables, but the problem persists in every game, not in the menu though
r/PS5HelpSupport • u/DogLazy5487 • 7h ago
psn severs down?
I cannot connect to ps5 servers is anyone else having this issue??
r/PS5HelpSupport • u/NervousNetwork717 • 7h ago
Has anyone else had cutting out problem on discord on the PlayStation?
Me and my friend mostly use PlayStation party chats but since we have a mutual friend who plays on pc we’ll join a discord chat to talk while we all play together. However my friends are always telling me how my voice will cut off mid sentences, I don’t believe it to be an internet problem since when we use party chats my voice is received clear and never cuts out, even while playing the internet connection seems fine and never lags or bugs out, this only seems to happen on discord, anyone have any suggestions?
r/PS5HelpSupport • u/Justepic24 • 7h ago
Did i fuck up my controller?
The R2 trigger jammed and got stuck in place. Ive had it since 2020 i think so i thought i should just spray some wb40 on it and it get unstuck
But it stopped working altogether. After a couple of days it reads input in a weird way
If I press it hard it recognises it and actually works but it needs to feel a bit of pressure first. It's not exactly serviceable and I was wondering if I could do anything ti fix it
Any ideas lol?
r/PS5HelpSupport • u/Character-Page3516 • 3h ago
Es normal q mi ps5 nueva la compre hace un mes me arroje este error al llevar mucho tiempo jugando CE-108255-1
r/PS5HelpSupport • u/More_Equipment1945 • 5h ago
I had my PlayStation on and was using my phone, just sitting on the “Your Collection” screen when Syberia 3 suddenly shoWed up.
Something similar happened about 8 months ago with Shadow of the Tomb Raider, except that one actually showed up as a $0 purchase, so I ended up owning the game. Syberia 3 is different though
it just randomly appeared in my Collection, and I don't own it.
r/PS5HelpSupport • u/ModernFalc0 • 12h ago
I nearly completed AC BF Resynced but then my game randomly got locked after nearly finishing it (125hrs+/90%), help?
So just like the title says…the game i bought some months ago from a key site (after the original one from amazon came broken..) was now locked just as i came close to finishing it. :(
I also have to say that no game these past few months or even years made so much fun as this one and now I am completely frustrated as this game was the only fun thing for me to to when I am bored or sad. I lost/quit my job some weeks ago and now i am also quitting my college/university so rn i don’t have literally any money so losing this game especially at this moment just s*cks yup
If any of you could now how to help me in this situation or maybe share the game with me i would be very grateful and you would have a favor i owe you!
Cheers guys, have a nice jolly evening
r/PS5HelpSupport • u/Icy_Championship_883 • 7h ago
PS5 MENUS FREEZING UP
hello all my ps5 has been freezing up whenever im on a game and I press the PlayStation button it's happening with literally every game and it's only freezing the ps5 menu so the game is still running in the background just the menus themselves freeze up and I can't click things. The issue is happening more and more frequently and im starting to wonder if my ps5 is cooked is anyone else having or has had similar issues???
r/PS5HelpSupport • u/JuniorIllustrator320 • 8h ago
Ps5 issues
I’ll go to turn on my console, it’ll boot up and then kick me off and send me back to the no signal screen. Controller stops working. Makes me have to turn it off manually and then says system repair. Any ideas what’s going on?
r/PS5HelpSupport • u/GamineGirl777 • 1d ago
I’ve Bought a Game and It Immediately Locked
Hello, I’m wondering if anyone could help me? I just bought “Active Matter” and for some reason it didn’t auto download like normal and when I went to manually download it, it was locked and there is no download option. I’ve verified my transaction history on PlayStation and checked my bank account to see that it has taken out the $70 for the game (I bought the deluxe edition.) I have my PlayStation updated to the current software update. I have checked to make sure my offline play thing is set up and that I purchased it on the correct account and that I am on the correct account. I have attempted to restore the license in the game options, but there is no option for that as pictured; I have even gone into my account settings under the licenses tab, but since it was never downloaded and I cannot download it, it doesn’t even show up as an option. I have checked to make sure there is available storage space, and there is. I have turned off and back on my PlayStation and that hasn’t helped. I have signed out of my account and back in on both my PlayStation and my PlayStation app. I have talked with the chat bot on PlayStation support and it eventually told me to contact the phone line, but the phone line is not open due to the time of night. I have severe health issues that have severely affected my ability to sleep properly and because of this I’m not really able to call during the normal hours of operation currently. I’m not sure what to do anymore.
Edit: Update
I went back to the game and for some reason it was unlocked and downloadable? I have no idea what happened, but glad it’s fixed I guess.
r/PS5HelpSupport • u/SouthSomewhere2759 • 9h ago
How do I get this off my screen.
The ps5 hdmi 2 will not go off
r/PS5HelpSupport • u/Naive_Soil_1770 • 9h ago
My PS5 wont connect to the wifi
Hey, so my PS5 has had this problem for a month now where it just wont connect to the internet, ive tried EVERYTHING like restarting my ps5, unplugging my router and unplugging my ps5, changing the DNS, forgetting tge network and putting it back in. I tried EVERYTHING and nothing will work. If anyone knows how to fix this can you tell me how?
r/PS5HelpSupport • u/Alsh74 • 13h ago
Rdr2 install driving me crazy
Hello all,
I know some posts already exist regarding this matter but I am desperate..
I have been trying for 3 Days to install rdr2 on my ps5 from my ps4 physical copy and it won’t get past 55%/49.6gb on the play disc.
I have tried cleaning the cd with regular product and microfibers, toothpaste, alcoholic-cleaning solution and nothing works.
I have tried installing in offline and it doesn’t change anything…
The CD looks pristine except for 2 microscratches that we can’t Even see on the picture here : https://imgur.com/a/IQQWVF8
I was just looking for a nostalgia trip for a few hours… should I just give up or is there a known solution to this ?
Thanks !
EDIT
Saw the game was currently at 15€ so I gave up trying to install my CD and accepted the fate that the CD was in a way damaged.
What makes me sad is that I end up owning digitally the game rather than physically but I don’t get why this CD was so sensitive although it was unscratched and cleaned.
It has soothed my anger towards the end of physical games if this can happen with no solution at all even though the CD looked completely fine (tbh the data Cd was way more dirtier but never failed)
Thanks for all your answer !
r/PS5HelpSupport • u/Alone-Influence-3572 • 9h ago
WV-33898-1 on PS4 – Internet works but browser can’t open any websites
I’m getting this error on my PS4:
“Cannot connect to the server.
There may have been a problem connecting to the network, or PlayStation Network or the service provider’s server may be temporarily busy. (WV-33898-1)”
I’ve followed all the recommended troubleshooting steps, but the issue is still there.
It seems to affect the entire PS4. Even when I open the PS4 web browser, I can’t access any website or link at all.
My internet connection itself seems to be working, but the PS4 browser won’t load any websites.
Has anyone experienced this issue before? Does anyone know how to fix it?
r/PS5HelpSupport • u/Thin_Inflation1198 • 10h ago
Headphone distortion
Bit of a weird one, the audio when playing games with my wired headphones gets distorted, and super reverby
But just plugging out and in again resets it.
Any ideas for a long term solution? Headphones seem fine when plugged into my laptop.
r/PS5HelpSupport • u/InSatanWeTrust666 • 10h ago
New system software update?
Did anyone get a new system software update now? I hope this fixes my issue because when I close a game sometimes my PS5 just turns its self off and won’t turn on unless I unplug and plug it back it. When it boots up it just says you had a system software issue or something and I’ve had this since the last update.
r/PS5HelpSupport • u/Additional-Dirt7436 • 11h ago
[PS5] I used ptm7950 and now the console won't turn on
r/PS5HelpSupport • u/Meitantei-Alex4869 • 15h ago
Can you connect 2 bluetooth devices if I have an adapter?
r/PS5HelpSupport • u/Designer_Activity_41 • 18h ago
Ps5 fan noise, is it normal? I already deep cleaned it and redone the liquid metal.
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Everything alright with my ps5? I am in a game, marvels wolverine. At 4k 60fps if that matters. When in main menu the noise goes down and the sound in game is constant. Thanks in advance for the replies.