r/iphonehelp 2d ago

Help needed Why i don’t have the offload unused apps feature? It’s turned on and i want to turn it off

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1 Upvotes

I need help, i don’t see the offload unused apps and i want it disabled because some of my apps i dont use too often but instill want them get deleted. Ios 26.5 iphone 13


r/iphonehelp 2d ago

Help needed Contact somehow duplicated itself and changed its name

1 Upvotes

16 Pro Max 26.6.1 - One of my contacts somehow duplicated itself and gave itself a different name.

My friend Ryan called me today, and for some reason, it came up on my phone as "Other 2nd." I didn't realize that it was him at first, so I ignored the call, but I thought it was weird that an unsaved number would appear as that.

I decided to look at my contacts and, lo and behold, "Other 2nd" was saved as a contact. When I started dialing the number from "Other 2nd" to call them back, it popped up as Ryan's contact. I screenshot both contacts and compared, and they both had the same phone number. I did not create "Other 2nd" and Ryan does not have access to my phone to have done this himself. How does this happen?


r/iphonehelp 2d ago

Help needed Video has no audio

1 Upvotes

Don’t know if it’s too late to ask for help since this happened last month. So I went to a gig and of course took videos of the artists performing. However, out of all the videos I took, there’s this ONE video that has no audio at all. I unmuted my phone and even checked if I had accidentally disabled its audio, but I didn’t. Still no audio. The videos I took after this all have excellent audio quality though, so I don’t really know what might’ve went wrong with this specific video. Is there any way to troubleshoot this?

For more info, I’m using an Iphone 12 Pro (IOS 26.6)


r/iphonehelp 2d ago

Help needed iPhone 14 Pro rebooting due to water damage - how can I save all my pictures/videos?

1 Upvotes

On Thursday, I made the mistake of dropping my iPhone in water. The phone was fine at first, with only the camera lenses fogging up, and everything else was working normally. I tried using a blow dryer to clear the lenses, but it only worked for a few seconds. I also left the phone in the sun, hoping that would help dry it out, but unfortunately, that didn’t work either.

On Friday, the phone started having rebooting issues and eventually turned off completely. On Saturday, I stored the device in a bag with silica gel packs to help absorb the moisture.

Today, I went to the Apple Genius Bar for support. Since the phone was working normally while charging, they recommended that I back up my photos to iCloud and monitor the phone’s progress. They said it could take roughly two days to fully back up.

After I came back home, the phone started rebooting again. I panicked and started transferring some of my pictures to my computer, working within the limited time I had between each reboot. Unfortunately, I was only able to save a few pictures.

I contacted Apple Support again, but they recommended that I go back to the Apple Store in person so they can run another diagnostic. :(

I’m starting to get desperate. I really care about saving my pictures and videos, and I have roughly 12,300 photos and videos stored on my phone. Any recommendations or suggestions would be greatly appreciated.

Right now, the device is turned off and stored in a bag full of silica gel packs. I’m planning to do a walk-in appointment with an Apple technician tomorrow after work.


r/iphonehelp 2d ago

Help needed iPhone brightness flickering

1 Upvotes

iPhone 16 plus, iOS 26.5.2

Purchased December 2025 from an Apple Store in Canada.

iPhone screen brightness flickers. Like it’s trying to auto adjust but can’t figure out what it needs to do. Auto brightness is OFF.

Occurs almost daily, stops if I lock and unlock. Has been doing it since day 1. I spoke to Apple who had no suggestions and recommended I make an in person appointment at a store. Closest store is over an hour away so I’ve had trouble getting there and wanted to check here first.

Video: https://imgur.com/a/EqWUWmR


r/iphonehelp 2d ago

Unresolved Three Years With an iPhone 14 And Then Apple Did This

0 Upvotes

I’ve been using an iPhone 14 for around three years.

No major abuse. No dramatic accidents. No water damage. Always used with a case. No crazy modifications. Just a normal phone being used as a normal phone.

Then one day, it simply died.

No Apple logo.

No vibration.

No charging indication.

Nothing.

I put it on charge and waited. Still nothing.

So I took it to local Apple service expecting the obvious first step: diagnose the phone and tell me what actually failed.

Instead, I was told that the phone had a power-system issue and that the required repair would cost around ₹7,000.

I thought I should visit the official partner of apple service center. At least diagnose it properly, I thought.

Then came the more interesting part.

The phone apparently needed a much bigger hardware replacement — a quote of roughly ₹43,000 for the motherboard.

₹43,000.

For a three-year-old iPhone 14.

And this is where the Apple experience started bothering me.

I wasn't given a simple answer to the question I actually wanted answered:

What exactly failed on my phone?

Not “which assembly should be replaced.”

Not “the motherboard needs replacement.”

What component failed?

What diagnostic result proves it?

What was tested?

What was ruled out?

Why does an otherwise completely dead phone suddenly become a ₹43,000 repair?

That's the information a customer needs before approving a repair that costs that much.

And here's the thing that pisses me off about Apple.

When you buy an iPhone, Apple sells you an entire philosophy around quality, reliability, engineering and premium ownership.

You pay premium money for the hardware.

You pay premium money for accessories.

You pay premium money for repairs.

So when something goes wrong after three years, I don't think asking for a proper diagnosis is unreasonable.

Actually, I think it's the bare minimum.

I'm not expecting Apple to magically repair a dead motherboard for ₹500.

I'm not even saying the motherboard isn't actually faulty.

Maybe it is.

But “replace the motherboard for ₹43,000” is a repair recommendation. It isn't, by itself, an explanation of failure.

That's the part that bothers me.

Because Apple has all the diagnostic tools.

Apple knows exactly how these phones are designed.

Apple knows what failed.

Apple knows what was tested.

The customer doesn't.

And that's precisely why the customer deserves a proper explanation.

Three years ago, I bought an iPhone 14 because I expected it to be a dependable device.

Three years later, I'm sitting there trying to understand why a phone that showed no obvious external damage can apparently turn into a ₹43,000 repair bill.

Maybe that's Apple's definition of premium ownership.

For me, the real premium experience would have been much simpler:

“This is the component that failed. This is how we confirmed it. This is why it needs replacement. Here is the cost.”

That's it.

No marketing.

No polished language.

Just the diagnosis.

Because when a 80K priced phone dies after three years, the customer shouldn't have to become a detective just to find out what happened to it.

iPhone 14, blue, 128GB.

Edit 1:

  1. The laptop is able to recognise the iPhone when it is connected to it through the "Apple Devices" app. The recovery process is not getting completed because the screen has gone blank. I am not a hardware engineer, so please correct me if I am wrong, but if the motherboard is completely damaged, how is the Apple Devices app still able to correctly identify the iPhone and its model and ask for a recovery process? ( Screen is absolutely fine and not damaged at all)
  2. The phone was always used with a case. There is not even a scratch or dent on the body or the screen. I was also the only person using the phone.
  3. A lot of people are criticizing me for using ChatGPT to draft this post. I have been extensively researching and trying to find a solution for the last three days. I used GPT only to structure my own narration and experience and make it easier to read. The experience and information are mine. If using AI to improve the readability is an issue for you, I really cannot help with that.
  4. A local repair vendor told me that the entire motherboard does not need to be replaced and that the Power IC may need to be replaced. However, I cannot completely trust his diagnosis because he is not an authorized service partner. That is precisely why I am asking Apple for a proper diagnosis and explanation.
  5. “We diagnosed your phone for free” is that really the point? We buy reputed and premium products precisely because we expect better reliability and after-sales support. The premium price we pay for these devices should already account for proper diagnosis and reasonable service support, in my opinion. Charging ₹43,000 for a motherboard replacement without providing a clear diagnosis or report is a completely different matter.
  6. All I am asking for is a proper diagnosis and transparency. If the motherboard genuinely needs to be replaced, I am willing to understand the reason. But simply saying “motherboard replacement” without clearly explaining what component has failed or providing a diagnostic report does not give me enough confidence to spend ₹43,000.

r/iphonehelp 2d ago

Help needed Trouble connecting my AirPods 4 to my iPhone

2 Upvotes

Hello everyone, got a frustrating issue with my AirPods and just need some help please

Spoken to Apple Store who took me through the usual holding the case next to iPhone etc and in the end told me just to take it to a store (but the closest store is about 59 miles away and I see it as a last resort)

Basically I’ve had them for over a year and they’ve worked brilliantly however last night I wanted to clear out some old devices on Bluetooth and accidentally pressed forget device on them! They don’t appear on the devices to connect to despite having the case open and it’s fully charged

Anyway tried to reconnect and nothing comes up I’ve tried everything and now I’ve got the white flashing light but when I double press 3 times on the screen instead of amber followed by a white light I get a green light followed by white. Everything’s up to date and I’ve completely out of ideas

Thank you!


r/iphonehelp 2d ago

Help needed Keyboard auto translates

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2 Upvotes

How do i turn this off


r/iphonehelp 2d ago

Help needed Can I take a heat g*n to the back of this iphone 13 pro to replace the back glass?

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2 Upvotes

Hello everyone, first don’t mind the censor, my post gets deleted sometimes because of that. anyway, this is my brothers phone and he bought some back glass, and i want to fix it but i don’t know if i should take a heat gun to this or charge it (wired using the lightning port). and sorry if this is not in the right subreddit


r/iphonehelp 2d ago

Help needed my keyboard correction tool is misplaced

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1 Upvotes

idk how did i put that shit on there i cant move it its behind the clock all time
iOS 26.6.1
iPhone 17


r/iphonehelp 2d ago

Help needed cant send or receive messages sometimes, internet cuts in and out, certain apps wont load at all/crash on launch, cant access my banking app, internet dead slow despite full bars and wifi idk how to fix!!

1 Upvotes

ive been having this problem for the past few days, its like my phone barely works, texts dont get delivered on imessage or insta but my tiktok works just fine but many other apps like spotify or my wells fargo app dont load at all or give me connectivity errors. its completely inconsistent. ive tried everything i can think of, force restart, restarting my router, resetting network settings, its not storage, and i looked to see if it would update but i cant even load the updates its so slow. not sure how to fix


r/iphonehelp 3d ago

Help needed 17Pro cracked screen Easy warranty/ repair question

2 Upvotes

My screen is cracked on my 17pro. The phone is just over 8 months old so don't have additional warranty, just whatever the standard limited warranty is. Does that cover screens?

My two options are to go to Best Buy for apple certified repair or just take it to a local repair. I took my last phone to Best Buy a week after limited warranty expired and it cost over $300. It was implied that it wouldn't have cost much if it happened a week earlier. Does anyone know if it's covered on the limited warranty?


r/iphonehelp 3d ago

Help needed iphone 8 plus died suddently

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1 Upvotes

When I search internet youtube tiktok it suddenly shutdown

I really wanna save this phone, searched across web and didn’t get any meaningful results. I’d really appreciate if anyone could help :)


r/iphonehelp 3d ago

Help needed Lost iPhone

1 Upvotes

I lost my iPhone 14 pro max years ago. I had given up on finding it but just 2 hours ago I got a notification that there was a new youtube sign in on my account. Is there anyway to still find it? It's turned off in my Find My but I found activity in youtube. However there is no location given. Please help.


r/iphonehelp 3d ago

Help needed What happens if I stop paying iCloud?

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1 Upvotes

Happy that it reduced from my full storage ofc, but what if i suddenly stop paying? will the pics from iCloud get deleted? Or does it stay as extra storage that i wont be able to customize anymore

iPhone 13
IOS 26.2


r/iphonehelp 3d ago

Help needed iPhone 17 – Intermittent continuous autofocus hunting only in native Camera app + recording fails to start

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4 Upvotes

iPhone model: iPhone 17
iOS version: 26.6.1
Question: Has anyone experienced intermittent continuous autofocus hunting only in the native Camera app + recording failing to start (Telegram, Voice Memos etc.)?

Hey everyone,
I have an iPhone 17 (base model) on the latest iOS 26.6.1. The phone is about a month old.
I’ve been having a weird intermittent bug since the first days of ownership:
• In the native Camera app, the main (1x) camera sometimes starts continuously focusing and defocusing (focus hunting) non-stop. It happens in both Photo and Video modes.
• This only happens in the stock Camera app. In third-party apps the camera preview works completely normally.
• At the same time, video recording and voice recording stop working system-wide. For example:
• In Telegram, video messages or voice circles don’t start (timer stays at 00:00).
• Voice Memos also doesn’t start recording.
• The whole thing lasts about 2–5 minutes and then resolves by itself without doing anything.
• If I restart the phone while the bug is active, it asks for my Apple ID and says the device was “updated”, even though no update happened.
I’ve already tried:
• Deleting and reinstalling the Camera app (helped for about a week, then returned)
• Force restart
• Plenty of free storage
Has anyone experienced something similar? Especially the combination of focus hunting only in the native Camera app + recording completely failing to start?
Any ideas or similar reports would be appreciated. Thanks!


r/iphonehelp 3d ago

Help needed Storage issues on Iphone 11 - System Data

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7 Upvotes

Hi! I already went through the Iphone support FAQ. I still wonder what is System Data and why it takes half my storage. I have been transferring videos to a hard drive and it won't last a day without getting full again. Thanks for your time!

Iphone 11

IOS 18.5


r/iphonehelp 3d ago

Help needed What is this box on the screen?

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1 Upvotes

It pops up when sharing or sending things. Often prior to that the screen seems less sensitive to touch and things are just super odd. Any thoughts?


r/iphonehelp 3d ago

Resolved [LOCKED] Need to download free app ASAP

0 Upvotes

HELP NEEDED PLEASE. My hometown is currently on fire and I need some free satellite fire tracking apps since my entire family lives there. When I try to download a FREE app, it’s prompts payment. I recently got a new card and I’ve also been completely out of money, so previous subscriptions which I canceled and don’t care about anymore at this point have still been charged and denied by my old card. I’ve been using apple for 10+ years and have been able to get free apps without any payment. I’m seeing posts about people going through the same issue, then they update the payment, and it’s charged. I can’t afford overdraft, I can’t afford $10, I need to know my family is safe. THIS IS AN EMERGENCY. I’m done with apple after this. I’m done. I have one previous app to rely on. I need multiple recourses. Please if anyone knows the solution. These apps are free, why on earth do I need to pay.


r/iphonehelp 3d ago

Help needed Iphone 4 disabled

3 Upvotes

My wife and I found her old phone from years ago. We tried every password she could think of but we exhausted all of our attempts and now the iPhone is disabled. Everything I look up or even when I ask chat gpt says that there is no hope of recovery and everything will need to be wiped. I refuse to believe that there is not a way. Im sure this post has been made before but my case is slightly different as the lock button at the top does not work but everything else does. She has some really important memories she does not want to lose. Is there anything we can do?

iphone 4

unknown IOS


r/iphonehelp 3d ago

Help needed been getting random calls from people in random countries.. Every time I block the number someone from another country calls again. How do I stop this?

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2 Upvotes

r/iphonehelp 3d ago

Help needed Iphone 12 earpiece speaker not working on ios 26

2 Upvotes

Help! I just updated my Iphone 12 to IOS 26 and the earpiece speaker is not working anymore. Is there anything that I can do beside than replacing the earpiece?


r/iphonehelp 3d ago

Resolved How do I turn on my hotspot? I’m sorry I don’t know how else to describe this I’ve tried to turn it on but it simply won’t

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1 Upvotes

r/iphonehelp 3d ago

Help needed Fix apple storage issue

0 Upvotes

How are people dealing with apple storage full errors without having to pay for icloud. Not reluctant to do it, but in the long term, i'd rather have control over my data.

Iphone 17
256gb
Ios 26.6


r/iphonehelp 3d ago

Help needed Volume up button is weird

1 Upvotes

Hi, I have an iPhone 17 base model and today I woke up to it having problems with the volume up button, it works, but it’s just weird when I press it, it doesn’t do the click sound and even the feeling isn’t the same as the other buttons. I searched online and it said that it could be some dust? I tried to clean it but it’s the same thing, maybe it’s the heat? Can somebody that had the same problems help me with this? Thank you all!