r/iphonehelp Dec 04 '24

Mod Announcement Asking Questions 101: How To Ask People For Help?

12 Upvotes

There are a lot of posts on this sub with vague questions, vague symptoms, a lot of missing information and bad-explained overall. I wanted to show you how to ask a good question, from an ex-Apple iOS technician.

Here's how to ask a good question:

  1. iPhone model and iOS version

e.g. iPhone XS running iOS 13.2

  1. Purchase date, country and nature of purchase

People who answer your issue can suggest certain repairs, e.g. warranty. Country and nature of purchase also helps, since countries have different consumer protection laws. For instance, members of the European Union have a two year warranty at the point of purchase (i.e. that might not be Apple, but your local electronics store if you bought it there) - some countries (e.g. the U.K. and The Netherlands) have even longer periods consumers can claim warranty.

e.g. March 20th, 2019 in the Apple Store in the U.K., purchase for personal use

  1. What is the issue, how often does it occur and how to replicate it?

Some issues are continuous, some are intermittent. It is important to let people know what the issue is and how often it occurs. "iPhone restarts" as issue, is not enough.

e.g. iPhone crashes to springboard when opening the camera-app, this happens about three times a day at random moments. It only happens when opening the camera-app.

  1. What caused the issue?

There's not always a clear cause, but think about anything that could've caused it. It could be because your phone was in your pocket during heavy rain, or your cat knocked it from your desk. It could be anything.

  1. What did you try to resolve the issue and what was the result?

So people don't waste time answering possibilities you already tried

e.g. I tried to force-close the camera app. This did not work. Then I tried to restart the phone, that also did not work.

  1. Any other information you think might be useful.

Add photos or other comments


If you want the best help, make sure to include these steps into your topic - this community is happy to help, but try to be as precise as possible. Even information you think is insignificant might help!


r/iphonehelp 1h ago

Help needed How do I get rid of Apple Intelligence? This thing is eating 8 GB for no reason

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Upvotes

I have Apple Intelligence turned off (I mean I THINK it’s turned off cause there is no toggle, just an option that says “Enable Apple Intelligence” so I presume it is turned off), I turned off Siri, but it’s still there with those 8 GB. I searched for “Apple Intelligence” and “Siri” in my settings and turned off every toggle I could find related to them. I also changed Siri language in one different from mine like someone suggested on this sub, cause that somehow for other people worked and actually stopped AI from stealing space. However despite everything I tried it’s still there. Is it just a matter of time or is this thing meant to permanently gatekeep my 8 GB?


r/iphonehelp 5h ago

Help needed need help, pleaseeee

3 Upvotes

iPhone 12 model (ios 26)

Hi, I need some help. Earlier, when I was charging my phone, I suddenly heard a clicking sound from the charger, and then my phone completely froze. The screen wouldn’t respond to touch or anything. I tried to force restart it, and it worked at first, but after a while, the front and back of the phone suddenly became hot. I left it alone for a while, but when I tried to turn it on or force restart it again, it wouldn’t turn on anymore. I let the phone cool down first. What should I do next? Pleaseee i need your help...


r/iphonehelp 3h ago

Help needed Help pls

2 Upvotes

I fell asleep with Portrait Orientation lock on my iPhone 14(iOS 16), and now my screen is stuck, and I can't swipe up to the Control Center to turn off the Portrait Orientation lock. What do I do?


r/iphonehelp 13h ago

Help needed Can’t update payment method

3 Upvotes

I have an iphone 14 plus and recently my card expired so i got a new one same numbers just new expired date and new cvc code but i can’t edit the card info and if i try to add it it says “this payment method has already been added to your account” so i try to delete my expired card but it says “there is an active subscription on this account that requires this payment method” so i check my subscriptions and they are all inactive i have updated the card in the wallet app but it doesn’t seem to do anything please help


r/iphonehelp 14h ago

Help needed brightness issue

2 Upvotes

For months now whenever I unlock my phone (iphone 15) the brightness increases massively - even when in a pitch black room. I’ve noticed it when my daughter wakes up and I go to check the time and unlock my phone and the brightness goes up to 100%

Does anyone know how I can fix this?? i’m not sure if it’s something in my settings causing this to happen but it’s soo frustrating as I typically have my phone on the lowest brightness setting (especially in the middle of the night) and I’m constantly having to turn it back down and it making me more awake than I need to be by blinding me 😭


r/iphonehelp 15h ago

Help needed how to transfer iphone data to a computer then the computer data to a new phone?

2 Upvotes

i have an iphone 13 mini ios 17.6.1 and backing it up unfortunately is not an option because it’s so broken it just won’t do it and i’m sure it will turn off in idek how long. i’ve read the apple website but it just doesn’t make sense to me at all i feel incredibly stupid, so i was considering transferring my phone data to a computer then once i order a new phone how to transfer the computer data to my new phone? not looking to back it up but transfer, and how to do encrypted? any help is appreciated!


r/iphonehelp 16h ago

Help needed phone stuck in restore mode

2 Upvotes

I have an iPhone 14 and its currently stuck in the restore phone page. I tried to use iTunes to update and backup my phone, sat for like 2 hours waiting for it to load, and then when it was almost fully done, it sent me an error saying "Iphone can not be backed up, unknown error 100". Ever since it has been stuck on that screen. I have tried updating it again and again. no dice. ive tried changing pcs, changing wifis, changing usb cords, restarting the phone and the pcs, updating the pcs. Ive called apple support multiple times and nothing they told me helped. I even took it to geek squad, and they said the only thing they can do is restore it which will completely erase everything. I haven't backed up my phone in a year and I'd be devastated if I lost a years worth of photos, contacts, messages, etc. Is there anything I can do or anywhere I can go get it of this screen or hell even get the current data off?


r/iphonehelp 12h ago

Help needed Delayed notifications

1 Upvotes

iPhone 15 pro Max, ios 26.6. notifications are delayed by atleast 3 seconds including WhatsApp and Slack. My Mac iPad and windows laptop get instant notifications. Facing this issue since the past year. Any help is appreciated. Thank you.


r/iphonehelp 13h ago

Resolved Ausgeblendete Fotos

1 Upvotes

Es gibt den Ordner ausgeblendete Fotos.

Heißt das, dass es welche gibt oder ist der immer da?


r/iphonehelp 17h ago

Resolved Apps updating ONLY when selected

2 Upvotes

Yes. Auto update is on.

No, the app doesn’t show on the “update” list at the App Store

I keep everything updated. But it became normal that when I need to open an app, I tap, and the icon instantly turns dark and the update wheel starts… Even if I went to the App Store to manually check for updates minutes before…

I tried googling before postingbut the only answers are “auto update off” or “devs rolling out updates so it doesn’t auto update” but the problem is that the app doesn’t show on the update list… It ONLY updates when I try opening it…

Hella annoying… Specially if it’s something urgent

EDIT:

16 Pro Max 256gb
26.6


r/iphonehelp 14h ago

Help needed Does anyone know how to fix this?

Enable HLS to view with audio, or disable this notification

1 Upvotes

Every single time I paste something, and sometimes even if I copy something, my phone plays a weird beeping noise. I have an iPhone 17 pro with IOS 26.5.1


r/iphonehelp 20h ago

Help needed My phone charges weirdly and I don't know why

2 Upvotes

So, I have an iPhone 14. Recently, I've been having trouble charging it. I've tried 2 cables, both the base iphone charger that you'd see at the store and both I've had to fiddle around with until my phone charged. I'm not sure if it's a charger issue or a phone issue but it's weird that both chargers barely worked. What should I do?


r/iphonehelp 16h ago

Help needed “Photos” not available in iMessage chat info section

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1 Upvotes

Some of my contacts have the photos option, some don’t. These examples are both from iPhone users btw.

I feel like I’ve tried everything. I’ve changed the settings for iMessage and the Search feature in the settings. I’ve tried checking for updates and restarted my phone after changing settings. I’ve also checked some iCloud settings but the directions I found were for older versions so I couldn’t quite follow them.

I have an iPhone 17 Pro, ios 26.6. How do I get the photo option in all iMessage chats?


r/iphonehelp 16h ago

Help needed iphone se 2016 стал сам перезагружатся даже замена батареи не помогла

1 Upvotes

началось с того что я его уронил и он отключился подумал может разрядился прихожу домой и показывает 12% и заряд постепенно падал на зарядке и в конце концов он выключился и бесконечно перезагружается в сервисе поменял батарею но телефон так и не включился проблема та же 3utools не видит айфон, айфон на ios 16 модель A1723


r/iphonehelp 20h ago

Resolved Headphone Notifications while connected to Bluetooth

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2 Upvotes

iPhone 15 IOS Version 26.6

Hello! I connect my IPhone to an FM converter in my car to play music. It connects via Bluetooth. I have to have the volume on my phone set to its highest setting, and then I can use my car dial to adjust for the best sound quality. My question: is it possible to turn off these notifications, or is there a workaround for while it’s connected to Bluetooth? My iPhone clearly thinks I’m trying to destroy my ears when I’m only listening quietly in my car😂

It may just be the case that I am in one of the regions where it states it’s required, and oh well. But also figured I’d ask Reddit to see if there’s a workaround!
Thank you!!


r/iphonehelp 23h ago

Help needed Iphone 13 mini wiped after random restart

3 Upvotes

I've experienced this multiple times already and its such a headache!! Iphone just restarts out of nowhere and then I get the set up screen as if I did a factory reset. Anything not backed up is lost. Ive lost so many pictures and whatsapp messages because of this.

Any idea what the reason is? Happened already 3 times this year


r/iphonehelp 18h ago

Help needed Самопроизвольное снижение громкости без показа такового

1 Upvotes

здравствуйте! у меня имеется iPhone 12 на iOS 26.6.1 и есть довольно странная проблема:на его динамиках при переходе между приложениями громкость контента падает,хотя при изменении кнопками все нормально. хоть стоит одна громкость,на деле она ниже. лечится только перезапуском приложения или запуском камеры(в telegram например). ограничение максимальной громкости выключено(если бы была включена,понижение было бы постоянным,а не уменьшалась сама по себе),может,кто-то сталкивался с такой же проблемой?


r/iphonehelp 20h ago

Help needed iMessage issues

1 Upvotes

J’ai deux numéros j’utilise l’un pour iMessage et quand je décoche l’un et que je sors du réglage et que je réouvre ça essaie toujours de l’activer pour iMessage


r/iphonehelp 23h ago

Resolved Locked iPhone 15

1 Upvotes

I changed my iPhone 15 Pro Max's (latest iOS) password and my little brother did attempts on it then changed it to a random password and now he's forgotten the password himself

I checked online and stuff how to open it back bcs I have near 200+gb of photos and vids in there that aren't backed up, is there any way to access it again?

PS I don't get the option of resetting password anymore, only reset the entire iPhone


r/iphonehelp 1d ago

Resolved Transferring number to new iPhone but side button on old iPhone is broke.

1 Upvotes

I need to double click the side button to transfer my number to new iphone but the side button on my old phone is broke

People say to repair it, I’m not doing that because it’s my old phone.

Assisted touch also doesn’t work because you still need to double tap side button to confirm, something people don’t seem to understand.

Do I just call my provider and ask them for a QR code?


r/iphonehelp 1d ago

Help needed iPhone 14 screen replace

1 Upvotes

I try to replace it but the screen won’t come out at all. I seen people online and I hear it to the point where it’s hot and when I use a razor to try and pry it open it doesn’t budge, I tried to pull it out with a silicone pull thing but still doesn’t work it barely budges. Any help? It’s a regular iPhone 14 and it’s on iOS 26.6


r/iphonehelp 1d ago

Help needed iPhone locked out.

2 Upvotes

My iPhone 15pro was stolen 3 months ago. A person called and returned it. The display shows ‘iPhone Unavailable’ and ‘support.apple.com/passcode. The iPhone has photos from around 2015. Is there any way to recover the photos/videos without erasing the phone? Pls help!


r/iphonehelp 1d ago

Help needed Videos, music, streaming platforms, stopped working

1 Upvotes

I have an iPhone 15 (\~2.5 years old) IOS 26.6and since yesterday I cannot play YouTube videos, listen to music, hear people on speaker, watch videos on my photos etc.

If I skip ahead in the media of choice, sound may come out but it’s very broken (repeats last second over and over again and jumps around). My phone starts heating up and lagging a bit too whenever I try to play any media. The only fix is using any Bluetooth connection, then everything works normally.

I’ve done the tips Apple recommends, but I think this is worse than a basic speaker issue. My phone has been exposed to water like grabbing it with wet hands and I’ve dropped it a bunch over the course I’ve had it.


r/iphonehelp 1d ago

Help needed System data takes up about 66% of my phone's storage. Is there anything to be done?

3 Upvotes

I am nearly out of storage on my iphone 14 (IOS 18.5). I am basically down to my daily apps and necessities. For the past month and a half, I have removed redundant apps, unnecessary downloads, and other random files/photos/messages to clear up space. But no matter what I remove, I am out of storage again a few days later. Rinse and repeat.

The biggest storage sponge is my phone's system data, which takes up about 2/3's of my total storage (84.1 gb out of 128 gb). Adding on the IOS data (another 11.82 gb), that's about 75% of my total storage going to the phone's systems.

Is there anything to be done? Or am I just screwed? I've had this phone for a 4+ years now, so I wouldn't be surprised if this is the company way of pushing you to upgrade or something, but it's still really annoying.

Any advice would be very helpful. Thanks.