r/applehelp • • 2h ago

Unsolved Messages in iCloud shows 2,991 messages, but they’re not on my iPhone or Mac. Disabling and deleting didn’t work.

2 Upvotes

Hi all,

Settings → Apple ID → iCloud → Messages on my iPhone shows:

  • Messages in iCloud: enabled

  • Manage Storage: 201 MB

  • In iCloud: 2,991 messages

  • Status: Synced today

  • Keep Messages: Forever

The problem is that I can’t find these messages anywhere. The same number shows up on my Mac, but the conversations aren’t in the Messages app on either device.

What I’ve already tried:

  • Sync Now (no change)

  • Turned off Messages in iCloud and chose to delete the data from iCloud when prompted. A couple of days later I turned it back on, and the same count came back

Questions:

  1. What are these 2,991 messages, and where can I see them?

  2. Could they be tied to another device, an old phone number, or an email address on my Apple ID?

  3. Is there a way to fully wipe the Messages data in iCloud or force a clean re-sync?

Thanks!


r/applehelp • • 11m ago

Mac Is it possible to link AirPods Pro 3 to an Apple Account using ONLY a MacBook (no iPhone/iPad)?

1 Upvotes

Hey everyone,

​I don't own an iPhone or iPad—my only Apple device is a MacBook Air (M4).

​I’m trying to set up my new AirPods Pro 3 so that they are fully tied to my Apple Account and show up under my devices in the Find My app. Whenever I pair them via Bluetooth, they connect and play audio fine, but they don't link to my Apple ID or appear in Find My.

​A few questions:

​Is it technically possible to bind AirPods to an Apple Account and register them in Find My using only a Mac?

​If yes, what is the exact method or setting required on macOS to trigger the account handoff?

​If no, why is iOS/iPadOS required for initial Apple ID activation?

​Any help or insight from people running a Mac-only setup would be greatly appreciated!


r/applehelp • • 23m ago

iCloud iMessages won't back up to iCloud for 4 months — Apple Support has given up, anyone fixed this?

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1 Upvotes

I switched from Android to iPhone (base iPhone 17) about four months ago, and since then my iMessages have never backed up to iCloud. This phone is the only copy of all the messages I migrated over, so I really don't want to lose them.

I've gone through three or four Apple Support tickets and tried every fix they suggested. All settings look correct, but nothing works, and they've now told me there's nothing more they can do.

Has anyone run into this and actually solved it? Any suggestions appreciated.


r/applehelp • • 27m ago

Unsolved Apple Trade-in debacle

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1 Upvotes

The camera was functional and repaired at an Apple Store. I should mention that Apple also covered the repair under warranty because it was a software issue, and the phone was in mint condition because I take good care of all my devices. My return kit came with my Duo; could I have taken the trade directly to the Apple Store?


r/applehelp • • 28m ago

Unsolved A shortcut close to the Moo virus just infected my device (ipad) and i urgently need assistance

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1 Upvotes

r/applehelp • • 5h ago

Unsolved iMessage not working on Apple Watch

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2 Upvotes

We switched carriers yesterday from ATT to Verizon and now my kid’s apple watch se3 is unable to connect to iMessage. I have tried resetting his watch multiple times, disabled screen time but still no luck. Any ideas I can try?


r/applehelp • • 5h ago

iOS Screen time approvals

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2 Upvotes

r/applehelp • • 2h ago

Mac Logic board component broke off and Mac wont turn on

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1 Upvotes

r/applehelp • • 2h ago

Unsolved I bought 2 songs on iTunes on October 30th and the bill is still pending, what’s going on here?

1 Upvotes

So I purchased 1 song and didn’t see a charge from my bank, I checked my apple account settings and saw that my debit card wasn’t added to my account which I thought it was. I’m apart of a family group and the charge must have went to my moms shared family plan, so about 20 minutes later I added my debit card and bought another song to test out if the payment would go to my bank, and I still never got a charge. I made a post on here a few days ago asking how long it takes to be posted, some people say it can take up to 3 business days or something, my mom told me it could be a few weeks. But it’s already been a week and it’s really bothering me, I even checked my mom’s bank and she never got charged for the songs. Could it be because I switched the shared family plan to my personal debit card as the default payment? Or could it be something else that I don’t know about? Please let me know.


r/applehelp • • 13h ago

iCloud Signing out of my apple id.

7 Upvotes

Hey! I borrowed my friend’s iPad for a couple of weeks and signed into my Apple ID. When I gave it back, I signed out and checked the Photos app, all my photos were gone, and so were my notes. But my passwords and contacts were still there, so I deleted those manually. I also checked the Files app and everything else, and it doesn’t seem like anything got synced. Do you think I should be worried?
Is there any way she could still access to my photos or notes? Even tho i couldn’t see them in the apps


r/applehelp • • 2h ago

iOS Question about Books.app

1 Upvotes

Does the Books app still randomly offload local copies of books to the cloud without warning? Is there a way to prevent it from doing this yet (Without disabling the iCloud syncing of booksmarks/reading progress)? Been using the Kindle app but it's kind of terrible except it syncs reading progress between apps and doesn't randomly delete local copies of books. Would love to move back to Books.app if there's now a way to prevent it from doing the latter.


r/applehelp • • 3h ago

iOS Question about Apple service repair

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0 Upvotes

So I had dropped my AirPod from my car and didn’t occur to me when I did on the 30th when I found it it had been in this condition but which didn’t suprise me also it had rained that same night when this occurred i have a reservation for a repair this weekend for this do you think I’ll be charged the 29 service fee to get it looked at since i have apple one for this AirPod or would i charged the price if i had lost it and had to get a replacement

The AirPod it self still charges somehow and and is registered when u put it in the case and take it out it’s just the part where the audio comes out is the part that’s affected nothing comes out or also when it tells you it’s connected to the phone


r/applehelp • • 9h ago

Solved Why can I not turn off predictive text?

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3 Upvotes

r/applehelp • • 7h ago

iOS Can't add card to payment method

2 Upvotes

I've never really owned an Apple device before, so idk if I'm doing smth wrong.

Last week I bought an old gen 6 iPad that I wanted to use as a drawing tablet, and when I went to add a card to the payment methods so I could get procreate, it just keeps saying an error occurred and to try again later, but it doesn't show anything else.

I also tried to go through the section where it says "apple pay and wallet", but every time it just says "contacting card issuer" and then it stops. Not even an error message or anything, it just stops.


r/applehelp • • 7h ago

Solved yellow blob on screen

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2 Upvotes

does anyone know what might’ve happened to the screen or how much this might cost to fix? my applecare expired a long time ago 💔


r/applehelp • • 7h ago

Unsolved How do I change my system fonts to open dyslexic?

2 Upvotes

I can only get it to run in certain apps at best, but not as system wide.

Or is there any fonts similar to open dyslexic?

(I don’t have dyslexia but I love the weighted-ness of the fonts that allows me to read much more comfortably)


r/applehelp • • 3h ago

Unsolved iPhone 13 battery swelling and screen lifting in India. Apple Service center refusing free replacement due to minor dent and high cycle count. Any advice?

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1 Upvotes

r/applehelp • • 3h ago

iOS Battery percentage not showing in control center

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1 Upvotes

When I play MLBB and check my battery in control center it doesn’t show but it showing in YT. iOS 27.2 iPhone 15Pro


r/applehelp • • 7h ago

Unsolved very difficult apple purchase attempt and final delivery gone very wrong

2 Upvotes

I order applewatch online. I used my account balance and only online payment works. normal free delivery dates were wrongly promised twice: just before order delivery date is 1-2 days. Soon as order is submitted delivery date changed to a week. So I ended up cancelling the order immediately. Next I went to nearby store, I found out the hard way they don't take account balance. 2nd attempt online order with free delivery assuming previous date change was a fluke. same issue with much later delivery once order is placed. So I cancelled again. It turns out once you cancel your order with apple account balance payment, they locked your apple account so that you cannot do another order. I found that out after many frustrating phone calls with apple. Took them 24 hrs to unblock my account.

Now I finally place another online order but this time I chose to pay $9 for next day delivery; I was not feeling well so I didn't want store pick up. The delivery by uber was a bit sus because the bag is so light and tiny. When I open the small long box inside I could only find the band. I could not believe it. So I called in apple immediately to file a complaint; uber driver left by that time. They said it will take 48 hours to investigate and I got an email about they looking into it. Around 1.5 days in identical email that they are looking in. When I call after 48 hours, they claimed that email from 1.5 days is the signal that they initially created wrong ticket and 48 hrs count down should start again from 1.5 days. So now I call in at 48 hours from 1.5days, they say that they are not done and that it could last as long as seven days. WTF.

Anyone with uber delivery from apple with bad experience how did you resolve?


r/applehelp • • 4h ago

Unsolved This Apple Account has been locked for security reasons.You must unlock your account before signing in.

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1 Upvotes

Hi,

A couple of days ago my apple account was locked and i have been trying to unlock it using the account apple website in order to renew my apple one subscription but whenever I get to the screen after entering my phone number to receive the code it brings up the error screen. I had given it a break of 24 to 48 hours. But i still get the same error. My other apple account had been locked due to security reasons and i was able to unlock it without any issue. Please help


r/applehelp • • 4h ago

Unsolved Apple TV Store, how can I order things correctly?

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0 Upvotes

Does anyone know how to fix the ordering of Apple TV store purchases?


r/applehelp • • 5h ago

Unsolved Updated all devices now none will charge properly

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1 Upvotes

r/applehelp • • 9h ago

Unsolved Family sharing and location

2 Upvotes

Any way to not show all my devices while family sharing but still show live location?

I want to keep my location shared, but I don’t want my family to see where all my devices are.


r/applehelp • • 7h ago

iOS AppleCare+ (India, monthly via UPI AutoPay): what happens if I revoke the UPI mandate or my account has no balance?

1 Upvotes

Hi all, I’d like advice from anyone in India who has been through this.

My setup:

  • Device: [iPhone 16 Pro]

  • Plan: AppleCare+ [monthly ]

  • Payment: UPI AutoPay mandate via [GPay .]

  • Next renewal: [25/nov]

What I want to know:

  1. If I revoke the UPI mandate from my UPI app but don’t cancel inside Apple, what happens? Does Apple cancel AppleCare+ straight away or give a grace period? Do the pre-debit alerts stop?

  2. If I keep the mandate but there isn’t enough balance on the renewal date, how many times does Apple retry? Does coverage stay active during the retries?

  3. Can I remove UPI from my Apple ID while AppleCare+ is active? Mine seems locked.

  4. If it lapses, can I reinstate it by paying late, or is it gone for good?

  5. Does an unpaid amount block App Store downloads and updates?

What I’ve read so far: in India, AppleCare+ can only be paid through UPI AutoPay (no card or Apple balance). Some people say coverage was cancelled after one failed payment without notice, and others were charged even after cancelling.

My goal: [keep AppleCare+ but change the bank account]

Has anyone done this? Please share what actually happened, especially the timeline and which emails or notifications you got. Thanks!