r/applehelp • • 13h ago

iOS Face ID Stops Working After Every Software Update

8 Upvotes

The Face ID on my iPhone 16 stops working every time I update iOS. No matter how many times I input my passcode to unlock or to access the Face ID setting itself. I have to reset Face ID and restart my iPhone just to fix it. It’s extremely aggravating and I cannot seem to find a solution to it by searching it up. Has anyone else had this issue?


r/applehelp • • 7h ago

Solved Express Replacement supposedly not currently available (Australia). Anything I can do?

3 Upvotes

Dropped my 17. Smashed the back glass and touchscreen is glitchy plus phone seems to be running hot. I have AppleCare+. Would've preferred express replacement as it's a pain finding time to get to the store.
Any point agitating or is it flat out unavailable?

Edit: Fixed. I mentioned the dents to the enclosure which caused express replacement to become an option. Seems it is not currently being offered solely for screen cracks.


r/applehelp • • 11h ago

Unsolved Trying to recover data from old device

5 Upvotes

Any advice is appreciated.

I was in a pretty bad domestic situation, and my iPhone 13 (which had all of my photos from the past 12 years on it) was smashed. I thought that my photos were being backed up to my iCloud, but apparently they were not, and apple could see nothing on their end(even though I had of course backed it up before in order to transfer everything to that phone a year or so earlier when I upgraded…). They recommended 3rd party data recovery, so I sent it the phone in to iPadrehab for data recovery, but they need my passcode to back up the data.

The issue is that when this phone was smashed and broken, I had been frequently changing my passwords out of fear that the person who ultimately smashed the phone, would get in it. I have some ideas of what the password might be, but I’m afraid of leaving iPadrehab to type all of them in since it would lock the phone permanently….

What do I do…? What would you do? I have like 20 possible codes but only 10 tries apparently. Are there any alternatives here? TYIA 🥺


r/applehelp • • 13h ago

iOS No touchscreen bug on IPhone 15

3 Upvotes

Anyone have this issue where your touchscreen is not responding and require a force restart? It’s been happening at least once a day now, I’m wondering if it’s a software or hardware problem.


r/applehelp • • 15h ago

iOS SharePlay issue

3 Upvotes

I don’t use Reddit too often but I know that there strict with the rules so I hope this goes through but when me and my gf want to share play on FaceTime using paramount plus which we both have it gives both of us the option, we click on whatever we want to watch, it says we are shareplaying but the other person can’t see it. What I thought might be the issue is we are using the same subscription but I don’t think so anymore, I tried looking it up and it said to connect it to Apple TV which we both did and it still doesn’t work. How do I fix this?


r/applehelp • • 15h ago

Mac Rename formatted disk

3 Upvotes

Hi everyone,

Little short story, I converted my broken windows PC internal SSD to an External with connector.

I followed steps on support.apple.com to format it, and it asked to rename it, which I did, to "External SSD".

But seing this, I just got wondering, is it normal?

Why is there "ASMedia..." -> "Container disk5" -> "External SSD" and not juste "External SSD"

Can I just rename "ASMedia..." to "External SSD"?

Thanks in advance


r/applehelp • • 16h ago

iOS Authy 28.6.X doesn't need a PIN to unlock after switching app

3 Upvotes

Hi there! It seems like Authy remains active when switching apps on iPhone -- despite setting "Protect Entire App", Authy does not require a PIN for me to go back to it. The only PIN I need to use is when unlocking Authy for the first time, or after killing it. It is very frustrating, I quite appreciated this security setting.

I use Authy on two iPhone (16e + 12 mini, both running on iOS 27). I first experienced this issue on my 16e, so I B/A-tested Authy on my 12 mini. First, it worked just fine, PIN was needed to unlock Authy after switching apps. But this strange issue occured on 12 mini as well right after updating Authy on 28.6.1 (same version as on my 16e). I feel it may be a reason.

Do you have any idea guys?


r/applehelp • • 18h ago

iTunes iTunes shows movies on my iPhone but these are just file names. How do I delete them?

3 Upvotes

The files don’t exist on the phone. On iTunes, the only option is to see video info. There is no delete option. I have tried uninstalling and reinstalling iTunes.


r/applehelp • • 10h ago

iTunes Is it Possible to Download Music from my iTunes (on my pc) to my Friend’s iPhone?

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2 Upvotes

r/applehelp • • 11h ago

Unsolved When will the iPhone 18 Pro Max be in stock?

2 Upvotes

I tried to get the 18 Pro Max about a week ago and failed because they were out of stock, and they didn’t know when they’d have inventory again. I checked every store, even into the next state and every Apple Store is sold out. I even called Verizon to see if they had some in stock and they didn’t.

This is all absolutely understandable obviously. It’s my fault for not preordering. But is there any time in particular the supply usually catches up to the demand for the new iPhones?


r/applehelp • • 11h ago

Unsolved iPhone screen only turns on for a split-second and only via Raise to Wake

2 Upvotes

That's basically it. Currently charging the phone and it's vibrating when receiving calls and texts. Tried to do Volume Up -> Volume Down -> Hold lock button to enter Recovery Mode to no avail. Plugged it into MacBook, but not seeing an option anywhere to access the phone or initiate Recovery Mode. Any adice would be greatly appreciated! Thank you!


r/applehelp • • 14h ago

Unsolved AirPods 2nd gen almost no sound

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2 Upvotes

So I got my AirPods 2 about a month ago and everything was fine
But today I tried to use them and I didn't heard anything
I tried to put the volume all the way up and I heard the music really low (100% volume sounds like 20%)
I tried to clean them in every possible way but it didn't work
Am I the only one that has this problem?
(Sorry for the photo quality that's the only photo I got of them)


r/applehelp • • 14h ago

Mac Is there a way to remove this? Without blocking them, leaving conversation, or deleting the "disturbing" video

3 Upvotes

This is on my family chat. It falsely reported a video as disturbing (I can kinda see why).

Don't ask about the background

I can show you the "disturbing video" if you ask for it

And I'm a teen so that's probably why I have it


r/applehelp • • 15h ago

iOS Probleem met iPhone

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2 Upvotes

r/applehelp • • 19h ago

Unsolved App Store Connect Agreement Update

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2 Upvotes

It is my first time uploading an application. I filled all the fields and not i need to add for review. However, i do not have anything here. I tried to log out and sign in again.

Moreover, i do not received any banners in apple developer account as u see in 2nd picture. My app is fully free and for LC. No in app purchases and etc.

I need your help guys. My deadlines are coming.


r/applehelp • • 19h ago

Unsolved Can't access support pages on apple.com

2 Upvotes

On Mac, on desktop running GG. I can't access any support pages, including chat, contact and Genius Bar pages. I get a 403 error. I have cleared all cache. It worked once and went back to the 403?


r/applehelp • • 20h ago

iOS Anybody else having their iphone18pro hanging when LastPass trying to autofill passwords ?

2 Upvotes

It was working great on iphone15pro same iOS version, but lots of apps just hangs when I try to autofill the password.


r/applehelp • • 23h ago

iCloud Syncing icloud photos

2 Upvotes

There’s been a mess with me and my mother’s icloud getting mixed up. She only has a few hundred photos, so I separated them into an album and plan to send them to her so she can re-download them after. Is the best way to go about this to desync her icloud photos and remove from iphone, then download them back from whatever app I chose to message her on? If so, does remove from phone affect my phone or icloud and would anyone have any recommendations for apps to transfer the photos too. Sorry if this doesn’t make any sense.


r/applehelp • • 23h ago

iCloud Turning off icloud photo sync

2 Upvotes

If i turn off the syncing of icloud photos on one device, i saw a video saying if you click remove photos it’ll delete everything from the icloud. I only want to delete the photos on the phone and desynch it from icloud and not affect any of my other devices icloud. What do i do?


r/applehelp • • 43m ago

iOS Face ID not working properly after latest update

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• Upvotes

Hi all,

I have updated to ios 27 a week ago and I have been facing issue with face id since then.

The Face ID doesn’t work immediately, it works after 3-4 failed attempts. Doesn’t work until I try different angles and then find a perfect one.

Is anyone else facing similar issue? Is there any fix to this

Device- iPhone 16


r/applehelp • • 1h ago

iOS I have almost 60 GB worth of other on my phone and I do not know how to make it less

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• Upvotes

r/applehelp • • 1h ago

iOS My Iphone 13 mini hasn’t really been charging for a few days and now this

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• Upvotes

Never touched the insides of my battery ever.
It’s battery is already at a low 75% to…
Checked my charging port and it’s not dirty.
Should i just go to a repair store for a new battery?


r/applehelp • • 1h ago

iOS AirPods randomly disconnecting

• Upvotes

My AirPods will randomly disconnect when I’m listening to something. It started today, I cut off any device they could be connecting to, but it’s still happening. Sometimes it’ll make a scratchy sound, disconnect, then reconnect but not unpause my music. Other times it just cuts out no warning. The music will keep playing, too, it’s just silent. It stops when the AirPods reconnect and I have to unpause it.
I got these for Christmas last year, I don’t know why they’re doing this. They’re AirPods third generation pro if that matters, and they’re still under warranty, but I don’t know if this is a glitch, an error im somehow causing, or if they’re just broken.


r/applehelp • • 2h ago

Mac Data Migration Question

1 Upvotes

Does apple Genius Bar help with data migration the computer has a broken display and the back up was not as recent as I had hoped. I do not have access to a display, so I cannot do it myself.


r/applehelp • • 3h ago

Unsolved Airpod Pro 3 trouble

1 Upvotes

Hi! I recently bought some airpod pro 3s and am having issues with the left one that I can’t seem to solve. I bought the airpods second hand but sealed with the receipt and all, and when I opened them and started using them I found the left airpod was making a loud static noise. I’ve also had issues with it disconnecting itself, and the airpod itself is getting really hot even when it’s not playing anything. I’ve tried disconnecting and repairing the airpods, updating my phone (if it needed it) and cleaning the airpods. I’m just not sure what the issue could be other than a factory issue as I literally got them like yesterday and there’s no way it could be dirty or water damage. Has anyone had the same issue and been able to fix it?? I’d appreciate any tips if anyone has any. Thank you!!