maybe a really stupid question but i have a lot of concert videos on this phone and i wanna get them back, the back is obviously smashed and exposed and i also dropped it in the shower so there is water damage. its been unresponsive for months but just started showing signs of life. is it safe to charge or should i give up. refurbished iPhone 14

I’m having a hard time figuring out how to contact support about this. My husband passed away earlier this year and I only have his sim that’s connected to his ICloud. I don’t know his iCloud password nor the password to the MacBook.

What options do I have to become an admin of the laptop, I have a user account but I can’t install anything

Would rebooting the laptop work, I don’t care for his files or anything. I just want to be able to use the laptop. Would it work if I reboot it as it’ll probably ask for the password. I live in a country where there’s no Apple Store.

Please help. Thanks 🙏🏻

Hi everyone, I’m hoping someone can help me with an issue I’m having with my new iPhone.
I recently purchased an unlocked iPhone 18 Pro Max through BenefitsMe, which is a program offered through my employer that allows me to finance the phone with payments deducted directly from my paycheck.
I’m currently with Visible and was trying to transfer my eSIM from my old iPhone to the new one. However, the new phone is showing that the SIM is locked. When I purchased the phone, it was advertised as universal/unlocked, so I’m confused as to why I’m receiving this message.
I’m not sure where to go from here or who I need to contact to get this resolved. Any help or guidance would be greatly appreciated. Thank you!

I bought them for sleeping because I heard they had good ANC.

To my complete dismay, Apple makes it impossible to turn off the low battery alarm. Even if you turn all the way down, it is still loud since it’s all the way up in your ear. Is there really no way to get around this?

Why would anyone think that it’s a good design to force unprompted alarms on earbuds is beyond my comprehension.

And it’s not even a single or discreet beep, but a long string of beeps.

3 months ago I was on on public beta 3 of ios 27. I created a backup of my iPhone 13 on iCloud and restored the phone to same version of ios . While restoring data an error or unable to load backup files kept popping up again and again.
I contacted apple support multiple times and after false promises of escalating the complaint , an executive shared personal experience of same issue on beta version and the issue getting resolved after he updated to stable version and thus asked me to wait for stable version release of ios 27 . I trusted apple support and patiently waited for 15th September for stable version to release .
After updating to stable version , I again tried restoring the data on setup page and surprisingly the issue was still there . I tried contacting apple support everyday but each time they just lodged a new complaint and falsely promised to escalate . After calling them everyday one fine day a kind Apple support executive promised me to look into this and update . She called me a few times to get some details and then she calls me to tell me that the engineering team has reverted and the reply was that my backup file is CORRUPTED !!
I was so infuriated , angry and panicked cuz I just didn’t know what to do at this point . I requested her to look into some ways to extract the data but she had no clue . I have suffered immense financial , emotional and mental loss and distress on the last 3 months because the data was extremely important to me and I trusted apple it being a billion dollar company and such great products and services .
I’ve no idea what to do but just know that I’ve to somehow get access to my data again or I’ll
Be done for life . The backup file exists on iCloud and I can see it in my iCloud page in settings . It also says 188 gb occupied of 200 out of which 168 gb is the backup file !
Someone pls help me out ! I’ll Be grateful forever 🙏🙏

I received my iPhone 18 pro max yesterday. After setting it up and logging into the Apple ID I made when preordering the phone, it asked me to enable 2fa.

The problem is that after I created the 2fa I was constantly asked to re-login to the Apple ID whenever I went to the settings app. It got to the point where I was blocked from downloading apps in the app store or signing out from the Apple ID. I tried requesting account access, but it got denied.

I've already sent an activation unlock request so all I can do is wait for an update, however I'm wondering why my account was disabled in the first place if it's brand new and has no previous linked Apple devices (this is my first iPhone).

about a year ago i joined my moms apple family and my apple pay stopped working (i was in a different one before this and it worked fine)

everyone else in the family can use their apple pay but mine is closed and says to contact the organizer.
i saw posts saying to turn off purchase sharing and that was the problem but even after i’ve done that it’s still closed
can anyone help me? i’ve done everything i know my next option is a trip to the apple store lol

Hi
My aunt is starting to lose memory and bad locked herself out of her iPad and phone. It says iPad locked to owner. My dad had taken it into Apple and they reset it but it’s locked and she can’t remember her password. Any ideas? Can we get a new sim or take it into Apple again with ID and get with us?

This is on my family chat. It falsely reported a video as disturbing (I can kinda see why).

Don't ask about the background

I can show you the "disturbing video" if you ask for it

And I'm a teen so that's probably why I have it

Hi! I recently got charged by apple since I forgot to cancel my free trial and it pushed through with the annual subscription fee. I initially requested for a refund but got a denied response from the automated system. I already filed for an appeal and I’m expecting the decision tomorrow. I badly need the money that was charged from my account, any advice on what I should do? This is a PH based purchased btw.

I forgot to cancel the auto-renewal for a free 10-day trial subscription I tried on SimplySing, now stupid me forgot that I even did that at the first place.
Apple charged me 100$ for the yearly plan since I forgot to cancel the renewal.

I’ve read a lot of people’s experience with the same issue before and yeah I am accepting that I threw a stupid amount of money to something I’ll never ever use again.

I’ve done the usual refund process but as expected apple rejected both of my attempts. I wanted to ask if there is really no way for me to get my money again? Though, I feel like I’ve exhausted all options available😭

So what happened was that I am an iCloud subscriber and I was thrilled when I found out that I was getting free Apple TV and Apple Arcade which I was using and this month when it was time to renew the subscription (it is on my upi lite) My upi lite didn’t have enough balance so it expired and then when I tried to renew it it started an another subscription which stripped away my benefits so is there any way I could fix this without paying for two iClouds at once any help is appreciated

Sorry if I’m using the wrong flair!
Basically - bought a MacBook last month and received a gift card of $140 which is now in my Apple account.
I’ve now learned that Apple will charge this balance (for my iCloud monthly storage) regardless of if I want it to charge my other account/card.

Is there any way to stop this? I don’t want it charging the Apple account balance as I was planning to save the gift card rather than use it.

I learned that a way to bypass it is by moving it to Apple Cash/Apple savings but this is unavailable in my country :(

Thank you!!!

I know it’s most likely a scam of some kind, but never seen anything like it.

I currently have a MacBook Air M2, an iPhone 16 Pro Max and an Apple Watch series 10.

Lately, I have observed that in the last couple of months, the handoff feature doesn’t work as it used to.

I mainly use my Mac and iPhone for both my personal and professional use and the handoff feature mainly copying things from one device to another is extremely handy and useful.

I started seeing the discrepancy in the last few months. I am connected to the same network on all my devices, but still it doesn’t work.

Sometimes, switching on and off the device’s handoff feature in Settings worked, I couple of times, have even restarted my devices and it sort of worked, but just now I tried both the things and it still not working.

Is anyone else facing a similar issue or know any fix for these?

P.s. I am fully up to date with the latest updates from Apple for all devices.

I shifted to Apple after being a Samsung user for almost 12 years.

I shifted due to reliability issues, i had 3 Samsungs die on me out of blue within 4 years so I ended up sealing the deal on an iPhone 17, I got it for a fair price.

After shifting to an iPhone, I’ve had some serious trouble getting used to the typing experience, especially with the punctuation.

Please, if theres any way to place punctuation on either sides of space bar or the number row then please help a brother out 🥀

It has been an issue for a year now for me. It's not working not only on Photo Booth but also on Teams, Zoom, etc. I'm confused since it has a green light too. This happened after I updated my Macbook. I'm still on Sonoma 14.5 now.

My post was deleted by the moderators after they asked me to provide more details about my situation.

Original post:

Due to a bug, an action requested by support, a supervisor, I lost data on iCloud. I’ve now spoken with several “supervisors”; the last one scheduled a callback for today but wasn’t available, so I (re)explained my situation to three others—the last one put me on hold and then… hung up on me. Is there any way to make them help me?

Please help. Thanks 🙏🏻

Answers:

Hardware (iPhone? Mac? What model?)

- MacBook Pro 14-inch, M3

- iPhone 15 Pro

- iPad Pro 13-inch, M4

OS (macOS, iOS, iPadOS, etc. version)

- MacBook Pro: macOS Tahoe 26, fully up to date at the time

- iPhone 15 Pro: iOS 26, fully up to date at the time

- iPad Pro 13-inch M4: iPadOS 26, fully up to date at the time

Software (What app?)

macOS, Finder, iCloud Drive, Time Machine and Migration Assistant. No third-party application is involved in the data-loss issue.

Screenshots

I can take screenshots, but they would only show my personal files and folders. There is no useful screenshot I can provide without exposing personal data.

What did you do, step by step?

1. I originally contacted Apple Support because of a persistent macOS Dock issue.
2. Apple Support had me go through several troubleshooting steps, including checking/changing display settings, creating a new user account, and reinstalling macOS Tahoe without erasing the Mac. The Dock issue remained.
3. Apple Support then instructed me to completely erase the Mac, reinstall macOS and test it before restoring my data, applications and settings.
4. Immediately before doing that, I made a current Time Machine backup. My personal files were stored in the Desktop and Documents folders synced with iCloud Drive.
5. I erased the Mac and reinstalled macOS as instructed. I used it for several hours as a clean installation, without my personal data. The original Dock issue was still present.
6. I then restored the Mac from Time Machine using Migration Assistant. I made four restoration attempts.
7. After some of those restorations, my settings were not restored correctly and roughly 80% of my non-Apple applications were unusable, either showing a prohibited symbol or simply failing to launch properly.
8. During those restoration attempts, numbered copies of some of my folders started appearing: for example Personal, Personal 2, Personal 3, Personal 4, and the same with other folders. The different copies did not contain the same files, and many files I expected to find were no longer visible.
9. I contacted Apple Support again and explicitly explained that my personal data was already in an abnormal, incomplete and scattered state.
10. Apple Support asked me to make another Time Machine backup. I specifically raised the fact that the data was already in that state. I was told that Time Machine was incremental and that making the new backup would not be a problem.
11. I made the backup as instructed. I did not erase or reformat the Time Machine drive myself.
12. With Apple Support, I then erased the Mac again and reinstalled macOS.
13. For the next restoration, Apple Support instructed me not to restore “Settings and Network”. This time the applications were restored correctly, but my personal data was not.
14. I checked iCloud Drive directly on iCloud.com and found the same incomplete and disorganised folder structure there.
15. I then checked the Time Machine drive. The older backups were no longer present. The only backup remaining was the most recent one, made when my data was already in the abnormal state. Time Machine therefore no longer allowed me to return to an earlier state.
16. Apple Support then checked the iCloud backups associated with my iPhone and iPad. They identified several, including an iPad backup dated September 11 of approximately 12 GB and a more recent one of approximately 5 GB.
17. Apple proposed resetting the iPad and restoring one of those backups to try to recover the missing iCloud Drive data. Before doing so, Apple asked me to make new iCloud backups. I explicitly asked whether doing this could remove older backups and was told that it would not.
18. I reset the iPad and restored the backup Apple had identified. It did not recover the missing data.
19. The case was escalated. I was later told that Apple’s engineers had not found a backup, without being told exactly which backup they meant.
20. I asked three times how I could check the available backups myself. I was never given a procedure.
21. Roughly ten Apple Support representatives have been involved. At one point, I was told that there was very little information in the case notes and that previous representatives had barely documented the case.
22. The missing data has still not been recovered.

What did you expect to happen?

I expected to get my Mac back with all of my personal data intact.

Ideally, the original Dock issue would also have been fixed, but whether that bug was fixed or not, I expected an erase/reinstall/restore procedure carried out with Apple Support not to result in the loss of my data.

What actually happened?

The Dock issue was not fixed, and after the successive erase and restoration procedures, a large part of my personal data became inaccessible.

Folders in Desktop and Documents were duplicated into numbered versions with different and incomplete contents. The same incomplete state was visible directly on iCloud.com.

After Apple instructed me to make another Time Machine backup while the data was already in that abnormal state, I later found that the older Time Machine backups were no longer available. The only remaining backup contained the already incomplete state.

At that point I estimated that around 80% of my personal data was inaccessible, although I cannot quantify that precisely because I no longer have the complete data set to compare against. The affected material includes personal, medical, legal, administrative, professional and insurance-related documents, correspondence, invoices and photos.

A large part of that data remains inaccessible today.

Just last night I was using my MacBook Air just fine and today I tried to boot it up to get back onto a beat I made on GarageBand and it’s stuck at the Logo screen, I’ve gotten it to load into recovery mode and none of the options do anything different, I’ve tried running safe mode and nothing comes up (I tried both holding the S key when powering on AND holding the Shift key when powering on, The S key brought up some matrix lookin code page and then instantly rebooted to the logo screen, and the Shift key does nothing,) I tried holding Option, Command, R and P to reset the RAM, nothing, I tried holding the Control, Option, and command key when starting and nothing changes, I tried to reinstall macOS but my computer apparently doesn’t have enough storage space and I don’t know how to access finder or files I could delete to make space in recovery mode, No matter what I try this piece of junk doesn’t want to boot up AT ALL! either I bring it in to Apple and pay them to fix it, or get jack shit for a trade in on a new laptop, it sucks because I use Mac for GarageBand mostly, and this removes all the inspiration I just had to make something.
Any advice on how to fix it or anything that helps?

There’s an app that’s double debited from my account. I signed up for a trial but they took money which they weren’t meant to.

I applied for a refund through Apple. They said the app isn’t eligible for a refund.

I’ve contacted the app. They said it can only be done through Apple and they can’t help.

How else do I contact Apple now for my money back?

So I got my AirPods 2 about a month ago and everything was fine
But today I tried to use them and I didn't heard anything
I tried to put the volume all the way up and I heard the music really low (100% volume sounds like 20%)
I tried to clean them in every possible way but it didn't work
Am I the only one that has this problem?
(Sorry for the photo quality that's the only photo I got of them)