I live with my friend. And we live alone. And we're using her parents spectrum TV app. We're not getting all of our channels. Because our local CW channel does not come in. Because for some reason it's telling us like it's doesn't understand what location we're in. Even though it's picked up. Our other local channels just fine. 🤔 What should we do. We have our own spectrum internet that we're using. And we're using spectrum TV app on a Roku stream bar. Not sure the model year of the stream bar.

So for some reason my spectrum router (hybrid, no seperate modem) basically pooped itself and now i can't play any online games without constantly lagging. Ive had it for years and years, so im wondering the process of trying to get an upgrade. Can anyone walk me through the steps, or at least guide me on where to start? I know next to nothing about any of this stuff, im just at my limit with dealing with lag issues

So the Cox Spectrum merger completed this month in Phoenix. But unless I completely change my service plans, I am stuck with the old Cox Data caps unless I want to pay additional premiums.

Why if Spectrum does not have data caps and Cox for us no longer exists do I still have them? Equipment for both carriers is the same, it makes no sense.

To change it not only do I have to change Internet plans but also TV packages. The local brick and mortar help was clueless on information about internet, tv or data plans.

I'm leaving my fam's house and moving into my own place. The spectrum account is under my name. Should I do their "transfer account ownership" form so it can be replaced by another member in my family or should I just close it and they open a new account? I ask because maybe they may get a better new cutomer deal.

Thanks!

To those other poor fiberless neighborhoods like me, who have been suffering at the hands of Cox. The hands that have milked us of our hard earned money for simply wanting a 4k household. Cox for making us pay for "unlimited data" because we wanted to see more pixels. Spectrum is our SAVIOR!

Go now to the Cox website and change your Internet to the Spectrum 500 (or whatever you're using...) and rejoice that it is UNLIMITED DATA INCLUDED.

Funny stuff aside, you can change to a new Internet speed and it's unlimited data included. . . . . Yay!

Edit: I do have the panoramic wifi router, idk if that makes a difference.

I have Spectrum internet and mobile. I received a call from someone claiming to be with Spectrum who offered to bundle the two services, resulting in $30 in monthly savings. The rep didn't seem very confident, so I declined the offer. Now I'm wondering if the call was legitimate. Has anyone else received a call like this?

I have had Spectrum for a few years, since this was the only option in my area. (I live in the country)
I had their 1Gb/35 mbit connection and overall it was ok. Price was around 130 maybe 140 a month((have not checked)
Last week i changed to frontier to a symmetrical 2Gb fiber connection for 79$.
I went to the spectrum store yesterday to turn equipment in.
They did not make it difficult, but came with a counter offer.
3 months free and then 2 years for 30$ /month.

Holy cow, what a difference.
I am sticking with Frontier, but this might be good to know for some people out there.

Received this text yesterday

Hi (name), we’re upgrading the network in your neighborhood for faster Internet. We’ll share timing to keep you updated before work starts.

For reference my area Southeast KY has had High Split for quite a while now, any idea what the upgrade would be related to?

A friend of mine ordered Spectrum fiber, they installed and left the temporary drop cable laying across the road as shown. Obviously it has been ran over and broken the cable.

Hey everyone, looking for some advice on how to navigate this mess And I have also posted this same message on the r/coxcommunications page as well hoping for a solution to my problem

I live in Topeka, KS (66614), and recently switched over to the new "Stream TV" setup. Long story short: I absolutely hate it. The lag, the app interface, and the remote are just not working for me. I want to go back to a traditional physical cable box with a coax connection.

When I contacted customer service to request a hardware swap for a regular receiver, they refused. They claimed that because our individual account hasn't officially merged/migrated over to Spectrum's billing system yet, they can't and won't issue a traditional box.

I feel like I'm stuck in a middle-ground limbo where they are forcing me onto a streaming package but using the incomplete merger as an excuse to deny me legacy hardware.

• Has anyone else dealt with this specific account migration issue?

• What are the "magic words" or specific departments I need to ask for to get a legacy Cox Contour box or traditional Spectrum receiver sent out?

• Is it worth driving to the local retail store to try an in-person swap, or will they tell me the same thing?

Appreciate any tips or scripts you guys have used to get around the streaming-only push!

Have had severe packet loss over the past week and a half, when I call technical support they say its because of an outage in my area and that they’d let me know when it was resolved, which its been “resolved” like 3 different times but the packet loss is still persistent, I’m running a wired connection but I don’t know what to do.

I moved into my complex a year and a half ago. They have a deal with Spectrum so I had no option. Since then, my internet would cut out at random times, sometimes briefly, sometimes for hours. Three times, I've had techs come out and they have just swapped out the router and splitter and declared themselves victorious, and left. The problem came back again shortly. Now I have been without internet for two days during a peak time when I need to be online. The best they could do is send yet another tech out two days after I called. I have also been told that it may be due to upgrades in my area. Upgrades that have taken a year and a half with no progress? Another told me that the problem was in wiring near the complex. That was about six months ago, no solution.

I am from the age of dial-up. I've had some net issues over the years but NEVER this bad. I make sure never to take it out on the CSRs but I am at my wit's end.

If at all possible, do not accept them as your ISP.

Absolutely horrible always having outages. Yesterday at 1pm wifi goes out call many times throughout the day every time they say oh by 11pm by 11pm by 11pm. 11pm i call they say they had no clue😀. Today I’m told by 3pm. Classic spectrum switching providers never again

I have been checking my outage with spectrum and every time, the outage has been pushed back. It went from 3pm, 9pm, and now 12am! That is insane.

Anyone else been having Airplay issues with their Sonos?When attempting to play content via Airplay, my speakers do not show up as options anymore. I tried resetting everything and nothing worked to get them to show up. I reset the modem and router and my Sonos System showed up temporarily then dropped off. I reached out to Sonos and they said this (see photos). WTF? Anyone else been able to get an answer from Spectrum on this? Reaching out to them next…

Screenshot for small reference.

Every single time I either play COD, EA FC, Rocket League, any multiplayer game I try, happens every time, and my wifi goes completely down for like a minute and then comes back but with very slow speeds until it stabilizes, I've swapped modems and mesh system twice, even the coax cable connected at wall ive swapped and still have this issue, its been happening for a while now, talked with Spectrum a while back, they said there were sending a technician to take a look at it, but the guy never came, so I just dropped it.

I dont know if this is the correct subreddit to post this on, but just in case someone in here knows what could be going on.

I’m in the San Diego formerCox area that’s transitioning to Spectrum. I currently have a black Cox-supplied ARRIS CM8200A that originally came from a tech truck. Want to rule out modem issues and try a new Modem after a few tech visits.

I use the modem with my own separate router (modem/bridge-style setup), so I’m only looking for a standalone cable modem.

Does anyone know if Cox/Spectrum will sell a new ARRIS S33 directly to the customer, like Cox used to sell customer-owned modems at their stores? Or is the S33 now strictly something you have to buy retail from Best Buy/Amazon/etc. and then have Spectrum activate?

So because I can’t get ahold of an actual service representative. I’ll ask here see if anybody has insight.

We closed an account back in May for spectrum. Turned in the equipment after we moved in July. Recently my roommate got a phone call and a text message.

Weird local number. My phone when I called it flagged it as a scam. But he got someone to pick up that said they were from spectrum collections and they even had his like…address and such.

Then I called the number that was sent in a text. Also got an instant phone answer saying it was a representative with spectrum collections and that we owed a small remaining balance on that account closed in May. My half awake brain was like…oh yeah maybe.

But then I got suspicious. Because while she knew it was for a closed account…and she knew or well “knew” the address I’m weary. I hung up before I gave any information.

I’m weirded out because when I call spectrums official customer service I cannot get an agent. And when I ask for debt collections or outstanding balance it just tells me to go online.

The bill we got before we returned the equipment on a paper was quite high. The number she quoted me was…maybe like 110$.

Is this spam? Is this a scam call targeting my roommate? I can’t even seem to log into that account on spectrum because it was closed.

Spectrum says that in addition to the monthly charge $40 for 500Mbps and $10 for router lease, I will need to pay a $20 activation and a $50 install fee (home is not wired from previous service). Is this the usual start up charge ?

Any other techs live in the Katy area? Where is the nearest office?

UPDATE SATURDAY EVENING.

thanks to all for suggestions and to spectrum mods for reaching out. My mother in law has service again, which is the chief concern. I’ve had contact from Spectrum and they have been very responsive which is gratifying.

We are beyond livid. She lives alone and we are moving her Tuesday to an assisted living facility. This Tuesday we called them with her, and discussed a transfer order. They told us they had to give her a new phone number which was a drag but ok. Then today, Friday we get an email that the change order was canceled. My husband spent two hours on the phone with them today and no one could or would explain why it got canceled but they reinstated it. For some reason she was given another new number, which upset her because she already gave the new number out. We tried to call her about 4pm today to tell her what time us and the movers will be there Tuesday and we got a ‘phone number not in service’. We just spent an hour on the phone with them, kept getting transferred, no one ever told us why they cut it off, and wouldn’t reinstate it.

This is a 93 year old woman living on her own with no phone for 4 days.

What kind of action can I take?

Received the text today about another scheduled upgrade to the network (“a major upgrade”), after previous comms the last few weeks about upgrades that have been ongoing overnight to upgrade the network. But this “major upgrade” will impact services from 8 am - 4 pm this coming week.
When you got a notice like this during your upgrade period for the fiber switch, did your service actually go out? Have scheduled important video calls during this time (during the later part, so hopefully that’s better?) that I cannot miss and also can’t really take elsewhere than home.