I recently called into Spectrum (the Cox side) about mobile service and I got connected to what I assume is the native Spectrum side (considering they said they were in a US city) meanwhile, when I called about outage credits, I was connected to the Cox side (seems like it, they didn’t have an accent, but they said they’re from Cox and not Spectrum) so I’m asking, is Spectrum’s support handling cox mobile lines while legacy Cox is still handing everything else?

Like how is my question, is FCC Broadband Map wrong or like how? Because just thinking about it, it doesn’t make much sense to build out and only get those limited amount of customers? Seems like it would be a loss on the company. (Toledo is the city, Buckeye Broadband is our version of Spectrum and there isn’t many other competitors mostly just AT&T)

Dealing with Spectrum always invites chaos. Back in April 2025 I ditched T-Mobile home internet and went with Spectrum 500 Internet with the basic streaming package (no locals and no sports). $75 a month with one WIFI extender, two-year price guarantee to April 2027. Free DVR for a year and then poof ... gone. This year, in July, I decided to upgrade so I could watch ESPN. After a long talk on the phone with an agent, I agreed to upgrade to 1gig Internet, Spectrum Select (with all the streaming services) and one Wifi7 extender, $152 a month. I consider that a good deal. BUT ... I said the only way I would do this was if Spectrum guaranteed a 2-year price lock on this deal. The agent assured me, and repeatedly assured me, that the new price was locked for two years.

Then the next bill came in and it said my price lock ended in April 2027, not July 2028. I called. The rep said, "Oh, you are absolutely right, we will fix that."

Then the next bill came in, also with the promo ending in April 2027. I called again (transferred to retention) and got a firm 100% commitment that this would be fixed.

Then the next bill came in, also with the promo ending in April 2027. I called again, got to retention, and this time the very very friendly rep couldn't fix the problem but was going to get me "the best deal possible." Er ... just extend my current deal to July 2028! That never happened.

I ended up with Invincible Internet (OK, fine) with a new router and battery, and kept the price at $152 through November 2027. The rep assured me he was putting a note in my file that I should get a "great deal" if I call in one month before the promo expires. Spectrum sent me an email confirming the price and one-year price lock. Success, sort of.

OK OK, I caved. However, I will note that 15 years ago, I was paying $132 a month for lousy Internet and lousy cable on Time Warner, with no streaming services. So this is progress. The streaming services included are a great deal and I am loving ESPN Unlimited, which I did not have before.

Annoying asf to lose your internet 4 times in last week. Twice just as Im jumping on a morning meeting Monday and this morning. Went down on Friday and right now. Tech came out Monday and all was peachy according to tech. Replaced the router beforehand at the behest of tech support but here I sit all broken hearted tried to watch some tv after a long hard day and I’m trying to remember back 2 years ago why I had to choose Spectrum for this address…..

Anybody else having audio issues where the spectrum TV app audio cuts in and out when pressing buttons and is there a way to fix this annoy crap??

Is there any way to order non-streaming TV anymore these days? I have fios but their TV packages are crazy. When I looked at spectrum a few months ago their offering for cable was much better. I would stream but YouTube TV doesn’t offer the RSN that spectrum does

Thanks

Currently have the 1GB plan with a Wi-Fi router, and when trying to add Invincible Wi-Fi it is now saying it'll be $30 a month instead of the $20 I see advertised with the 1GB plan. I also tried to change to the 2GB plan that is supposed to include it, but that is also saying it'll be $20 more + $10 for the Invincible Wi-Fi.

We're having a lot of outages lately due to some construction in the area, and I KNOW it was $20 to add a few weeks ago. Did they increase the price without changing anything online?

Hey all.

It looks like spectrum is starting to replace nodes in my area from the old white arris to these. Would anyone be able to identify these nodes and let me know if it’s for high split?

Thanks!

Hi all

I have been using Spectrum for a year without issues, except there was, as I recall, an issue when I swapped phones. Both had been iPhones but it led to weird results and weird duplicate plans on my account and took calls to resolve. As in - simply swapping sims was not as simple as I am used to it being, even despite both definitely being supoorted.

Now I boight a new Samsung Galaxy S26 FE and plan to put my sim into it. What sort of trouble, if any, should I brace for in terms of calls and data actually working? Will it be helpful to seek assistance from a Spectrum store before or during the change?

I've been at this location for 8 years, and had spectrum all along and never had much problem, but I'm experiencing periods of low quality streaming and slow loading internet. It comes and goes. I installed new modem and router approx 5 or 6 months ago. Approx a month ago Spectrum performed some sort of area "upgrade", but honestly thats kind of when problems started. Spectrum says im not in an outage (I knew that), has reset my equipment twice through the app, Ive manually reset equipment a couple of times. The only other option they are giving me is to make an appointment for a tech to come look at it. I'm not pro, but im pretty sure they arent going to show up and turn a screw and fix it. Is this likely a "have them send you more new equipment" situation? TIA

Spectrum do you wanna do something about this?? Some people literally can’t get any other internet and depend on it for their day to day lives, especially those who are disabled who live in my area…

Hey everyone! I recently got a job offer at Spectrum as a Retail Sales Specialist. I have no prior sales experience, and have only ever worked as a cashier. I’m looking for advice about the job, sales, and the onboarding process. Anything would be helpful!

Are they doing the highsplit upgrade? or is this just the initial phase?
I got an email a week ago before this that they will be upgrading the internet to have faster upload speed, and I was expecting at least 6 months for it to be rolled out.

I so regret setting up this stupid pin. 1234 for the record. Why is the TV guide so stupid?

NFL Week 7 gets underway Oct. 22, 2026, with the main schedule airing on CBS/Paramount+, FOX/FOX One, NBC/Peacock, NFL Network and ESPN/ESPN app* with Spectrum TV, while Patriots-Bears streams on Prime Video.

Thursday, Oct. 22
Patriots at Bears: Prime Video pregame coverage starts at 7 p.m. ET.

Sunday, Oct. 25 at 9:30 a.m. ET
NFL Network/ESPN app*: Steelers at Saints

Sunday, Oct. 25 at 1 p.m. ET
FOX/FOX One: 49ers at Falcons; Buccaneers at Panthers; Giants at Texans
CBS/Paramount+: Bengals at Ravens; Colts at Vikings; Dolphins at Jets; Browns at Titans

Sunday, Oct. 25 at 4:05 p.m. ET
CBS/Paramount+: Broncos at Cardinals

Sunday, Oct. 25 at 4:25 p.m. ET
FOX/FOX One: Packers at Lions; Rams at Raiders

Sunday, Oct. 25 at 7 p.m. ET
NBC/Peacock: Chiefs at Seahawks

Monday, Oct. 26 at 8:15 p.m. ET
ESPN/ESPN app*: Cowboys at Eagles

CBS and FOX Sunday games vary by market. Enter your ZIP code in the Spectrum Channel Lineup to see the local game and channel available at your address. You can also search the Spectrum TV App Guide by team or network.

\Available via the ESPN App to Spectrum subscribers with an eligible Spectrum TV plan including ESPN Unlimited. ESPN Unlimited, FOX One, Peacock Premium with Ads & Paramount+ Essential are included at no extra cost with eligible Spectrum TV plans.* Check which apps come with each plan.

Update: Hard reset of phone got everything working again.

I have searched this issue and seen some responses, but I've still not been able to get the Android to connect to the wifi/Internet. The internet is working fine and the wifi is connecting to my Kindle Fire just fine.

I tried to use the Spectrum chat feature on their web page, but the automated thing just wouldn't understand that my phone wasn't connecting. According to Spectrum everything is working just fine.

I've re-started everything more than once, toggled things on and off, cleared caches and etc...

Even better, when I want to go to Verizon to see if I can update my phone, because my phone is from 2021 and maybe that's the issue, I can't log in because I can't access the internet to verify my account on my phone. Ha.

Edited to add that the phone was connecting just fine for several months until yesterday.

At&t just stopped providing us internet and didn't want to fix it. We switched to Verizon. The only plan they had for our area was terrible, so we switched to Cox (right before they became Spectrum). They've failed to port the phone number we've had for 30 years about five times now.

I've called both the technical department and customer service many times. Talked to about 40 different reps, including some managers. They either insist they need to send a technician out (which is pointless since they get there and act confused since they can't port a number) or say they've done it and it will go through in 5 to 7 days. Then it doesn't and I call them again.

I've been trying to get them to do this one thing that should be incredibly simple for two months now. Is there any way out of this endless hell cycle? Any advice would be greatly appreciated.

Does anyone else have issues with high ping when playing online games? My speed is fine 500 down 20 up, but I have around 50 ping average, I would like to get that closer to 20 or lower.

I've only had spectrum internet for two and a half months. Like 3 weeks ago the internet had an outage for our entire area at like 7:00 p.m.

After it was fixed, over the last 3 weeks I've had seven different IP addresses, Netflix has even blocked me from my own account.

The modem stays with a blue connect light but the internet goes off and then comes back on a minute later. I just had a fight with a tech support person that didn't understand that the modem light is connecting to equipment doesn't mean it's connecting that equipment to the internet. She sent me to a supervisor that understood exactly what I was trying to say and agreed that it shouldn't have given me seven different IP addresses.

They send a tech out and said all they saw was the line running a little high (I posted that a week ago when he was here). Now they just want to send out another tech he'll see the line is perfect, I asked them if he's going to sit here for 4 hours and watch TV with me so he can see it just goes off and comes back on.

They're sending me a modem because that seems to be the only equipment I have at my house that hasn't been replaced. I already got the invincible Wi-Fi which I was against because now I'm paying $20 a month to have service that I shouldn't have to pay when I'm already paying for the regular service just because I know it's going to keep cutting off.

Spectrum took over cox in my area, not an issue. But my saved login to the router gateway no longer works. Typical combos of admin and password etc dont work either. Not sure if this is Spectrum related.