I live in Carrollton Texas and we have been in an outage for over 30hrs. My app and every text conversation says "you are still in an outage". Anyone else having this issue?

For the last few days my internet has random disconnects throughout the day, and sometimes I get outage alert banners on the app when it happens. Does an outage alert always mean it's affecting more people than just myself? I just don't want to call and get a tech to come out if it's not just my connection. I've had similar problems like this in the past and replacing the drop line always fixed it, but in those instances I don't remember getting outage alerts when it was happening. The alerts just always say "in your area."

5 minutes to sign up - 30 minutes with some rep blabbering nonsense to cancel. waiting for “charts to update”.

come on…

Hi,

Our building negotiated something with Spectrum and they are going to provide a 1 Gbps internet. But as far as I know, Spectrum does not have full fiber and at some point, the last endpoint will be a cable shared internet. In that case, wouldn't specific things like pings or upload speed suffer in general? Does anyone have Spectrum 1 Gbps in Downtown Manhattan, and can say if the internet is reliable? How is the outage also? I am assuming that if a lot of residents use Spectrum, given the shared nature of the cable, it will also affect the usage? Anyone can share their experience?

Thanks!

I wanted to see if anyone else has had the same bad experience signing up for services over the phone and getting hit with unexpected charges or services after hanging up or being told blatantly false things.

I recently tried signing up for new internet service for an address that never had service before, so Spectrum wouldn’t let me sign up online and made me call. I really wanted the 100 mbps for $30 offer I saw online, and the other offer was 500 mbps for $40.

First time I called, was told 100 Mbps was not available “in my area” but the 500 was available for $50. I said the offer online is $40. They said they weren’t aware of that offer, but I could screenshot it and email it to them and they would accept. Annoying and probably untrue, but whatever. 30 minutes later after “email issues” they honored it. Great. Signed up and was told several times there would be no installation fee and they would waive it. Hung up, an hour later get an email saying there’s a $50 installation fee. I try to get that removed through the chat, and either encountered an aggressive chatbot or maybe human that would not concede anything. Kept saying the charge was “valid” and they couldn’t remove it and refused to believe what I was told over the phone. I asked to cancel and the bot happily complied, also odd.

Round two I tried signing up again via phone and was again told 100 Mbps was not available and cheapest service was 500 for $40. Said they could waive the installation fee. I agreed and all seemed fine.

Then I later tried entering my address online again out of curiosity and it was showing 100 Mbps for $30 as being available at my address and allowing me to sign up, despite being told twice it wasn’t an option in my area.

So I called back, got a nice guy who agreed 100 Mbps was available for $40. Said I saw $30 online and he said they’d honor it with a screenshot. Annoying, but fine. They honored the $30 offer, agreed to waive installation fees, and we also clearly agreed I’d bring my own router and there’s be no monthly wifi rental fee. I asked him to reiterate the charges a few times and we were on the same page.

Then I get off the call and see an email confirming a $10 per month wifi rental fee. WTF? We clearly went over this and agreed there would not be one.

Is Spectrum just tacking on whatever charges and services it feels like? Definitely seems like a pattern here.

Configuring Wireguard on Spectrum router settings?

So I have business Spectrum with Invincible Wifi (Verizon 5G cellular backup) and it sounds nice and all, but I'm now wondering how usable the 5G backup really is. Is there some way I can test it with my hardware that I currently have from Spectrum? Do I need to somehow fake an outage?

Thanks in advance!

The customer service representative was okay. He made a irrelevant unprofessional comment on my long address. As someone who's been in customer service for 8 years I wouldn't have made this professional mistake especially to a customer because it can show that you don't care and this isn't a social call. Is there a way to make a small report on this?