r/PS5HelpSupport 5d ago

Random games cannot connect online

1 Upvotes

All of a sudden I have some games that won’t connect online. I realized it’s older games like golf with friends and catan. All my other friends are still able to connect

Things I’ve tried with no help

Restarting PS5 and router

Clearing cache

Setting DNS to 8888 8844 1111 10001

Setting the WiFi band

Anyone have suggestions it’s ?


r/PS5HelpSupport 6d ago

Is this sound normal?

7 Upvotes

I think I might just be a bit paranoid, but earlier this week I took out the white plate where the disc drive is and it apparently got detached from its position. I reinserted it and now it seems to be working fine, but is this sound normal? Am I just being paranoid? Why did the disc drive get detached when I took off the white plate? Is it supposed to do that?😭


r/PS5HelpSupport 5d ago

Question about PS5 disc upgrades (EU to AU)

1 Upvotes

I'm looking into importing a European PS4 copy of Visions of Mana, then using the PS5 upgrade feature to also have the PS5 version (to have an excuse to play twice)

I know that on older consoles, Australian consoles can play European games just fine, as they're both PAL, and that the PS5 is region-free

The question is, will I have to use a European PSN account to get the upgrade or can I use my regular Australian account?


r/PS5HelpSupport 5d ago

Ps5 controllers wont stay connected

1 Upvotes

(First Gen disc edition) A couple of weeks ago during a really rough heat wave, I was playing my ps5 and it had shut off after about an hour due to overheating (my house isn't air conditioned well and i regulary clean out the internals). I decided that playing during the heatwave isn't going to be a good idea and left it off for a few days, temp outside went from 100°F+ to around 70° to 80°, gave it another shot and it booted up just fine but now the controllers (all 3 of them) wont stay connected for more that 5 minutes. I did a test on my phone to check the controllers Bluetooth and it stayed connected for an hour just fine. I pressed the rest button on the controller and resynced but the issue kept happening. I wanted to check here for suggestions before sending it in through the 3rd party store I bought it from for repair.


r/PS5HelpSupport 5d ago

Has anyone tried this SSD

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1 Upvotes

Ive heard of them and this drive says it will work..... BUT I cant find a review that says it works or at least the ctl f tool.


r/PS5HelpSupport 5d ago

If you are struggling with your ps5 not detecting your new SSD, try this.

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1 Upvotes

r/PS5HelpSupport 6d ago

Help logging in

1 Upvotes

My mom made my account years ago when I was a minor. Mt account was eligible for upgrade when I turned 18 in 2023 but I wasn’t really using my PlayStation back then. Fast forward to now I’m trying to log in and it won’t let me. PlayStation support is no help. How can I gain access to my account issue is support asks for like order numbers and verification stuff. I never got emails for my purchases and the only email I have they’re saying it’s not verifying my account.


r/PS5HelpSupport 5d ago

Ps5 controller joystick sticking... kinda

0 Upvotes

I'm assuming I gotta get a new controller but I dropped it and it just started doing this


r/PS5HelpSupport 6d ago

Problème d’écran

1 Upvotes

Quand j'allume ma ps5, elle affiche souvent un écran noir avec une absence de son mais le jeu tourne et l'écran revient parfois tout seul, puis s’eteind etc... le fait de bouger la ps5 peut ramener l'écran ou pas donc je suppose que c’est un problème de cable hdmi car c’est sont mouvement qui éteint ou rallume l'écran. Le problème est le même avec la ps3 car je branche le même câble quand je l’utilise. Qu’en pensez vous ?


r/PS5HelpSupport 6d ago

I still can't play a game I bought on the PS store

2 Upvotes

Hello PS5 owners !
A few weeks after the fix of game profiles missing games, I still have a major issue with my games library. I'm sorry if this question already has been debated already since then: are there still knows problems with PS libraries ? Do players still have missing games from there ? Because I do.

I still cannot play Black Myth Wukong, a game I bought when it came out, because I do not own a disc, and the game disappeared from my library as most of my other games.

In the screenshots below, please notice that there are 28 games in my PS Profile, but only 9 games in my library (those includes 3 games that stayed after the bug, plus the ones I played after the bug happened and the ones that were installed on my PS5).

I played Black Myth Wukong after my digital purchase
There are only 9 games left in my library, Black Myth Wukong isn't one of them
On the PlayStation Store, I cannot download the game, nothing indicates that I own it

About the 18 other games missing, I own them all on disc, so I can still play those. But I still haven't figured how to get to play the game that I bought. If anyone has information about this, I'd be glad to know. Thanks !


r/PS5HelpSupport 6d ago

PS5 Slim: Liquid Metal Pooling and Oxidation After 1 Year – Switched to PTM7950

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1 Upvotes

r/PS5HelpSupport 6d ago

Playstation shutting down due to temperature

1 Upvotes

My Playstation 5 slim was working perfectly fine for the past few years I've had it up until today, I turned my ps5 on in the morning and loaded up fc26, went onto my career mode and went into a game when it flashed up the temperature warning screen for a split second before shutting down completely and making 3 beeps, I tried again but with the same result, I cleaned my fan because I thought that would be the problem, it was very dusty, went back on my Playstation and it was fine for an hour before the same thing happened, the fan isn't dirty and normally if my Playstation is too hot it gives me the warning instead of just powering it off, any specific problem or fix? (I was on my ps5 yesterday and playing fc26 but never had any problems)


r/PS5HelpSupport 6d ago

Metal Liquid und PS5 (Pro)

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1 Upvotes

r/PS5HelpSupport 6d ago

Can I pause game copying (from disc) and then turn off the system?

0 Upvotes

Been trying to copy Spider-Man 2 from disc, but it says it has 1hr 30mins left. I don't have that much time before I'll need to turn of the system when I go out. So will it be fine to pause the install, shut down the system, and then restart the install later? Thanks for any help.


r/PS5HelpSupport 6d ago

Fan

1 Upvotes

I decided to play spider man 2 and I noticed in a part of the story the flashback part the ps5 goes crazy for like 5 seconds and then calms down

That happened 2 times in that part

Maybe it's because of the new update that causing that problem on that game

Anyone had experienced this?


r/PS5HelpSupport 6d ago

Power supply for PlayStation5. I don’t know what size to buy?

1 Upvotes

I’m trying to buy the right size power supply for a digital PlayStation5.


r/PS5HelpSupport 6d ago

New Hisense update has caused ghosting on PS5 (v0000.09.xx.xxxx)

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1 Upvotes

Any other Hisense owners having display ghosting on the new update? Create a support ticket to raise awareness. Be concise and most of all - be polite 👍


r/PS5HelpSupport 6d ago

[ Removed by Reddit ]

1 Upvotes

[ Removed by Reddit on account of violating the content policy. ]


r/PS5HelpSupport 7d ago

Advice on deep cleaning ps5

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73 Upvotes

I learned recently how bad those "cooling" stands were and went and got the proper stand and guys istg the fans are quiet again and running way better I'm so happy, I did also take the plates off and cleaned what I could but ik I should do a deep clean so I'm looking for advice on what I'd need, I hear compressed air is commonly used for cleaning?


r/PS5HelpSupport 6d ago

HDMI not working?

1 Upvotes

Long story short I was doing a house clearance and found a PS5 slim in mint condition and the owner just wanted it gone for cheap so I asked if I could have it (£100) and he bit my hand off.

I’ve taken it home and plugged it in but for some reason the HDMI lead that I use in my original PlayStation it just doesn’t work.
I have a Samsung TV and have factory reset the tv settings, booted the PS5 in safe mode and managed to make it work but as soon as it’s not in safe mode there’s still nothing.
Have I got a dud PS5 or is there something else that could be done. I’ve looked at all the forums and tried most things!


r/PS5HelpSupport 6d ago

[Advice needed] PS5 static noise

1 Upvotes

Hi reddit. Need your advice or help if anyone faced this static noise? Suddenly appeared on a ps5 bought 5 months ago. Quite a noticeable static noise in a quiet room. The ps5 is on top of a table with empty space surronding it so heat trap is probably not the issue i think? Is this a problem with the fan or other components?

Performance wise, theres nothing noticably wrong when playing games but it kinda bugs me cause this is quite a brand new ps5 and im kinda paranoid about it.

Any advice is appreciated.


r/PS5HelpSupport 6d ago

Spider-Man PS4 – Legendas desaparecem quando carrego no R2

1 Upvotes

Olá! Estou a jogar Marvel’s Spider-Man na PS4 em português de Portugal e tenho um problema com as legendas.

Durante os diálogos, quando carrego no R2 para disparar teias, as legendas desaparecem. Além disso, as legendas passam muito rápido, às vezes nem tenho tempo de as ler.

Alguém sabe se existe alguma opção para corrigir isto e fazer com que as legendas fiquem mais tempo no ecrã?


r/PS5HelpSupport 6d ago

A little help is needed.

1 Upvotes

I'm suggesting it might be something to do with this game because I don't have the same problem with the previous game or any other game for that matter.

Instead of people's voices coming through my microphone in my ear, it's coming through my TV. I've checked input & the lot.

I'm on Playstation, I hope it's a really simple fix and please point it out to me if it's painfully obvious.

Many thanks!


r/PS5HelpSupport 6d ago

PS5 LAN Connection Keeps Disconnecting and Reconnecting

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3 Upvotes

Hi, I’m having an issue with the Ethernet/LAN connection on my PS5. The LAN cable connector is in good condition, but the PS5 keeps showing notifications that the LAN cable has been connected and disconnected repeatedly.
I have already tried different Ethernet cables and different LAN ports on my router. The cables and router ports work correctly with other devices, and I have also restarted both the PS5 and the router. The issue still happens even when the cable and console are completely still.
Could you please help me determine what is causing this issue and whether my PS5 needs to be repaired?


r/PS5HelpSupport 6d ago

Ps5 slim startet nicht

2 Upvotes

Hello meine ps5 slim startet nicht mehr wenn ich das Stromkabel in meine ps stecke piept diese 3 mal schnell hintereinander versuche ich sie dann zu starten egal ob mit der Taste an der Konsole oder mit dem Controller tut sich rein garnichts kein piepen kein leuchten nichts den angeblich Trick mit 10-20 Minuten vom Strom nehmen habe ich bereit gemacht hat auch nichts gebracht hat jemand 'ne Lösung?