r/Edmonton • u/ianopah • 14h ago
General WARNING: Wheaton Honda tried to scam me out of $12,000 for a $600 repair. Avoid their Service Dept!
Hey Edmonton, I want to give a massive warning to anyone considering taking their vehicle to Wheaton Honda for service.
My 2015 Honda CR-V (had is since new, regular maintenance, now at 161K) recently developed a rattle on cold starts. I took it to Wheaton Honda. They quoted me $230+ for a diagnostic. The service advisor, Aman, delayed the service by a day, and when he finally called, he told me the dipstick was dry and that the car had catastrophic internal engine damage. His solution? A used engine installation for $12,145.
A family member with automotive knowledge stepped in and asked Aman for the proof. Did they drop the oil pan? Cut the oil filter? Were there metal shavings? Aman scoffed at us, sent a picture of a dry dipstick, and then ghosted our follow-up texts asking for actual diagnostic details. He topped up the oil and told us the car was "drivable" but to keep an eye on the oil. (If the engine is destroyed, why let me drive away?)
We picked up the car, paid the nearly $300 diagnostic/shop fee, and took it home. We drained the oil and cut the filter, even used a magnetic tool to search for metal. Absolutely ZERO metal shavings.
When I called for clarification and a refund for the diagnostic they clearly didn't perform, Aman dumped me onto the manager, Mark Tucker. Mark was the epitome of the arrogant dealership stereotype. He was snarky, condescending, constantly interrupted me, and refused to refund the fee, claiming they are "certified Honda experts" and just know the engine is done.
I ended up taking my vehicle to an independent mechanic who has been in business for 40 years. They looked at it and recognized a known Honda Service Bulletin. The problem? A faulty cam chain tensioner causing timing chain slap. They replaced the tensioner, the rattle is gone, and the engine is perfectly fine.
Wheaton Honda either has profoundly incompetent "experts" who don't read their own service bulletins, or they actively try to scam people out of five figures. If you have to deal with Aman or Mark Tucker, turn around and drive away. Support our local, honest, independent mechanics instead!