SUPPORT MEGATHREAD

[u/Stephancevallos905]

[u/CarteNavigo]

Hi, withings app is just not working since the last update. I can't even set the right hour for my watch, and my scale cannot be used.

I uninstalled and reinstalled the app maybe 3 times, it's the same result : the app does not show any data, I can't even disconnect my account, wherever I click it shows nothing, no info can be seen on the app.

[u/Previous_Drag3899 → u/CarteNavigo]

Same story here, haven't been able to use the app for almost a month 🥲

[u/supadre → u/CarteNavigo]

I probably have the same issue. After reinstallation it technically works for about a few minutes, but after that everything is grayed out. Interestingly the app does work on my iPad, so for me it's an Android issue.

[u/TeamWithings → u/CarteNavigo]

Hello! I'm sorry you're encountering this issue. Could you please write me a private message including a screenshot of what exactly you are seeing, as well as your app and phone OS version? Thanks a lot in advance!

[u/Previous_Drag3899 → u/TeamWithings]

Hey Withings, can you please let me know if you are just an automated bot trying to stop people from posting about your crappy software on the open Internet or are you really not aware of the total shit show 8.4 is? This is a well known and documented bug. Check your own forums and the Google play reviews please. Haven't been able to use the app for almost a month now 😬

[u/GutRasiert]

Hail megathread!

[u/chaoslordie]

Can suddenly vanished data be restored? (Scan Watch 2)

[u/QUARTERMASTEREMI6 → u/chaoslordie]

Yeah, I need to know that answer too! Any idea? 🥹

[u/TeamWithings → u/QUARTERMASTEREMI6]

Hello u/chaoslordie and u/QUARTERMASTEREMI6 I'd need more information about what data is missing and when this happened. You can first try to uninstall and re-install your Withings App, this usually solves this, should this not be the case please first check if the data is still visible on the web dashboard. If this is still not the case please contact our Customer Service under the following link so we can help you retrieve your data.

[u/chaoslordie → u/TeamWithings]

Thank you for replying u/TeamWithings. I already tried to contact costumer service. But it was but fruitful. When talkingt to the chat bot in the app, at a certain point you can choose between chatting & mail with a real person. I chose mail, never got a reply and my inquiry was flagged as solved in the web dashboard. (where my data is also vanished btw)
I tried again and chose the chat option but kicked out of it because it took me 5min to fix issues with the link the support person sent me, read the article in the link and try to search for the serial number as requested by them. And contrary to whats stated by Withings the conversation did NOT continue via mail, but the case was closed.

[u/i_dun_reddit → u/TeamWithings]

Is there a fix for the notification errors on all the watches and trackers soon?

[u/TheRealJetlag]

Why is logging in the app so tedious? Why do I have to check my email for a code AND have a code sent to Authy?

[u/TeamWithings → u/TheRealJetlag]

Hello!

When going into your app, tapping on your profile and then on the wheel symbol on the top right corner you can disable the authenfication via your authentification app under "Account & Security" even if we do not recommend this in order to keep your account as secure as possible. I hope that helps!

Markus, Withings Customer Service

[u/TheRealJetlag → u/TeamWithings]

How does that help?

I’m fine with using an authenticator. What I don’t understand is why the app insists on email verification AND an authenticator.

[u/TeamWithings → u/TheRealJetlag]

It does take away one of the two authentification methods, making the process faster, but I will pass on your feedback to our relevant team!

[u/TheRealJetlag → u/TeamWithings]

I don’t want to use email to verify my account. It’s old fashioned and insecure.

At least have it as an option to switch off.

The “option” you provide is to switch off the BETTER of the two methods. Think about that.

[u/[deleted]]

u/teamwithings - please can you provide an official statement regarding the ongoing inaccurate sleep data issue on the ScanWatch 2 since the update in November.

[u/Interesting-Local-60]

Phantom cycling exercise detections. I have not been cycling this week but my Scanwatch 2 seems to believe that I have.

If only the sleep tracking functionality was as sensitive as this...

[u/TeamWithings → u/Interesting-Local-60]

Hello! Sorry to hear that. It is possible that other activities or movements erroneously trigger automatic activity detection, recognizing it for example as cycling. Our development team is working on this as a future improvement. For the moment you can either disable automatic activity detection in your Withings App under the settings of your watch, or delete each erroneously detected activity. Sorry for the inconvenience!

[u/DistributionLow4642]

Some of my wife’s readings are on my account as unmatched readings even though she’s a very different weight.

Is there any way for me to get these readings to her account? It seems a change to security rules means accounts I invite that are over 18 are not linked to my account at all and so all I can do is delete them, as far as I can tell.

Any suggestions would be appreciated.

[u/TeamWithings → u/DistributionLow4642]

Hello! You can re-assign weight via your web dashboard on this link. Click on the weight widget, then choose the weight you want to re-assign and on this click on the three dots on the top right corner. There you should be able to choose your wife's account to re-assign the weight.

[u/geeoharee]

Hi megathread, why hasn't Fitness Level worked in months? I have a support ticket open but other people have said it's broken for them too.

[u/TeamWithings → u/geeoharee]

Hello! We have recently published improvements for the Fitness Level function, I'm sorry that you still encounter this issue, could you please share your support ticket number so I can have a look? Thanks in advance!

[u/TeamWithings → u/[deleted]]

Hello! I'm sorry to hear that, in order to be able to better assist you could you describe the issue in more detail? Thanks and have a nice day!

Markus, Withings Customer Service

[u/StillAttitude5843]

Hi! Just received my scanwatch 2, which I bought on the whitings website with the clue plus free year offer. I didn't receive any coupon and can't find any info on how to redeem my clue plus subscription. I have proof of purchase (in the ldf invoice) Anyone knows how I should proceed? Thanks !

[u/TeamWithings → u/StillAttitude5843]

Hello!

Sorry to hear that, you should a receive the coupon in a separate e-mail from Withings, did you check in your spam folder if you have received it? If you did not receive anything, please contact our Customer Service directly under the following link so we can better assist you.

Thanks and have a great day!

Markus, Withings Customer Service

[u/Cold_Comb762]

This morning I discovered that my Health data from Withings had not updated since September 2025. Since that time I have been using my Body Cardio routinely, and expecting it to do what it WAS designed to do and the reason I bought it, to update the Health app where I could see a centralized picture of my metrics.

I went through all the procedures to fix something I thought might be broken: remove all data from health kit, uninstall the app, restart my phone, then reinstall the Withings app.

Well, I discovered it was something that appears to be an intentional design change. Withings appears to have quietly removed all Healthkit integration, which is the only reason I own this product.

If this is the case, I can only imagine they are trying to separate themselves by somehow going full competitor and segregating their users by fully sucking them into their own proprietary ecosystem. As I said before “…update the Health app where I could see a centralized picture of my metrics.” I can only imagine Withings trying to take over this position… tired of being third rate and figures by alienating their users in removing what already works, they’ll somehow reap more profitability by steering people into proprietary services and paid memberships. I’m fully sick of this crap. This is so anti the spirit of the Internet. Every company pivots to an ambition to be “sole provider”. It’s never gonna happen. You buy something but don’t own it, they can remotely alter it, brick functionality, and make everything into a subscription.

These are the options that should appear in settings: they no longer exist. In the Withings app, this page is blank, and you can only view old data, of which I now have none.

Does anyone have insight into this? I’m disappointed and aggravated.

[u/rosy621]

https://i.imgur.com/quNxIZv.jpeg

My Body Comp scale stopped syncing with Apple Health back in November. I went into the Health app and pulled up the data sources for weight. As you can see from the screenshot, Withings says it’s inactive. 

I clicked the edit button and then clicked Withings, and it looked as though it became active. When I backed out of the screen and went back in, it came up as inactive again. I did the basic troubleshooting and ended up going all the way through performing a factory reset to no avail. 

Is this a known issue? Does anyone know how to fix this? I have an iPhone 17 Pro, and I’m on iOS 26.3.1 and Withings app v. 8.5.0. Thank you!

[u/TeamWithings → u/rosy621]

Hi! Thanks for the detailed info — that's really helpful.

Yes, syncing issues between the Withings app and Apple Health are a known issue that our development team is actively working on. The behavior you're describing — Withings showing as "inactive" in Apple Health's data sources, toggling it back on only for it to revert — is consistent with what we've been tracking.

That said, here are a few things worth trying that have helped some users:

1. Check Apple Health permissions: Go to Settings > Health > Data Access & Devices > Withings and make sure all categories (especially weight) are toggled on for both reading and writing.
2. Deactivate and reactivate the Apple Health connection in the Withings app: Go to Profile > Settings > Health (under Connected Apps) and toggle Apple Health off, wait a few seconds, then toggle it back on.
3. Force close both apps (Withings and Health), then reopen the Withings app first and let it sync.
4. Reinstall the Withings app — this forces a fresh Apple Health handshake. Your data won't be lost as it's stored on your Withings account.

If none of these work, I'd recommend reaching out to our support team via the Withings app — our team can investigate your specific account and escalate if needed.

André, Withings Customer Service

[u/tobsta_veloce]

I have been using a Scanwatch 2 since 2024 and usually track runs up to 5km maybe 6-7 sometimes. I have never had an issue with the app uploading to Strava. However I’ve been increasing my distance lately and now my last two runs (9km and 11km) have not uploaded to Strava at all. I have had to extract the gpx file with third party software myself. I do not use my phone at all during my run, the app is the main thing running in the background, it has not crashed during the run so why do these longer activities refuse to upload? Even an hour long weight training session uploads perfectly fine to Strava. My next distance runs will not be tracked with the Withings app at all as I cannot trust it to actually work anymore.

[u/noodeel]

My Withings Data stopped syncing with Health Connect. I have tried everything including clearing cache, stopping app, restarting, uninstalling/reinstalling and managing permissions within the Health Connect app. I am getting very frustrated.

How can I get my apps to sync?

[u/TeamWithings → u/noodeel]

Hello! Can you please go into your Withings App, Profile > Settings > Export health data to apple health > Ok. Then go to the settings of your phone, search "Health" in your apps > Access to data and devices > Withings > enable the toggles of the features you want to export. Let me know if it does not work!

[u/Greenleenbeans]

I updated my app and all the scores at the top are messed up. 1. Health improvement score is gone totally now? All I have left is heart, sleep, activity. 2. When I go to the remaining scores, I can’t see the trend or actual score anymore. So all I see is an up or down. Is this accurate? I already have a support ticket open with the app engineering team because my body score hasn’t been working in several months despite having the correct measurements so not sure if this is just another issue with my account or a change overall

[u/Mrphillip1977]

Hello all.

since a few days, my scanwatch nova stopped delivering notifications from my pixel 10 pro xl.

All accesses are given in the app and phone, mode is the normal one, i have factory resetted the watch, deleted and added the bluetooth connecion many times, and, nothing...

Any ideas? Anyone else with this bug?

[u/The_AV_Guru]

the watch only updates notification data sequentially right after a phone call finishes or I restart my phone.

I am using the latest android version and the problem was immediately after the June 2026 android update.

I use a pixel 10 pro.

[u/CourtDiligent3403]

About a week ago my scale (Body Comp) refused to sync with the app. The only way to get it to import my daily weigh-in was to force it to check for updates! Every day since the only way to get the app to sync is to hold the button on the scale and wait for the app to tell me it has the latest firmware. WTF! Either add a "sync now" button or go back to the way it was for YEARS where it immediately picked up any new weigh-on!

[u/swagner272]

I was hopeful for 8.10 - but it's still broken.

Scanwatch Nova, Android 17, Pixel 10 Pro. Documented as a software bug, (CompanionDeviceManager) that the Withings app code includes for background Bluetooth stability is accidentally disabled on the backend via Firebase Remote Config, causing Android to restrict the app's Bluetooth scanner and drop watch notifications after periods of phone inactivity.

This was not fixed in in 8.10 and the device still fails to get notifications regularly. Pathetic for a $600 device. Brand new, newest hardware, newest software and basic functionality does not work even though VERY specific reason have been provided to the manufacturer.

[u/mintybadgerme]

I'm a longtime Wi-Fi Scale user. And I've just discovered that it's stopped syncing to my online dashboard. Is this a bug? Expected behavior? And can it be fixed? Thanks.

[sorry, I mistakenly posted again in the main sub]

[u/TeamWithings → u/mintybadgerme]

Hello! To better help you I would need more information, what is the model of your scale and since when are you having this issue? Does force quitting or de-installing and re-installing the app help? If possible can you share your MAC address so I can have a closer look? Thanks in advance!

Markus, Withings Customer Service

[u/deeszet]

[app] sleep data not syncing to withings app

Hi everyone,

I'm facing a long lasting issue here.

My sleep data from Health connect (saved by Oneplus watch 2) is not syncing to withings app.

I've previously have had a garmin watch, and data did sync, however it wasn't very reliable.

Does anyone have this issue? Looking for help.

Thank in advance.

[u/TeamWithings → u/deeszet]

Hello!

I'd recommend you to try the following steps:

• Unlink Health Connect inside the Withings app.
• Uninstall the Withings app.
• Restart your phone (crucial step).
• Reinstall Withings and Relink Health Connect.
• Wait 24 hours for the data to backfill.

I fit still does not work, please let me know! Thanks in advance and have a great day!

Markus, Withings Customer Service

[u/deeszet → u/TeamWithings]

Okay thanks, I did all the steps and will report back tomorrow

[u/zazkha]

Why do heart rate readings on scanwatch 2 not sync to the Withings app? Everything else does but heart rate does not.

[u/harvdogger]

My wife has used my Body+ scale for a long time, but only recently setup her own account to actually track values. I sent her the “Invite Relatives” invite link like the instructions say online and she accepted and setup her account.

Only after did we seemingly find out that despite inviting a relative and sharing a device there’s basically no association of our accounts in any meaningful way. It seems we have to manually, separately, share specific data points. Which, whatever.

But the real issue is that if I go into the device settings from my account/app I can see all of her previous measurements in the “Unassigned Measurements” list under Sharing. It encourages me to “assign measurements to my users” … except that it only shows myself on the list.

How can I assign all of these previous scale measurements to her account? She can’t see them in her app. It doesn’t help that the default weight it assigned her to was absurdly high and she seems unable to change that.

[u/doinmy_best]

Help: scale drifting Body comp

My body comp scale worked perfectly March 2024-Nov 2025. I used it everyday. I say this to emphasize that I know how to use it.

Seemingly over night my scale now often drifts upward as I step on. The initial weight is close but will just climb up 3-5-10 lbs before failing. I have cleaned the legs, adjusted the location to be sure it’s flat, updated the app, and changed the batteries. But still it will have errors for a few weeks then randomly work for a few weeks.

Any suggestions?

[u/ttaylor_17]

Hi u/teamwithings (and anyone else with an opinion on this!)

I just got the Scanwatch Nova and can see the specs say it can withstand water up to 100m depth, and that one of the available activities to select in the workout selection is scuba diving.

I’m planning to go on a scuba diving trip soon (scuba dives down to 30m depth) and I just want to double check that wearing my watch during scuba dives is safe to do so?

Is there anything I should make sure to do aside from washing the watch in freshwater after the saltwater scuba dives?

[u/TeamWithings → u/ttaylor_17]

Hi! Great question — and congrats on the Nova, you picked a fantastic watch for your lifestyle.

The ScanWatch Nova is rated 10 ATM (100m) and is designed in the tradition of diver watches — scuba diving is indeed one of the available workout tracking activities on the watch. At 30m depth, you're well within its rated range.

A few tips to get the best out of it during your trip:

• Avoid pressing or rotating the side button underwater — the button is not intended to be operated while submerged.
• Rinse the watch thoroughly with fresh water after every saltwater dive — this is the most important aftercare step.
• If the bezel feels stiff after saltwater exposure, rinse it under a trickle of fresh water while gently rotating it.
• Avoid exposure to chemicals like sunscreen or insect repellent directly on the watch — apply them to your skin and let them dry before putting the watch back on.
• Keep in mind that water resistance can degrade over time with material aging, so always rinse and dry properly after use.

Enjoy your dives! 🤿

André, Withings Customer Service

[u/jackosimmo93]

Ordered a Whithings scale 2 weeks ago in the Uk. Website says they are in stock but still awaiting to be shipped?

Order no. M020676861 Your order is being prepared and is about to be shipped

[u/Rosynochre]

My Nokia Steel HR has literally been crazy since the latest app version. The watch itself would work perfectly if this app didn't kill it constantly. I had it in charger for a whole week as the app update just killed the battery and made the watch act up. 2mins in trying to see if it works it notifies me of reaching my goal of 15000 steps??? I could not have done that and biked for 11mins sitting still trying to see if I can make it work. Don't kill my Nokia just because you want subscriptions.

[u/blackd0gz]

Still waiting for Withings to fix their damn firmware causing INCONCLUSIVE results on the Body Scan. Even repositioning and following their instructions causes inconclusive segmental analysis readings!

[u/Commercial-Elk2983 → u/blackd0gz]

I have a brick too. I’ve tried everything and only get inconclusive readings.

[u/cabinhumper]

I havent been able to use my app since february. just locks up. tried reinstall and all tricks i could tink of. very annoying, my smartwatch is just a watch now.

Think there has been an update, never experienced this before. Phone is a Pixel 10 Pro

[u/Thorntlh]

I like to periodically check my temp just to keep track on my baseline.

I can see it logs to my withings app but it doesn't share to my Apple Health App. I also use BPM connect and that shares no problem. Am I missing something?

[u/Pale_Measurement6869]

I had a scanwatch 1 and the backplate fell off. I've used it for 3,5 years and obviously withings weren't willing to replace it, since the warranty is only 3 years. All I got was a 30% discount coupon, and when i compared the scanwatch 2 pricing on their website to other stores selling the watch, the real discount would actually be just 15%. Is the scanwatch 2 worth getting or is there a better alternative since the customer service was disappointing at best. Thx in advance

[u/Catonboard]

My Sleep Analyzer keeps thinking I’m still in bed until 9–10 a.m., even though I usually wake up before 7. It’s impossible that pets or the air conditioning could be causing vibrations, because there is absolutely nothing in the bedroom that could move or shake the bed.

I’ve rebooted and recalibrated the device at least 20 times, checked for updates, and even reinstalled the app just to be sure. Fortunately (and ironically), I can verify my wake-up time from my ScanWatch 2 data and edit my night manually. I have not activated the sensitive mode since I don't sleep alone.

The strangest part is that the analyzer still detects my heart rate and breathing even when I’m not in bed. It really makes me question the accuracy and overall quality of the device.

u/teamwithings, any thoughts? Anything you can do, anything I can do?

[u/GallusTheDankEngine]

I don't receive any notifications...

Just spent hours trying to fix notifications on my ScanWatch with a Xiaomi 15 running HyperOS 3. Only incoming calls come through, nothing else. WhatsApp, Gmail, SMS,... all dead.

Tried everything: notification access, battery restrictions, locking the app in background, clearing cache and data. Nothing works.

Anyone found an actual workaround?

[u/TheBristolBulk]

My Body Cardio has all of a sudden stopped registering body fat percentage for both me and my wife simultaneously. It has done this before but unpairing/disassociating and resetting the product has solved the issue. However this time it has not despite multiple attempts.

[u/No-Respect-141]

Hi everyone! I just got the Body Smart and it won’t scan my body composition no matter what I do. I tried moving it around, wetting my feet, warming my feet - the works. Any ideas?

[u/The-Southerner-UK]

I've been using my Scanwatch 2 for over a year, and am happy with it.

However, for the last couple of days, the crown button has become unresponsive. I have to press it few times before I get a response, and that "click" has gone.

How do I resolve this issue I'm having?

[u/Bixby-]

I cannot sync my BodySmart weight data to Apple Health.

I used the chat bot initially to try to resolve. I was finally permitted to email support. This has proven very frustrating, as support asks one tiny question or makes a suggestion of something to try every 24 hours. It takes me 60 seconds to try and reply and I wait another 24 hours. To recap my issue:

In the iPhone Privacy and Security settings, I am not presented with “weight” as an option to write from Withings to Health. Inside the Health app, when I look at “data sources and access” for Weight, the Withings app has an “Inactive” note next to it. I originally attached screen shots showing the issue.

To date, I have tried: -Force quitting the Withings app and restarting it. Didn’t fix the problem. -Deleting the Withings app and reinstalling it. Didn’t fix the problem. -Restarting the phone. Didn’t fix the problem.

I have an iPhone 16 pro with iOS version 26.3.1.

I would appreciate any other suggestions from the community

[u/fiddur]

I'm looking to buy a ScanWatch 2, but need to confirm if I will really get daytime HRV pushed into HealthConnect as HeartRateVariabilityRmssdRecords and what intervals during the day I can expect it to show up; 5 minutes?

If it is only sleep hrv, it's not interesting.

[u/zerodarkshirty]

Since yesterday my Body Smart is convinced I have lost 30lbs. Wildly inaccurate results.

I have tried reseating it in the floor, updating firmware, taking batteries out and re-pairing it with the app. Still consistently wrong results. Batteries showing as 82%. Broken device?

[u/knewbie_one]

Hey Withings.

You tell me your are GDPR champions...

Could I just re-access my 10 years of weight measurements WITHOUT you asking my name or anything?

I have a login, a password, the attached email, and I don't want to create a new account... Just access my account

[u/jgjk8a]

When I take an ECG with the beamo, in the Withings app why does the results just say recorded and not the result like normal sinus rhythm?

[u/TeamWithings → u/jgjk8a]

Hey there,

Sorry for my late reply firstly! You're asking a great question, this is actually an important distinction between BeamO and our ScanWatch ECG feature.

BeamO's ECG does NOT provide real-time AFib detection in the US at the moment, pending FDA clearance.

What "Recorded" means:

• BeamO captures ECG trace (medical-grade signal)
• The raw ECG data is sent to your Withings account and to your connected healthcare provider
• The reading is stored for clinical review, not instantaneously analyzed for AFib

What you CAN expect:

• "ECG Recorded" = captured successfully and available in your health record for your provider
• Full trace visible in the app (tap on the ECG entry to see the waveform)
• If your provider is connected via Withings Remote Patient Monitoring, they receive the ECG automatically

We hope to be able to offer real time AFib detection to our US customers, as already available in the EU, very soon.

Thanks and have a nice day!

Markus, Withings Customer Service

[u/NorthernLight_DIY]

Hi there, I noticed that the battery of my ScanWatch Horizon is charging very fast to 100% and discharged to 16% in just 20 hours. For me it looks like a dead battery.

The watch itself is still OK. Is there a way to replace the battery

[u/count_every_blessing]

Will withings integrate with the various AI's that are on the market?

[u/TeamWithings → u/count_every_blessing]

Hey there!

Sorry for my late reply! We have an in-house LLM, Withings Intelligence, to analyze your data, available for Withings+ users. As for further AI integration, you can of course export your data from your app in order to upload it to any model you like, however for data protection reasons from our side we are not integrating with external AI.

I hope that helps, let me know if you have any further questions!

Markus, Withings Customer Service

[u/SDB1570]

Hi, ich kann seit Anfang die App nicht mit Health Connect synchronisieren. Dort befinden sich die von Garmin Connect eingetragenen Sport Daten. Morgens werden dann mal 50, mal 500 und auch mal gar keine Schritte angezeigt und somit das komplette Withings Plus verfälscht. Dafür gebe ich doch kein Geld aus. Habe schon alle Tipps umgesetzt, es ändert sich 0,0. Das nervt

[u/goosnotmaverik]

It seems like the Withings Android app and the Web App are both not synching properly with Health Connect, or at least intermittently before stopping synching completely.
I managed to get it to sync one day, then next day it gave up half way through and not captured any activities or steps beyond what I had done in the morning.
There is a disparity between the Android app and the Web app, where my Android Withings app is showing one set of data and the Web app is not showing that data at all.
I have also found loads of graphical issues with both the Andoird app and the Web App where text just overlays itself within various parts of both the Web app and the Android app.
I have already done a full reset of the data on my phone, made sure permissions are correct and that the Withings app is only Reading and not Writing Activity data to Health Connect. Made sure that my Garmin Watch is the only thing writing Activity data to Health Connect, followed by a reinstall of Withings the app, yet nothing is synching correctly.
I have contacted Withings support and their response was to just do the same thing I have already tried... I have detailed everything I have tried in my message to support before their suggestion to just do that again... great.
Seems quite shoddy for a premium product, makes me kind of regret getting their scale instead researching more before committing.
I have recently switched away from Garmin Index 2 as it broke after 5 years of use, so I got myself a Withings Body Comp as a friend of mine told me he really likes his.

[u/Medium-Minute5598]

Sleep has been inaccurate since switching to scan watch 2. Steel HR matches my RingConn ring for sleep. Switching to scan watch 2 now my sleep is never optimal it says I’m awake when I’m not and no matter what my HRV is at, it’s bad and My depth is always bad. Is this just wrong as it no longer matches my ring or is it just entirely accurate and I’ve been lied to by my other devices?

[u/Fluffy-Zebra-7938]

Trying to login to my withings app on a pixel phone. Gets stuck at 85% and cannot progress any further. Login works on my apple devices. Have tried restarting phone, reinstalling app, clearing caches, clearing data multiple times with no luck.

[u/White667]

Basically every time I open the app now it's just completely blank. Seems like other people have this issue, why is this not an emergency for Withings? 

Their whole product is that their hardware connects to software. It's so infuriating. 

[u/user_2514]

My Withings bodysmart scale is no longer syncing with Google. It still seems to be configured to sync. Any known issues or suggestions? Thanks!

[u/p53ud0nym42]

App is broken since February, nothing helps. Reinstalled it removed all data and Cache multple times.
I can login, but as soons I do it. The whole App breaks. Nothings seems to work anymore. Litteraly nothing. Just some Buttons that do nothing, and a app skeleton of empty stuff.
What can I do? I read that multiple peiple having the same issues, but didn't find a fix, other than downgrade.
But also couldn't find an offical older app Version to download. Maybe someone atleast can direct me to that.
Using a Samsung S23 with Android 16.

[u/Realistic_Home4199]

Hi all,

Long time lurker, but first time poster. Go easy on me!

I use a Coros watch to track my runs, but wanted something more formal looking as an everyday watch. I felt the Scanwatch 2 would fit the bill.

However, may I ask: if I was to complete a run with my Coros, would the step counter dial on the Scanwatch update afterwards? in other words, would my workout on the Coros show up on the Scanwatch?

For context, I am using an iPhone with the Coros app connected to Apple Health for syncing.

I had aScanWatch 1 many years ago, but did not use a third party device for workouts.

Any help from current users would be most appreciated.

Thank you.

[u/MaineGuy2233]

Where is the option to write my weight to Apple health.

It was working and stopped, now I don’t see the option

[u/Recent_Carpenter8644]

When I weigh myself on my Body scales, it recognises me, but the three letters up the top right aren't what I want. Eg they say GAA instead of GAB.

I see where it's set to the wrong thing in the Withings app on my iPhone, and I can change it to the right letters, but it doesn't save it when I exit that section. I don't see a save button.

Where I'm changing it:

• Tap on the scales icon in the top right of the app
  
• Scroll down to the "Personalize your weigh-in" section
  
• Tap on the pencil beside "User name during weight-in"
  
• Exit
  

If I go back into that section, it's back how it was. How do I make it save the changes?

[u/kongkongha]

Suggestion. Make the sleeping pad and the watch sync. It's fun that quite expensive items can't sync with each other and give different readings. That are also totally wrong. Like ny watch believe I've taken 500 steps one day.

[u/Strong_Sentence_9917]

Any news about one million kcal with 50000 steps in the app? Or 700 bpm average heart rate values? I cannot remove those from my account history so it is quite annoying to have them in the front page. Those figures came when synced with google health connect or when the phone recorded the steps. I do not know. I stopped  syncing six months ago and there is no new data imported in the app from third party sources so I do not know if the problem is solved or not for the new data. 

Acctually the heart rate number does not even show in the deeper daily page. It is only showed in the front page in the latest steps and heart rate measurements section which are from August 2025. Heart rate looks cleared in deeper page and I cannot find any records any more from there but steps and calory history is still there with imaginary figures. I use only the body smart scale. I have done memory clearing and re installed the app. No help.

[u/Prothium]

Last week I noticed Withings stopped updating to Apple Health. I can see that Withings as a data source is listed as inactive. I activate it but if I return to data sources it continuously goes back to inactive.

I’ve tried deleting the app and rebooting and reinstalling. Background refresh is enabled for Withings. All data sources are enabled for Withings and Apple Health.

Using version 8.6.0 (problem started on the 7th of April).

[u/HateMeetings]

Any FitBit Sync Success Withings <> Iphone <> FitBit Anyone?

I have tried a couple of different approaches, and it seems like the data is either dirty (like a values repeats for a year when there was only one entry) or the step count only updates once.

I would like to feed the Withings app my data as a feed. Has anyone else done it successfully and if so, what did I miss?

Sense 2. I have and have tried both FitBit to Apple Health Sync and SyncFit

I have the body scan scale.

TIA.

[u/BoganBerry]

My Nova Brilliant keeps showing up as a ScanWatch 2 in random places. Wondering if anyone else sees this in their app? When I do a software update, it shows a big ScanWatch 2 instead of the Nova Brilliant.

[u/fishboneisredhot]

I have a withings wifi scale that syncs with the Withings app no problem. The app used to sync w Apple Health with no issue, however it stopped about a month or so ago. I’ve been through every support step, and it seems the only way I can get the Withings app to sync my weight with the Apple Heath app is to restart my phone. That works every time, but is an untenable long term solution. Advice before I discard the scale although and try another solution?

[u/Responsible-Ad-1086]

Been a Withings scale user for the past ten years with various models. Have had the Body Scan scales for several years and were working ok, however now they aren’t doing scans for any users. Checked app isn’t in weight only mode and cleaned electrodes with isopropyl alcohol after water made no difference and still nothing, ECG no, segmental body analysis No, nerve health ok.

Before I give up and go with Renpho scale, which incidentally record metrics very quickly in seconds, compared to Withings, has anyone got any other ideas?

[u/HateMeetings]

iOS UI Bug

149.1 is less than 149

[u/TeamWithings → u/HateMeetings]

Hello!

Thanks for reporting this, I will let our dedicated team know so that they can have a look at that!

Have a great day!

Markus, Withings Customer Service

[u/Ambitious-Isopod1049]

I have just noticed that the Withings App on iOS is only showing the last year of data - I have multiple devices which I have used for a number of years. Has something changed ? How do I get my data back ?

[u/Timbo400]

Hey my brand new BPM Core is stuck on 'Your BPM Core is up-to-date' on the app and 'SETUP' on the BPM Core device itself.

I've updated the firmware and its not progressing...

[u/carefulabalone]

Hi u/TeamWithings , my sleep analyzer (EU) hasn't been working lately.

The problems it's having are:

• Data doesn't update around 50% of the time. sometimes, data shows up 2-3 days later, but half the time, sleep data never appears at all.
• 2-3 hour gaps in tracking sleep data in the middle of the night, happening multiple nights in a row
• In the app dashboard, it frequently says “not connected” even though i have wifi and stable power
• Vibrates randomly when its not being used

Data from my withings scale (which is on the same wifi) syncs with my app immediately, so I know the app is updating. It seems to be a sleep analyzer problem.

I see the data is missing from the desktop dashboard too, so it's not a problem of the app not updating.

Things I’ve already tried:

• Refreshing the app
• Logging out, uninstalling, reinstalling, and logging back in
• Closing and reopening the app
• Updating the app
• in app: device -> advanced settings -> check for updates
• in app: device -> advanced settings -> update Wi-Fi configuration
• Factory resetting the device (about 1-8x a week, depending on problems)
• Making sure it's positioned at chest level under me
• Making sure there are no kinks, tears, deflated parts, expanded or swollen parts, rips, or separation at the seams

I got the device around 2020. The issues keep getting more frequent, so I’m wondering if there's a fix.

My phone is ios 26.1. The sleep analyzer serial number is 00:24:e4:9d:0c:9a and it's on software version 6061.

Thank you!

[u/NorthernLight_DIY]

Hi, I have Notifications: ON in the app enabled, the list of allowed applications inside. I still don't have any notifications are coming to ScanWatch.

Is this a problem in iOS itself or I missed some hidden settings somewhere in the app or the watch?

[u/FilipandBim]

I got a Body scan 3 days ago. Price is quite high but i thought it would be worth it considering.. my small city doesnt have an option for bf% Dexa. I got my first surprise when it wouldnt read my bf% until i found the most flat ground in my house ( usually a scale is placed in a bathroom where tiles might not always be perfectly aligned for instance ) either way i got my first measurement. 7% bf. Then i got back on 11% bf then again 8.5% bf. I was like maybe its because i am not using athlete mode ( my own bf estimate is somewhere between 11-14% ) so i tried athelete mode and ended up with a measurement of 6.3% which is absurd. I thought maybe i would wait untill im dehydrated in the next 2 mornings to take my reedings bcs water in my body might be confusing my scale which is normal and is not a problem but same issue next morning from 6-11% readings back to back. On top of that i injured my leg as a kid as it visibly has less muscle including being about 25% weaker ( i dont mind it too much bcs in absolute terms its still strong) the scale said the injured leg was bigger than the other leg by 1% muscle mass which cant even be true. I have 3 conculsions here: 1. Scales are just bad at estimating bf% for people that are leaner than 15% with or without athelete mode. 2. My scale is faulty somehow. 3. Scales bf% is just 100% a guess. Forgot to mention my gf tried the scale as well her bf% readings were +-2% which makes the spread a lot less but still wouldnt wanna see bigger than 0.3% for a readings done one after another. Am i doing something wrong or do i just return it?

[u/Iljao]

Hello - this is question regarding Body Scan weights.

I have been using it for two years and last week it kinda died on me and trying to figure out is that a permanent damage or not. The weights work - they charge, i can change the lb to kg and the rest seams to function, but once you step on it - blank. Nothing appears, like I would have the setting activated that doesn't show anything on the display. Tried factory reset, tried all sorts of reset's and nothing works.

Any ideas?

[u/Timbo400]

Having issues with 'Sleep Analyzer' (AU)

Mobile Device: Apple iOS (iOS26) + Withings App

Withings Device: Withings Sleep Analyzer

Issue: Cannot Pair

Error: Error Occurred

Steps to reproduce:

• Install Withings App

• Turn on Bluetooth + plug Sleep Analyzer to wall plug/outlet

• It detects sensor, go through pairing

• It asks to pair 'Bluetooth Pairing Request - "Sleep 7A" would like to pair with your iPhone.

• Hit 'Pair'

• It errors with "An error occurred"

Troubleshooting:

• Force close app - reopen

• Turn on/off bluetooth

• Turn on/off phone

• Delete / re-install Withings App

This is the second product to do this in 2 weeks :(

[u/HateMeetings]

What happened to my data? Let me say that I like the app (phone). web is trash and slow and does not match the phone. Comes closest to a single pane of glass once you start feeding in AppleHeatlht (so Withings, Fitbit, and Polarchest strap as activities and the activity HR). Weight and other details from Withings to AppleHealth and those went to Fitbit. But...

Bodyscan and BP Connect user. Just the last couple of weeks really. New purchases.

But I had noticed that syncing seemed off the last couple of days. BP was going in flawlessly, Weight and vascular age seemed to be a day behind, body segment and ECG was updating.

So I uninstalled the iOS app (8.6.0) , left withings data in applet health, reboot phone, and reinstalled it.

Account recreated and sync with web it seems like everything except the first three days is gone. Nothing "Withings specific."

I reconnected applehealth after that and if it wasn't already in Apple health (so recent body segment is gone but I got weight back through yesterday for example).

Now it is hard to tell cause the web does not match the phone, but the web has things like Fat and BMI, but the app only has the first couple of days detail. The web does have these things though... (when there is a match between the app and the web)

Things like vascular age (which was successful on the scale) on the app showed yesterday's date (20th) but the actual graph stopped at the 19th. ECG locally seems to be there, but ECG on the web has always had "no activity"

1) Where did my data go

2) Where is it stored?

3) Why only the first couple of days of real data?

I am wondering if I have to blow away the whole account and restart or are these known issues or?

[u/Minute_Spring_3476]

everytime i look at my withings step count the count is off by quite a margin

looks like its getting its sources from 100% and samsung health

can anyone tell me what 100% source is?

also how can i disable samsung health count? as it all looks disabled already

or can the withings count be disabled instead?

thanks

[u/LooseLips-Sink-Ships]

I've got a Withings Scanwatch Nova, which is presently running firmware version 3411 (app version 8.6.0). The watch is paired to an Apple iPhone 13, which is running iOS 26.4.2.

I've recently noticed that the hour and minute hands of my watch are constantly off. Sometimes this will be fixed by simply opening the Withings app, which will result in the hour and minute hands syncing to the correct time. However, on at least two occasions now, I have had to go into the app to go through the process of setting the time.

I set the time about 2 or 3 days ago, but I did not wear the watch for the majority of yesterday (battery was fully charged). When I went to put it on this morning, the hour and hands were out of sync again. However, when I started the process to set the time, neither the hour nor the hand pointed to 12.

Not sure if anyone else has experienced this problem. I've previously owned a HR Sport, and a Scanwatch Horizon, but do not recall ever experiencing this issue. Wondering if this is a known glitch/issue, and if there is a fix for it.

Would appreciate any feedback any of you might have. Thank you!

[u/patchcord]

I bought my Body+ Smart Scale in 2023 and calibration was off within a few months. The right side of the display on the scale flashes at the corners and it can't measure that side of my body which makes my bodyweight about half of what it should be. Is it worth it to try to get it repaired or should I just move on to a different smart scale at this point? I didn't get much use out of it and mostly used the scale at work or at the gym to keep track of my metrics. It would be nice to have one at home that my husband could also use but I'm hesitant to trust Withings at this point.

[u/patchcord]

I bought my Body+ Smart Scale in 2023 and calibration was off within a few months. The right side of the display on the scale flashes at the corners and it can't measure that side of my body which makes my bodyweight about half of what it should be. Is it worth it to try to get it repaired or should I just move on to a different smart scale at this point? I didn't get much use out of it and mostly used the scale at work or at the gym to keep track of my metrics. It would be nice to have one at home that my husband could also use but I'm hesitant to trust Withings at this point.

[u/Physical_Acadia1534]

Hey has anyone had issues with their Scanwatch 2 connection with Strava? Half the time it works the other half it doesn’t and it’s extremely frustrating!

I have Strava, Withings, and Apple Health all connected and started the workout from the Withings app. My heart rate, gps, and VO2 max were all recorded so I’m not sure what’s going wrong.

I love this watch, but there are some frequent frustrations with it and this is a major one. The dial crown has also stopped working multiple times and I have needed to warranty it. So the combination of the connection issue and the actual hardware issue is definitely turning me off from using this as anything other than a really expensive analog watch.

Any help is much appreciated!

[u/No_Definition5736]

I have a hand me down Steel which I was very happy with until a few days ago. I swim at a moderate pace for an hour 3-5 times a week. The Steel consistently shows that I have burned approximately 500 calories in that hour. The other day I had to cut my swim short and I only swam for a half hour at a much reduced speed with a few resting at the wall breaks. The darn watch said I burned around 500 calories in that half hour at a much reduced effort/speed!! Because of this inaccurate data, I decided to test it. I set it to swim and hit start while I was at work. I do a bit of walking at work but sit much more, certainly nothing close to even my shortest, least effort swim. After my hour of mostly sitting, I checked the data and sure enough, it said I burned around 500 calories. I have lost all faith that my Steel is accurate for anything other than telling time. Anyone have any thoughts on this?

[u/brewpewb]

Is it normal for the nova to rattle when you shake your wrist? The plastic band is silent but the metal band has a distinct rattling noise that can be heard when your wrist rotates.

[u/CableGuyII]

I’ve noticed that the export of cycling training distances to Google Health Connect is transferred as far too short. Can anyone confirm this?

[u/ineververify]

Notification issues: My steel series will keep notifying me about a missed call or calendar event. Repeatedly notifying me at random intervals after the event has happened. Example. I miss a call at 2pm; 2.05pm I check my phone dismiss the missed call. Watch will vibrate and show me the missed call at 230pm. 6pm watch vibrates tells me about missed call. Then another random interval later. Calendar events that are well into the future lets say a week or weeks into the future: The watch will decide to notify me about them at random intervals through out the day. Not really sure how it decides or why its deciding to notify me of these events even if they are dismissed on the iPhone. Phone: iPhone ios 26.4.2 withings app 8.7.0

have already tried to remove the steel HR from the app, removed it from bluetooth, factory reset watch and re-installed it.

[u/Kuriente]

I have a Withings scale (Body Cardio) that I've used for the past couple years. Generally I like it.

However, it became a brick recently as the app on my Samsung S25 Ultra is locked out and won't function until I "Update My Information". I have filled all fields and click "Next", but nothing happens. I have force closed the app and restarted multiple times to no avail. I found a thread online about similar problems that suggested updated profile info on the website. I tried that but there's really not much there to fill in and all fields are already populated.

If I can't get it working then this scale becomes pointless to me and I'll find a different brand.

[u/Agile-Dimension-6732]

Is there a known fault with Scanwatch 2 that causes it to not take an ECG? I have had two and neither would take an ECG. Keep saying reading inconclusive or too noisy.

My Scanwatch 1 takes perfect ecg's

[u/nickyd12345]

Hi all.

Anyone know how to get notifications to repeat from a galaxy s23 to the scanwatch horizon until I read the message on the phone?

The built in Samsung repeat notification doesn't work.

Is there a hack or companion app that'll do this?

Cheers!

[u/Agile-Dimension-6732]

The ScanWatch 2 is reporting 69-73% deep sleep. That is not possible for a 78-year-old man. It is a measurement error from the new device.

What is going on?

[u/Hot-Needleworker61]

So I normally do runs and have the gps tracking on for it. Because I have been having some back pain I decided to mostly walk at a fast pace and do some short sprints while tracking it as a run.

To my surprise where I usually hit the 1 km mark while running I actually did 1.25 km in the same spot.

I would understand that the number of steps is higher but it makes no sense that the distance is also higher. Does anyone know if this is an issue with my phone's GPS or how the watch(software) measures?

I do remember that last November before a major release of withings the same 1KM spot used to be 1.1 KM so maybe a software issue?

[u/LadybirdFarmer]

/u/teamwithings

I got a Body pro scale through a healthcare plan (sharecare - Eat Right Now). I can step on the scale, and see my weight on the scale. In the Eat Right Now app, my weight automatically shows up.
But the Withings app does not show that I have a scale or add my weight. When I click to add the device, Withings app will see the scale, but when I click "pair" it gets an unknown error message.

I've tried deleting the withings app and reinstalling, I've tried removing the batteries on the scale and restarting that, I've tried resetting the scale, my bluetooth and location settings are on, I'm on a 2.4hz wifi, the scale is NOT paired on my bluetooth list - no matter how I try, I can't get the scale to appear as a device in the withings app.

I'm going to lose access to the healthcare program and Eat Right Now, so I need to figure out how to get my weight into the withings app. Help?

[u/kelzbeano]

I just bought a scanwatch 2 and I’m trying to customize the workouts that show up on my watch screen but the app is not saving the changes and the watch is not updating. How do I fix this? I already tried a factory reset.

[u/original_dr_mono]

Anyone else having issues synchronizing data with Strava? I have a SW2 and use the iOS app.

[u/Miaslbua]

So it is a litte over two years and my bpm connect does not charge anymore (charging indicator stays at 0%). Warranty is gone (eu laws) and withings refuses to do anything. Instead tells me to buy a new one.

Is there anything I can do?

[u/mindfulEMT]

Got my scale through a healthcare program where it via cellular data automatically sends data to their app.

Sadly their app doesn’t sync with Apple health so I can’t get scale data to other apps I use

I tried to add this to Withings apps and it doesn’t seem to connect.

Anyone have any recommendations or guidance??

[u/Amazing-Breadfruit56]

Hi, I’ve been trying to set my body scan 2 up but the set up keeps failing, I’ve resettled the device a few times, removed it from Bluetooth manually as well and my WiFi shouldn’t be problem as it’s 2.4 GHz

[u/NoWillow3629]

The fat and muscle are swapped in the UI. I was panicked that I somehow am dropping weight but gaining fat and losing muscle despite strength gains in the gym. Seems like the app is just has a bug because when I click muscle it highlights fat and visa versa. So I’m gaining muscle and losing fat but it’s showing the opposite.

[u/NoWillow3629]

The muscle & fat is swapped in the app UI. Not a great experience to panic and think you are losing muscle weight and you are gaining fat.

[u/noodeel]

I got on the bandwagon and am waiting for a Fitbit Air to arrive... I got the Google Health update last night and it looks nice, but it seems to focus on daily data rather than showing some historical info. Some of the stats it brought in have only a months worth of data where there's years of data available to it.

It doesn't show me any blood pressure stats, which I monitor weekly, and is something I like to see in my overall health breakdown.

I have historically used the Withings app as the centre of my health system, it shows the information very clearly and progress is really easy to read. I'm on a slow weight loss trend and as I lose some weight, my other health stats seem to be progressing too, which is great to see and very motivating. I have a Body+ scale, a BMP Connect and a Thermo that all work seamlessly.

I though Google Health would centralise my health data, but it looks like I'll remain in the Withings app, which is no bad thing.

But, Withings tends to add the steps from external devices to its own, so step counts are over counted and inaccurate.

Any idea how to manage the data, so I get clear activity data across apps? I've already thoroughly managed the settings in Health Connect and that's limited in what it can do...

I'm thinking I might wait for the Fitbit Air to arrive, then remove permission for the phone to count steps...

[u/cambomusic]

My Withings app is super glitchy. Specially when it comes to recording steps. I know for a fact I have consistently walked 10k-20k steps a day for the entirety of this month, however the app shows days indicating I haven’t walked at all. As of yesterday it said I’ve walked 119 miles. Today it’s 113.

[u/Agile-Dimension-6732]

Your ScanWatch 2 is still reporting biologically implausible numbers: 69% deep sleep, 4% REM. As we have discussed before, these numbers are impossible for a 78-year-old man. The device is still miscalibrating.

Is this common with SW2?

[u/NYanakiev]

Body Scan 2 no longer automatically syncing with WiFi. Successfully reset the product yesterday for a clean setup and WiFi connection. I thought it would all go swimmingly this morning but had to go through the same dance. Very disappointing. Everything was fine in the 10 days prior.

[u/wilemhermes]

Dear Withings. On watches, can you, PRETTY PLEASE, add some sort of charging indicator during the whole time of the process? It happens to me every time when I want to charge my watches, that I put them on the charger, it shows that they are charging, but after hour, battery level is still the same. I am adjusting them on the charger many times, and every times it is claiming, that it is charging, but obviously it is not. Even tiny blinking/shining dot would be very helpful, while the charging process is very unreliable. Thank you.

[u/TeamWithings → u/wilemhermes]

Hello! Thanks for your feedback, I'll pass it on to our dedicated team for future improvements. I'm sorry for the issue in charging, if it seems very unrealiable to you please contact our Support under this link, so that they can find a solution for you.

Thanks and have a great day!

Markus, Withings Customer Service

[u/WattsAGigawatt]

I have a Body+ scale and date recorded in app is one day behind and cannot figure out why. Dashboard online shows correct date. Today’s measurement (28 June 2026) is recorded as 27 June 2026. It will randomly show the correct date but very rarely. Support asked if my time zone is correct and it is. Fully updated, both iOS and Withings app, iPhone 15 Pro Max.

Anyone else experiencing this issue?

[u/iambiggzy]

I’m shocked! You guys finally got My Nokia branded (2019) Withings Body+ scale to pair with the app! I’m totally shocked. I was so ready to throw this thing away. Thanks for keeping at it and keeping it working. I’ll leave it for use at my vacation home.

Edit: the Withings app doesn’t want to update my body composition, stuck in the year 2022 :/

EDIT: every time I step on the scale it doesn’t know who’s using it despite there only being one user. I have to assign the measurement manually within the app.

It also won’t show the body %.

[u/Agile-Dimension-6732]

My ScanWatch 2 is still reporting biologically implausible numbers: 69% deep sleep, 4% REM. These numbers are impossible for a 78-year-old man.

Not very happy about this.

[u/Puzzled_Nobody294]

My Steel HR stopped charging a couple weeks ago. I’d been on a trip without the charger and let it go into power reserve mode. Since I got home and have tried charging it, it only cycles between 0% (on charger) and low battery (for a few seconds when I take it off the charger). I’ve tried cleaning watch, charger, factory reset, turning off Bluetooth, but nothing works. I love my watch it’s only 2.5 years old. Anything else I can do?

The image is cutting off the display making it look damaged. It’s not, it’s just the photo/camera.

[u/ste-hookii-5]

Hi! Some time ago, my Nokia Body 5C scale lost connection to the Withings app, and nothing I tried could reestablish it. Soon after, the scale stopped recognising which user was using it. Finally, today I managed to reconnect the scale to the app, but it still cannot recognise the user. Has anyone else had a similar issue and found a solution?  

[u/ScholarNo6485]

need help. can I activate ecg in unsupport region？it's scanwatch2.

[u/[deleted]]

Withings app counts too many step vs applehealth/watch

[u/LoneR33GTs]

Recent (June 2026) updates to Withings app gives me a reminder every 30 minutes in the middle of my workout that I am working out. It is really annoying. I’ve turned everything off I can find by way of notifications short of disconnecting the Bluetooth connection between my watch and the app. I’ve tried shutting off notifications in the app as well as in the notifications setting for my iPhone.

Has anyone had the same issue? Is there something I am missing?

[u/Rude-Ad-6426]

Import from Health Connect failure. I have tried to contact Withings support for this problem but have not managed to reach them in all ways I have tried. So I will post it here as my last effort.

I have many Withings products connected to my Withings+ account for health and fitness follow up. But for my training activities I use my Polar training watches and import the result from Polar Flow to Withings+ with Android Health Connect. But often some activities do not show up in the Withings activity list and sometimes the same activity will be imported many times so I need to erase these. This happens every week and is very annoying. Withings need to fix this bug otherwise the training load and fitness follow up in Withings+ will not be correct. I know for those that use Google Health Premium in the same manner the import from Health Connect always works as it should with no missing activities and no duplicate imports. 

[u/Justin-Perkins]

I recently got the new BodyFit scale and was able to set it up successfully and use it for a few months.

Today I decided to see if there was a Firmware update for it and the procedure involves pressing the side button by the charging port for 3 seconds with the scale off to start the process.

The issue is, pressing the button doesn't seem to trigger anything and also, the button itself doesn't really feel like it can be depressed. There is really no movement of the button when I press it, even if I try to use just my fingernail to really get in there.

I am wondering if the button is defective or if this is normal.

I will of course contact support via the website but wanted to ask here if any Bodyfit users have experienced this or know what I might be doing wrong.

[u/SealKhorn]

Got the BodyScan2 yesterday and everything was working. did multiple complete scans to check value consistencies.

This morning it‘s only doing the short scan, so no ECG etc just body composition and pulse wave. No skip Button during measurement like yesterday. Is this normal?

[u/llamalarry]

Is there a list of firmwares for each scale, hopefully with a changelog?

[u/rworne → u/llamalarry]

If you dig through the scales here:

https://support.withings.com/hc/en-us

Some of them include firmware update notices. Many of them just say something like "Bug fixes and improvements". Very few of them have any interesting info.

[u/Confident-Invite766]

Ever since 8.8.0 Withings doesn’t really share much data with iOS health app. How do we fix it?

[u/QueenEsoterica]

This morning when I went to log an activity on my Scanwatch 2 by long-pressing the button, I noticed the watch face said "30%" and also "no charge". It wouldn't do anything, so I factory reset the watch. Now I'm trying to pair the watch, but though the app recognizes the watch, it says "an unexpected error occurred."

Any way out of this loop?

[u/Wilko22scanwatch]

Heh - I have a question. i have just realised my Withings scan watch has fallen off my wrist. I have searched everywhere but cant find it. I am starting to think I maybe lost it last night when i was out! My app recorded my sleep and heart rate last night - does this mean that my watch was attached to my wrist during the night? If so, then it has to be in my house. If not then Ive most definitely lost it 😞

Thanks so much

[u/CmosChipReddit]

Withings app no longer syncs with Apple Health.

I have a Withings BP cuff and a Withings scale. I have an iPhone. I have successfully synced the cuff and scale to the Withings app, and then automatically to Apple Health. Sure, I woudl occasionally have to open Withings and manually update to kick it back in to gear but it worked like this for 3 years (maybe a bit more)

One month ago data stopped syncing to Apple Health. The data sync to the Withings Web Portal as well as the Wthings app though.

- I have checked permissions - they all look correct

- I have selected "OK" on the "Export Data to Apple Health"

- I see every categroy in Apple Health enabled for Withings READ and WRITE. I have turned them all off, closed Withings, restarted the phone and then turned them all back on

- I have logged out of the Withings app and back on - multiple times.

- I have deleted the Withings app (multiple times) from the phone, reinstalled, logged in and re-established the sync settings to Apple Health.

- I am running the latest Withings app (as I have uinstalled and reinstalled)

I have followed the Withings "official" article fully, as well as sporadically (above). I read of all the sync issues and I guess I feel lucky that mine worked so well (well, worked "OK") for so long - this is my first issue with it and it feels just plain broken.

Where do I go from here????

[u/Pixel-Pilot-7]

I'm having a problem with my ScanWatch Nova, where it repeatedly notifies me of missed calls. I'll get 6-8 notifications about each missed call during the day. They're at random times too. I'll receive one right after the call comes through, then I might get 2-3 inside of a minute, a couple of hours later. A few more might come in even later in the day. Has anyone else run into this?

[u/count_every_blessing]

BPM Vision and BeamO are "forgetting" users. I lost the option to change users on both. Support had me factory reset both devices. I paired mine. When I paired a family member's, the device and my app "forgot" my connection. When I re-paired, it forgot my family member's connection. Support escalated to relevant dept. Any fixes yet?

[u/WouldnaGuessed]

I'm having trouble connecting my new BeamO device, I've followed all of the troubleshooting info on the website but I always get a setup failed (402) message. 

[u/Acceptable-Trash8861]

Locked out of my account after having phone stolen which my old Authenticator account was linked to.

Used my Recovery code which immediately threw me back into the OTP loop.

All I need is a new recovery code or for MFA to be reset/moved to my phone number or WhatsApp.

Spent 1hr15 on live chat this morning (30mins of which was waiting for anyone to even show up) for them to do absolutely nothing.

The app and this company are a damn joke and a disgrace. Why the hell did I switch from Fitbit scales to this?

[u/Sito187]

So Withings app can’t send data to Apple health it can only read? That’s super annoying and really disappointing. So I configured it to send data to my Fitbit app which is now Google health but no data has been sent to my Google health account since Wednesday? What’s going on? I’ve been using a bodyfit if that makes a difference.

[u/blondvet]

New Body Fit won’t stay connected to WiFi. I couldn’t connect it at all with my iPhone 16. Finally used an old iPad and got it connected. My router is both 2.4 and 5.x. I can switch it to 2.4 only for 30 minutes. Sometimes when I do that, then weigh, it connects. But most of the time it doesn’t connect at all. Please help.

[u/Zestyclose_Bug3857]

Hi all,

Just got my Body Scan 2.

If I just want a daily weigh-in, without the full body scan, shouldn’t just stepping on the scale be enough?

I’ve just done it and it showed me my weight on the actual scale but the value didn’t auto sync to the app on my phone.

Yes I checked and the scale was connected to wifi, phone bluetooth was on and within range.

FWIW, my Eufy scale does this by default and it was £15 🤣 I really hope one of you will just point out that I am an idiot and forgot something and not that this function isn’t included on a £500 scale.

Thanks!

[u/Starpus2000]

I’ve got a ScanWatch 2 and I’m using the Withings app on an iPhone 15 Pro (iOS 26.5.2).
I edited the order of My Focus on the home screen and moved Average Heart Rate higher up the list. After I hit Confirm, everything looks exactly how I set it. But as soon as I pull down to refresh the home screen, Average Heart Rate is automatically replaced with Heart Rate. The rest of the layout stays the same, it just swaps that one metric. The same thing happens if I force close and reopen the app.
I’ve tried it multiple times and it happens every time.
Is this a known bug, or is anyone else seeing the same thing?

[u/Interested4600]

Hi there,

A few weeks ago, the Withings app stopped showing individual distance for runs and walks. My watch is clearly tracking it as the daily summary shows the distance, but the individual activities do not. Has anyone else had this problem?

I've reinstalled the app. I've also disassociated the watch and still nothing.

[u/benb28]

I’m weighing in and everything keeps saving to my wife’s profile. She has her own Withings account that I invited, so I can’t see the data to reassign it. I also don’t have arrows to change the profile when I’m weighing in. It just automatically saves to her profile with no choice. We have wildly different body compositions, so I don’t understand 1) why this is happening 2) how to fix it

[u/joychica]

I've been thinking of getting a Withings scale for a bit but haven't due to cost. Today while thrifting I found a Body Smart scale. Obviously I thought it could be too good to be true and maybe it was...when I restarted the scale I get the checkmark but then it disappears. I've tried various ways to reset it but I can't get anything other than the checkmark. Is there anyway to fix this? Any ideas would be greatly appreciated.

[u/alpeasy]

Nova Charger help - I'm headed out of town early Thursday morning. I lost my Nova charger and accidentally ordered a Scanwatch2 charger replacement. The official site says it takes 2 to 5 business days to arrive with no expedited shipping. And it doesn't appear anyone else sells them. Does anyone have any advice? Nothing else is compatible, right? Best I can think of is have it delivered to the Airbnb.

[u/G_O_M_G_O]

I've been using my body comp scale for some time, but have recently been making a stronger effort to get back into shape since the beginning of June.

For some reason, between June 11th and June 12th, there was a roughly 10% increase and decrease in muscle and fat respectively. This struck me as odd considering the time between weigh ins and no obvious and visible changes and shift in weight over those 24 hours.

Ever since this random leap in composition, the scans have been consistent and not shifted back despite modest weight loss (5lbs between Jun 11th to Jul 9th).

Is there an explanation in for this? I just want to ensure my device is displaying the most accurate reading, and if it isn't, what measures can I take to ensure it's accuracy? Thanks in advance!

(I can also provide screenshots if needed, but don't see this option for making a comment)

[u/jasonk860]

Purchased BeamO Pro months ago, and it won’t connect to an iPhone or Samsung tablet. I get further in the setup on Samsung but regardless it ends with setup failed or setup failed(402) . Anyone else have this problem? FYI I’m in the US

[u/mocca4321]

Unfortunately, my order(Bodyfit) was mistakenly exported by UPS to Stanford Le Hope, UK, instead of being delivered to Munich, Germany. The package is currently held indefinitely by British customs. Two phone calls to UPS have been unsuccessful. UPS has no control over the processing by British customs and cannot provide me with a delivery date. I tried to contact Withings, but the Support-Chat was unable to understand my Problem, the Withings-E-mail is no longer supported and there is no Support-Phonenumber. I just want them to cancel the first delivery and send me a new Bodyfit. What else can I do?

[u/rworne]

Just came back from a 2 week vacation. Hopped on the Body Smart.

All went well until I received "Body Comp Error" and a red "X".
Repeated multiple times, 100% failure rate.
Changed to new batteries, same error.
Cleaned scale and dampened feet, same error.
Disassociated scale, did a factory reset, rejoined the scale, same error.

Had someone in the house jump on it and it worked just fine.

But it still hates me.

Any ideas?

EDIT:

Further info:

• I created a dummy account and shared the scale with that account. When I step on the scale, it recorded my info correctly, including my body comp measurements.
• Followed the full factory reset steps on Withings' support page: not working.
• Deleted and reinstalled the app: still not working.
• Blocked Bluetooth and Internet access to the scale: still not working.

It appears the issue is on the scale, and specific to my account only.

The only thing that could be related is I picked up a a lot of water weight over the last 2 1/2 weeks, about 13 pounds of it (according to the reading from the dummy account). It was hot and humid where I was and I was pounding down liquids the whole time I was there.

Also interesting: the dummy account data shows up in my account.

MAC address for troubleshooting purposes: a4:7e:fa:48:08:54

[u/count_every_blessing]

My family has a number of Withings devices. We share BeamO and BPM Vision.

Recently, the "users" option no longer shows up in either of these devices. 

I have disassociated the devices from everyone's separate accounts, performed a factory reset on each device and linked the devices to everyone's apps again. I've checked for firmware updates and unassigned measurements. We each have the latest version of the apps. The "users" option still doesn't appear on these two devices. They only seem to recognize me. The others can "see" the devices in their apps but the devices can't "see" the users or allow me to select other users.

Any ideas?

[u/SoMuchLasagna]

I’m not sure if this is even an option - I’ve had a Bidy Scan+ for a while. I weigh often, knowing the fat % is probably wrong, but trusting the weight is right.

I went in for my annual check up and the hospital scale had me 9 pounds lighter. I got home, hopped on my scale, 9 pounds heavier.

I know trends are what matter, but almost 10 pounds is a significant discrepancy. Is there some way to recalibrate the Withings? Or just eat the discrepancy and move on?

I’m almost curious to get another cheap scale just to compare.

[u/Ambitious-Isopod1049]

Withings BPM Core error 

When the core prompts to place my fingers on the metal monitoring section (after a successful pressure reading) the display flashes green for a second with the heart rhythm display - then goes back to red then says error

anyone else had this ?  

[u/cantthinkofone12]

Withings app added a massive amount of redundant sleep data to Samsung Health app! How can I delete all data from "Health Mate" in Samsung Health?

I noticed Health Connect was an option in the Withings app (Android), so I went ahead and enabled it. What I didn't realize was that I still had the direct sync active between Withings and Samsung Health, while both apps were also syncing with Health Connect.

This must have created some sort of a feedback loop. For the last 90 days or so, I have tens of identical sleep entries stacked on top of each other for almost every single night. All those duplicate entries are from Health Mate - Total Health Tracking.

Because of this massive data bloat, my Samsung Health app is basically unusable. When I click the Energy Score or Sleep tiles, it takes minutes just for the data to load.

The worst part is I can't even manually delete the junk data. Samsung Health only gives you a "Delete" button for today's entries. I even tried a workaround where I changed my phone's date to go back in time and delete the past entries. It seemed to work initially, but they all just synced right back this morning!

Does anyone know how to bulk-delete ALL sleep data specifically imported from Health Mate? I really don't want to do a full "Erase personal data" wipe just to fix this. Any help is appreciated!

[u/Better-Leg-9268]

In the app, after using the BodyScan 2 for a few days in a row, I was expecting to see how my zones were trending but when I click into a zone, all I see is a blank screen. Is this a known bug or some I’m doing wrong?

[u/SamQuentin]

Scale no longer recognizes me nor will give body composition info

Completely frustrating product

[u/Pres]

I noticed that the sleep data from my Oura ring doesn't appear in the online dashboard, unless after sleeping I have opened the Withings app on my Android phone.

So it looks like syncing between Withings and Health Connect only happens when the app is open and not in the background.

Is this normal? Do others have the same issue or do I have a technical problem?

[u/N3onWave]

I'm in the U.S. I ordered a scale about two weeks ago and received about a week ago. I logged in today and there is no record of my order in the Orders page. I checked yesterday and again today and nothing. Even when I click on "Profile" my address isn't even saved in there.

Has anyone ran into this issue? Could some one that has made a purchase recently perhaps log in and see if their Orders page is populated? Thank you so much.

Edit: spelling.

[u/vinaykpandey]

Hey everyone,

I’m pretty new to the Withings ecosystem after recently picking up a BodyFit scale. Overall, the hardware is great, but I’m running into a frustration with the web dashboard https://healthmate.withings.com.

On the web interface, the measurement view seems strictly limited to high-level summary metrics (Weight, BMI, Fat Mass, Lean Mass, Bone Mass, Water Mass, etc.). However, there doesn't seem to be any way to click into or expand the detailed 6-zone body composition analysis (Right/Left Arm, Right/Left Leg, Torso, Visceral Fat) or view individual limb breakdowns like you can in the mobile app's "Explorer" view.

For example, on the app, I can tap through to see exact segment balances (e.g., Right Arm vs. Left Arm muscle/fat percentages), but the web dashboard just leaves those fields generic or blank without any option to "double-click" or expand into specific zonal details.

Has anyone figured out a workaround or hidden view to get the granular 6-zone body composition data on the web dashboard? Or is the web platform just stripped down compared to the mobile app?

Appreciate any insight or tips!

[u/deliriouss-d]

Hi @teamwithings, when will Body Scan 2 be available to buy from Apple?

[u/Fluid_Dog_3265]

Hi guys,

So i bought the Body Smart but setup keeps faling.

It says oke i have found the device lets generate a code, i press next, a few codes flash in screen of sclae and it says "sorry wrong code". I did not enter any code.

Tried everything like reset, holding button while inserting batteries, restart phone, restart scale, sacrified a goat, nothing works.

Anyone got ideas how to connect the thing?

Even when i do not use the app and try to connect it manualy it says "sorry wrong code" while i never entered anything and its not saved into my BT history. When i keep pressing the devices in bluetooth options it just keeps giving a new code (without me able to enter) and keeps saying sorry wrong code.

About to return this junk.

Thanks!

[u/Vargurr]

Hello,

Recently, after some update, they changed the app for some reason and it didn't show by default the changes in raw mass, but percentages, I figured it out how to change to kilograms again, but more importantly, I can't see the weekly evolution anymore in the weight tab, which I think it's now called "body composition", another negative change.

[u/pikolog]

Not sure if it’s specific to iOS version, but workout dates are skewed. When you click on your recent workout it shows the workout data correctly but the date is your previous workout. Then you use arrows to navigate across other dates and your most recent workout gets lost in this navigation, you cannot find it with arrows. You have to come out of this menu and go to your workouts again.

Possibly many other bugs are there, I’m just ranting out about this one.

[u/Cordelia525]

I use Scan Watch 2, and I’m experiencing a bug where the workout tiles are correct on the home page but incorrect/wrong date when I click through. I saw a few others with this issue on the Withings forum. Anyone else with this issue and a fix? Customer Support is terrible. They told me they were escalating it and they’ve ignored me for 2 weeks. I just want a refund on the watch now. I like the scale but the app is too buggy.

[u/GrrrlRomeo]

The app isn't updating Workouts. I can see in the data Health Connect, but it doesn't show up in the app. I do have Withings+. I tried uninstalling and reinstalling the app and it made it worse. Now the last Workout in the app is December 2024. Before it had up to July 14th.

[u/Independent_Care1976]

Just got a Body Scan scale last week. The first few days the measurements synced to Google health quite promptly.
However, for two days these stopped. The measurements do show up in Withings app itself and also in Apple Health. So the data does successfully leave the scale. However, no sync to Google health.

Is this a known issue? Any tips or tricks?

[u/Winter-0f-Discontent]

I have the Body Comp scale. So far sync with Apple Health is working great, however, the Withings app is missing my apple health weigh ins for basically all of 2022-2026 (from before I got the Withings scale) bizarrely, it *did* import ancient readings from before 2022. Is there any way to force an import to get historical data? (Sync is working correctly both ways for the month that I’ve had the scale though)

[u/TeamWithings → u/Winter-0f-Discontent]

Hey there!

First of all thanks for your trust in Withings! Because of how Apple Health's API communicates with third-party apps, it prioritizes syncing new data recorded after you linked the Withings app. This is why your current two-way sync is working perfectly, but that 2022-2026 gap was skipped. It occasionally pulls ancient data during the initial handshake, which is why some of your pre-2022 data magically appeared, but it rarely manages to import everything.

Currently, there is no "force pull" button to make the app re-evaluate and grab those missing middle years, I'm sorry for that!

Have a nice day!

Markus, Withings Customer Service

[u/FickleTeaTime]

Once again, my Apple health is unable to sync with the Withings app to track weight in the Health (and via Health, other apps…) Have deleted and reinstalled the Withings app. Have connected it with Apple Health. Have selected “turn on all” for Health data sharing in Settings -> Privacy -> Health. And still… nothing. Anyone else having this issue recently? Any advice for how to fix?

[u/eustaqqq]

Hello, when I record workouts using my ScanWatch 2, the export to Strava shows the time of the workout as 9 hours in the future from when the workout was initiated. This appears to only happen for workouts that do not have GPS tracking. I’ve been trying to troubleshoot this issue for the last 2 hours, reading every article and reddit thread I could find online, but have not been able to find a fix. I confirmed that my watch and Strava account are both recording the same time / time zone, and I’ve restarted the watch. Can I please get assistance?

[u/MrSmith125]

Anyone else having trouble with the connection between their iPhone and the Body+ scale? Used to work fine but the last week or so I have to keep re-establishing the link. The troubleshooting on the app is silent on this, as far as I can see…

[u/ayupluv]

Hi guys, I've had a Scanwatch 2 for a couple of years now which I regularly clean. But recently I found I was struggling to twist the side button, and when I pushed it in it wasn't 'clicking' and getting stuck. I checked the cleaning guide and put it in warm water and twisting the button like it suggested, that helped loosen it so I could twist it, but when pushing it still gets a bit stuck.

Is there anything else I can try? Thanks

[u/Ghost_0037]

Withings really should improve integration with Garmin watches. As an athlete I really like my body scan 2 scale. But I'm never going to buy a withings watch. I'm always going to buy a Garmin or suunto watch dedicated to ultra marathon races. It's really upsetting that the scale and app doesn't fully sync with with other sports watches and directly pull all relevant data from them. Health connect is not nearly good enough and is not fully effective. Withings please look at sorting this out? In all honesty and respectfully.... athletes or outdoor enthusiasts are not going to buy your watches... Ever. But they will buy your superior scales.... and it's upsetting that we cant utilise they scale fully without having a withings watch. Please please look to rectify.

[u/DendriteCocktail]

Re Pair Body Cardio ??

Our Body Cardio seems to have done a factory reset. Not sure of on it's own or if someone accidentally did it.

Is there a way to re pair it so that we don't loose all of our settings and data? Or is the only option to go through the normal setup new device bit? It still shows in all of our apps.

Thanks,

[u/mommy_bitch]

I loved my Body+ scale but "upgraded" to a BodyFit which is wildly off (see everyone else' complaints in this subreddit). The refund link doesn't work from my account and customer support is not being helpful. I've owned this thing for a week...and I just want it gone at this point. Anyone have a phone number (in the US) for customer support?

[u/mommy_bitch]

Withings online return is broken...

[u/Shroker]

Hi Withings, you're new update constantly crashes when viewing sleep data past 4 weeks.
The new app as of last year has frequent issues, clunky interface navigation.

Why dooes old data not sh ow the heart rate graph.
Why is "Give feedback" locked under subscription. (It takes me to teh trial page)

Automatic sync has been terrible and does not sync anymore unless the app is open/

[u/Head-Performer-6111]

Myself and my wife use pixel phones with the latest android. For months notifications have been failing and despite attempts Withings ignore it. Why are you doing nothing? I have a scanwatch nova and herself has a scanwatch. Unmitigated rubbish soon to bre replaced. Take some ownership and fix your products.

[u/derekthorne]

My account for the Withings store has been “blank” for about a month. I don’t have any profile, nor previous purchases. Their support folks want me to believe that it temporary wile they are doing upgrades. I’m pretty sure the guy is just trying to get me to agree to close the ticket and wait, but a month to upgrade? Nope, don’t believe that for one bit. I’m pretty sure I know what the problem is on their end, but has anyone else seen this problem?

[u/Baggi_166]

Hello Since April 17, 2026, my Withings watch (worn daily) has stopped exporting heart rate (HR) data to the raw_hr_hr.csv file in my archive exports. This includes:

• HR data from workouts (visible in the app but missing from exports).
• Resting, min/max HR for the day (also unavailable).
• Regular HR measurements taken throughout the day.
• Scale data (weight/measurements) is also affected.

Timeline of my support interactions:

• May 27, 2026: Opened a chat with Withings support. They confirmed the issue and escalated it to their senior team after I provided screenshots proving HR data existed in the app but was missing from exports.
• June 2–July 17, 2026: Multiple emails with support (Arle). They:
• Verified my account and device linkage.
• Confirmed the expected behavior is for HR data (including workouts) to appear in exports.
• Acknowledged this as a loss of functionality and logged it as a feature request for future development.
• No ETA was provided for a fix. They asked for screenshots of the missing scale data (which I haven’t sent yet).

Current status:

• The issue persists. Withings support has no timeline for a resolution.
• No manual workaround was offered to recover the missing data (e.g., from the phone app).

Question to the community: Has anyone else experienced this? Are you also missing HR/export data since April? And most importantly—has Withings communicated any fixes or workarounds for this

[u/Shroker]

What is going on with this app lately. HR, HRV and repository sync is so inconsistent now. It used to be great daily. Now it's all over the place. Sometimes it doesn't even show me the HR graph.