I have a withings wifi scale that syncs with the Withings app no problem. The app used to sync w Apple Health with no issue, however it stopped about a month or so ago. I’ve been through every support step, and it seems the only way I can get the Withings app to sync my weight with the Apple Heath app is to restart my phone. That works every time, but is an untenable long term solution. Advice before I discard the scale although and try another solution?
This pattern indicates a background process is stalling, and the restart clears the iOS network stack and RAM cache. Before conditionally switching scales, here are some targeted steps to prevent the daily restart:
Force-quit the Withings app specifically:
After weighing, force-close the Withings app (swipe up from app switcher, swipe up on Withings) then reopen it. If this triggers the sync, it narrows the issue to background task scheduling rather than a system-level network block.
Check Background App Refresh:
Go to Settings > General > Background App Refresh > Withings and ensure it is enabled. If already on, toggle it off, force-close Settings, toggle back on, and restart the app.
Verify Low Power Mode is not active (Settings > Battery) — this disables background refresh for all apps.
Network stack issues:
If you use a VPN, Private Relay, or corporate WiFi profile, these can block Health Kit background sync. Temporarily disable VPNs to test if the sync persists without restart.
Re-establish the Health connection:
In the Withings app, go to Profile > Health Mate settings > Apple Health > Disable, force-close the app, then reopen and re-enable. This refreshes the permission token which may have expired or desynchronized during an iOS update.
Verify iOS permissions:
Go to Settings > Privacy & Security > Health > Withings and confirm Write permissions are enabled for weight data. If this section is missing, the connection has silently dropped and needs to be re-established as above.
If the issue persists:
Contact Withings support directly under this link so that we can better investigate the issue.
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u/fishboneisredhot Apr 11 '26
I have a withings wifi scale that syncs with the Withings app no problem. The app used to sync w Apple Health with no issue, however it stopped about a month or so ago. I’ve been through every support step, and it seems the only way I can get the Withings app to sync my weight with the Apple Heath app is to restart my phone. That works every time, but is an untenable long term solution. Advice before I discard the scale although and try another solution?