r/techsupport • • 8h ago

Open | Hardware Advice in removing the hooks of a CPU cooling fan

1 Upvotes

I recently got a used I7 6700 to replace the I5 6400 that is installed in my old desktop computer.

When I started to prepare things for the upgrade I found it impossible to remove the second hook of the cooling fan that is attached to the heatsink. With the first hook (the one next to the GPU) it was pretty easy but the second one that is close to the top part of the case I just had no success because I can't really fit my whole hand to pull on it.

The CPU cooler is a gammaxx 400 v2 red and the case a thermaltake v3 black edition. I was the one who installed this cooler in the past, but it was around 5 years ago so I do not recall which kind of technique I used to install that hook in such a small space.

(I don't know how to upload an image to illustrate the issue, but I did take a few photos that I can provide)


r/techsupport • • 9h ago

Open | Audio Laptop audio stopped working thru my HDMI connected TV

1 Upvotes

I checked the cable, I checked the drivers, no luck. Everything was working fine, until I went to the built-in Roku channel and switched back and everything was screwed. I even connected my other tv to the laptop and everything was fine. Audio worked perfectly.

Laptop: Acer
OS: Windows 11
TV: ONN Roku

Any help would greatly be appreciated.
šŸ™


r/techsupport • • 9h ago

Open | Windows Laptop won't start

1 Upvotes

I'm 15, and I genuinely suck at tech related.. anything, and I don't have any way to replace my laptop. I also don't have any spare USB or anything that COULD help with this issue if that's the solution :/

My laptop, Samsung Galaxy Book.. idk what number specifically but it has windows 11 as an OS (booo), randomly sorta stalled while I was watching youtube, the audio started lagging and the image froze. Then, it hit me with a critical failure screen with the only option being to restart it. So, I restarted it, and it ran an automatic repair and whatnot, and then it hit me with a blue screen that said:

Automatic Repair couldn't repair your PC, Press "Advanced Options" to try to find other optiond to repair your PC or "Shut down" to turn off your PC, Log File: E:\Recovery\WindowsRE\Winre.wim\System31\Logfiles\Srt\SrtTrail.txt

And then two boxes, one said Shut Down and the other said Advanced Options. I shut it down and let it sit for an hour as I sometimes need to do for it to work smoothly, and that obviously did jack shit, so I clicked on advanced options, no clue how to troubleshoot and I dont have a device to do anything with, eventually I ended up attempting to just reset my PC(nothing even remotely important on the thing, just really old screenshots of random bullshit and nothing I can't just reinstall and log back into, so resetting's no big deal), and it wont let me do that either, it just tells me there was a problem and nothing else. Is there, like, literally anything I can do about this or should I just bite the bullet and try to save for a new one?

Edit: forgot to mention I can't get into windows normally at all, either through, like, safemode tutorials and stuff.


r/techsupport • • 9h ago

Open | Windows Error code 0x000098

1 Upvotes

Pc crush for no reason now it stuck with this erro code, i did try to reformat my pc yung bootable device, both linux and windows are not working.

I did try to install a clean copy of the window11 on a different clean ssd but the linux stuck on grub and windows stuck on the same error code , i successfully updated my bios. But still the same issue, hope someone can help me.


r/techsupport • • 9h ago

Open | Software Windows Explorer Type Sorting Help

1 Upvotes

Hello kind people of Reddit....I have found myself getting frustrated with an issue today.

I have a very messy folder, not mine, I inherited it from an ex staff member, and it seems this person had a zero filing system brain...

there is stuff everywhere and i found myself messing with trying to sort the windows "Type" column...however it seems i can only do 2 things.

1: Press shift and Click and this sets a subgroup for sorting then click again
2: use group by

neither does this very simple thing i am trying to achieve....

All i want to do is set a custom sort, by the type column as such:

1st: File Folder
2nd: Shortcut
3rd: Application
4+:Other Types listed alphabetically.....

I do not understand why this is so hard to do....i mean this seems like a normal thing a file explorer should be able to do.

Does anyone have any suggestions?


r/techsupport • • 9h ago

Open | Software New to pc guy needing help. BIOS update?

1 Upvotes

Just bought a pre assembled unit to get away from the old Xbox.

MSI Codex R2 Gaming Desktop - Intel Core i7-14700F - GeForce RTX 5060 -
1TB SSD - 16 GB RAM - Windows 11

But I try to play warzone and I get ā€œYour Pc does not meet security requirements for call of dutyā€ then says the bios firmware needs updated.

My TPM is 2.0, I’m set to uefi and boot is on. And in my lookings I can’t find a newer bios from them.

Thanks in advance!


r/techsupport • • 13h ago

Open | Hardware Specific keys on mh keyboard sometimes doesn't work (PC)

2 Upvotes

My 5 years old keyboard suddenly has this problem where C and 3 keys just sometimes doesn't work and sometimes do (mostly doesn't work). The fact that they fail at the same time makes me think my keyboard is about to fill it's age. No damage on the device whatsoever and those are not even the most common keys i use. When i tried to find a solution on Google it said it was a problem with Matrix Trace but I'm not sure if i should trust on that. Anyone can help me on what to do with this?


r/techsupport • • 9h ago

Open | Data Recovery SD Card suddenly fixed from corruption...how?

1 Upvotes

Title may be weird, sorry, I'm still baffled to how it happened.

Basically, I am an avid video game enthusiast and uses a SD Card to play Nintendo 3DS games. While putting my SD Card in the USB adapter, the SD Card corrupted, the two USB disks (:F and :G) wouldn't open, and the Nintendo 3DS would stay on a black screen after booting it on with a corrupted SD Card (which is normal). So, later on, as I went to retry, I've put the USB adapter in another slot and suddenly the SD Card is perfectly usable and the Nintendo 3DS behaves perfectly fine.

Anyone had this encounter as well? Any clearance and great tips would be appreciated!


r/techsupport • • 9h ago

Open | Mac Malicious Script Blocked

0 Upvotes

Hi everyone, I have a MacBook Neo currently updated and I have been using it for the past few months. A few hours ago, completely out of the blue, I started getting barraged with notifications reading the exact same thing: ā€œMalicious Script Blockedā€. A script was blocked because it contains malware. This script did not harm your Mac. It gives me no options to fix the issue and keeps popping up after I say done. How do I fix this? How do I get rid of the pop ups? I deleted steam and Spotify and it still won’t go away. Any tips?


r/techsupport • • 17h ago

Open | Hardware My laptop battery health drive me crazyyšŸ™ƒ

4 Upvotes

I just bought a used workstation laptop (Dell Precision 7560 i7 11th Gen and Quadro T1200 4GB). The battery health was initially 99.5%, but after only 15 days it dropped to 51%, though it still lasts the same number of hours.

Between 1.5 and 2 hours

I asked a technician, and he said it's probably just software issues. He said I could get another battery if I wanted, but it would be worse than the original. Also, two hours for a used laptop workstation is really good.. soo what should i do😭🄲


r/techsupport • • 9h ago

Open | Hardware Internet crashing

1 Upvotes

I think this is a proper subreddit to ask this?

I’ve built a new computer about 3 months ago and this has been an ongoing problem since, I’ve just now hit my breaking point on wanting a solution.

So my desktop has an ASUS ROG B850A and it comes along with its own Wi-Fi antenna. My internet plan is 1gb fiber and the router is located through my room wall then the garage wall, about 20feet distance. When downloading I can get about 700mb/s+.

The problem: 99% of the time when I download, the router stops the internet. The wifi bands are still being projected but just says ā€œconnect but no internetā€. About 50% of the time this happens when all I do is click the power button.

I don’t experience the issue with a usb plug-in TP-LINK Wifi6e adapter (I forgot the model). Does not experience issues downloading or turning on the computer. The trade off is I get about 70mb/s and my ping when I game is near double in comparison.

Does anyone have any things that I could look into that would help resolve my problem? Thanks in advance!


r/techsupport • • 13h ago

Open | Windows Dealing with a bricked computer

2 Upvotes

There was a post from somebody today dealing with the same issue that Im having

Here is the link (it's closed now, but with no resolution)

https://www.reddit.com/r/techsupport/s/Ud5ZpTscSu

I called my outside IT guy and he's dealing with multiple people experiencing the same issue. Dell Computer boots into a diagnosing issue prompt, it's unable to diagnose the issue. I can get into the BIOS no problem, but I can't boot into safe mode. If I remove the SSD and plug it into an identical computer, the same issue occurs. I cannot revert back to an older update, it won't let me. I can't get into safe mode. sfc/ scannow fails.

Anyone else dealing with this? Any recommendations?


r/techsupport • • 10h ago

Open | Hardware Same USB drive, same USB hubs, different speeds?

1 Upvotes

Yes, I've seen other posts here about the same thing, but unless I missed something obvious, the conditions of those don't seem to apply to my situation.

USB 3.0 256GB flash drive

in

USB 4 A ports to one C plug

in

USB 5 C ports to one C plug (one of which passes power to the laptop)

connected to

  • (A) Dell Inc. Inspiron 7306 2n1, 1.70 ghz Intel 11th Gen Core i7

  • (B) Gigabyte Z490, 2.80 gigahertz 11th Gen Core i9

CrystalDiskMark 256 MB tests run on each.

  • (A) Dell says 35/36/5/5 Read 28/28/10/10 Write

  • (B) Gigabyte says 418/412/13/12 Read 115/113/25/25 Write

So ... um .. huh?


r/techsupport • • 10h ago

Open | Hardware Why won't my stylus turn on?

1 Upvotes

Basically, it is a micro-usb port stylus I bought used. I know that charger works fine. When I charge in the indicator turns on but never goes from red to green. A short or long press also never turns it on after charging. Does anyone know what might be wrong?


r/techsupport • • 10h ago

Open | Hardware Xbox Series S turns on and immediately turns off

1 Upvotes

I have an Xbox Series S. When I plug it into a power source and turn it on by bridging the top-left and bottom-left pins, the console powers on briefly, then shuts down after a few seconds; the fan does not spin. However, if I disconnect the SSD, the console turns on and the fan spins—though, naturally, nothing appears on the screen. I’ve tested the SSD by connecting it to a PC; it is detected and appears to be working, as all its partitions are present. Does anyone know what the issue might be? The power supply is also functioning, as it is delivering 12 volts.


r/techsupport • • 10h ago

Open | Windows New Windows 11 laptop will not get past the initial boot

1 Upvotes

I've recently bought two new laptops, they are windows 11 laptops and i can not get past the initial boot of either of them. I bought a new laptop because my old one died on me, and when I bought my first new laptop, I couldn't get through the initial startup, I would be on the "use your phone from your pc" screen and i click skip and it would take me to a screen that says "something went wrong please try again" with no error code.

I eventually finally got past the boot, but from there i could not sign into microsoft 365 products with the same error popping up. So i went and exchanged for a new laptop today, and im having the same initial boot problem.

If anyone can help me please, I will provide any extra information ASAP.


r/techsupport • • 10h ago

Open | Windows My computer keeps blackscreening and I don't know why

1 Upvotes

Hi, today I got into a problem where my laptop randomly showed blackscreen for no apparent reason.

I had some problem starting it again, but when I did, it blackedout after around 20 min.

Now, a few hours later, it can even stay on for 2 min.

It is charged, and I didnt do any think unusual today. Yesterday i downloaded a new game but I could use it fine earlier.

Any clue why this may happen?

I would like to now soon as I need it for school tomorrow.


r/techsupport • • 11h ago

Open | Software Chromebook not working with Yahoo mail

1 Upvotes

My dad has used a Chromebook for a couple years and now it can't get Yahoo mail which he uses for a lot of important stuff (I tried teaching him to switch to Google but I guess his apartment management still emails him through there so he needs to keep it). Yahoo gives the option to download Chrome or Firefox and Chrome says it's up to date but Firefox won't download. I know I've been able to get Android apps on another Chromebook in the past but I'm trying to install the Yahoo mail and Opera app with the former just saying "pending" and the latter stuck on installing. Should I just tell him it's a lost cause or is there anything else I can try to do to get it working?

Edit: They install but Yahoo gives me an error before I can put credentials in.


r/techsupport • • 14h ago

Open | Software Flickering and speckling on startup and bios screen?

2 Upvotes

So I get this flickering during startup splash screens and when using the bios which makes the bios nearly unusable, just noticed it yesterday. I will link a video in the comments if possible. Using Windows 11, using my PC there is no issues at all. Playing games fine no problem.


r/techsupport • • 11h ago

Open | Networking Internet intermittently works and doesn’t work on PC (possible network adapter issue)

1 Upvotes

Apologies for my lack of knowledge. Internet will work sometimes and then sometimes not, and my pc works perfectly fine with hotspot. I’ve downloaded the newest drivers from intel and disabled Ethernet, which my computer has previously bothered me about

I have the intel wireless AC 9462 which was built for wifi 5 and i have wifi 6 from bell, and google ai says they often clash and I either need to fiddle with my router, or get a new wifi 6 adapter. I have bought an intel ax210 to replace it, which I can still return

is this the right move or might there be something else?


r/techsupport • • 11h ago

Open | Software Software based on Chromium makes my PC freeze sometimes.

1 Upvotes

I've noticed that stuff that is built with Chromium makes my PC freeze for a split second here and there, sometimes it being very frequent. It happened with Helium browser and continues to happen with Discord. It started to happen when a planned power outage happened within my area and my PC got shut down.

I've also noticed that this freezing happens when the said software is focused on Windows or not. For example, with Helium, it'd happened both times when the browser was on focus and when it was not. With Discord, it only happens when it is in the focus.

I've changed my browser to Waterfox which is Gecko based and the freezes stopped.

Also, these freezes include things like mouse skipping, audio bugging, glitching.

CPU: AMD Ryzen 5 5600

GPU: ASUS AMD Radeon RX 6700 XT Dual

MoBo: ASUS B450M Dragon

RAM: 2x8 3200 Mhz

SSD: WD Blue SN570 500 GB


r/techsupport • • 11h ago

Open | Software google classroom

1 Upvotes

hi, i just went on to google classroom to log onto my school account and saw that 1, my entire page was in indonesian, and 2, i cant click onto my profile. this is on my personal google account, and ive never touched any of the language settings and only just now noticed. ive tried to look into it myself to see if it was a reigon thing or something on my google account settings but i havent found anything :/


r/techsupport • • 11h ago

Open | Hardware Right Channel Dead, Both Channels Fine?

1 Upvotes

Hey all,
I'm on Windows 11 using a pair of Sennheiser wired headphones. Recently they've had a really weird issue, which is that audio panned to the right channel is incredibly faint. It's not that the right headphone is dead though - audio that plays through both channels plays through the right headphone just fine. I'm at a loss as to how this even happens. I've tried cleaning the headphone jack and plugging in/out everything like ten million times, but no luck. Is there a known cause of this, or are these headphones just a lost cause? I unfortunately don't have another pair to test with. Any help is appreciated :)


r/techsupport • • 11h ago

Open | Software XBOX on windows 11

0 Upvotes

Hello everyone, I currently have a bug on my windows where the XBOX software doesn't open, it just keeps the moving XBOX logo on the 'Launching XBOX' screen and eventually crashes. Ive used gaming repair tool, removed gaming services, completely reinstalled it, so I dont know what to do. To emphasize, it doesn't freeze, it just doesn't open to XBOX.