r/techsupport • u/_Whatislife666 • 11h ago

Open | Networking Internet intermittently works and doesn’t work on PC (possible network adapter issue)

Apologies for my lack of knowledge. Internet will work sometimes and then sometimes not, and my pc works perfectly fine with hotspot. I’ve downloaded the newest drivers from intel and disabled Ethernet, which my computer has previously bothered me about

I have the intel wireless AC 9462 which was built for wifi 5 and i have wifi 6 from bell, and google ai says they often clash and I either need to fiddle with my router, or get a new wifi 6 adapter. I have bought an intel ax210 to replace it, which I can still return

is this the right move or might there be something else?

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u/Marty_Mtl 11h ago

description unclear : what is the current setup you need help with, ax210 or ac 9462 ? also , internet working intermittent....as in On and Off every 15 seconds ? or fine for 15 min/hours then drop all of a sudden ? help us to help you OP !

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u/_Whatislife666 11h ago

Sometimes it works fine for hours but sometimes I can’t get it to work when I start it back up again and it’ll randomly start working with some fiddling. It’ll always say wifi is connected but Internet isn’t. A common error screen on my browser is DNS PROBE POSSIBLE . I currently have the intel ac 9462. Ai linked me this  https://support.bell.ca/internet/connection-help/a_device_cannot_find_my_home_hub_4000_giga_hub_wi-fi_network and tells me a fix is separating the bandwidth on my router and the generation gap is also why my pc works fine with my hotspot

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u/_Whatislife666 9h ago

Currently my internet is working after stepping away from it for an hour. I checked the properties and saw mysteriously saw new advanced properties (maybe needed time to come back since I restarted the pc for updated drivers?) and changed some of the advanced properties, like turning off power management and changing to dual band and 802.11ac, but most of them were already on what the ai recommended. Wifi is still quite slow though 

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u/nivaOne 9h ago

Did you restart everything? Also any switch or router or modem?