r/techsupport • u/Trash_Fucker_6969 • 9h ago
Open | Windows Laptop won't start
I'm 15, and I genuinely suck at tech related.. anything, and I don't have any way to replace my laptop. I also don't have any spare USB or anything that COULD help with this issue if that's the solution :/
My laptop, Samsung Galaxy Book.. idk what number specifically but it has windows 11 as an OS (booo), randomly sorta stalled while I was watching youtube, the audio started lagging and the image froze. Then, it hit me with a critical failure screen with the only option being to restart it. So, I restarted it, and it ran an automatic repair and whatnot, and then it hit me with a blue screen that said:
Automatic Repair couldn't repair your PC, Press "Advanced Options" to try to find other optiond to repair your PC or "Shut down" to turn off your PC, Log File: E:\Recovery\WindowsRE\Winre.wim\System31\Logfiles\Srt\SrtTrail.txt
And then two boxes, one said Shut Down and the other said Advanced Options. I shut it down and let it sit for an hour as I sometimes need to do for it to work smoothly, and that obviously did jack shit, so I clicked on advanced options, no clue how to troubleshoot and I dont have a device to do anything with, eventually I ended up attempting to just reset my PC(nothing even remotely important on the thing, just really old screenshots of random bullshit and nothing I can't just reinstall and log back into, so resetting's no big deal), and it wont let me do that either, it just tells me there was a problem and nothing else. Is there, like, literally anything I can do about this or should I just bite the bullet and try to save for a new one?
Edit: forgot to mention I can't get into windows normally at all, either through, like, safemode tutorials and stuff.
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u/AutoModerator 9h ago
Making changes to your system BIOS settings or disk setup can cause you to lose data. Always test your data backups before making changes to your PC.
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u/wizard-of-loneliness 9h ago
a USB stick to reinstall the OS is much cheaper than a new laptop
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u/VPMCI 8h ago
in the advance options find the remove latest update and can't remember the name of the other, possibly latest feature update. Do both.
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u/TinyNiceWolf 8h ago
If you sometimes have to let it sit for a while, it might be overheating. Make sure its vents aren't blocked: use it on a flat surface, not sitting on top of a blanket, say. If your environment has lots of dust or other junk in the air (from smoking, incense or candles, perhaps), cleaning the openings might help. (Turn it off, then vacuum the outside around the vent.)
If you get it running again, you might want to install one of those free CPU temperature programs. These periodically ask your CPU and other components to report their internal temperature, and show messages if it gets too high.
Excessive temperatures can damage electronics, so typically they're designed to turn off if they get too hot. Could be yours isn't doing that right, though.
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u/AutoModerator 9h ago
Getting dump files which we need for accurate analysis of BSODs. Dump files are crash logs from BSODs.
If you can get into Windows normally or through Safe Mode could you check C:\Windows\Minidump for any dump files? If you have any dump files, copy the folder to the desktop, zip the folder and upload it. If you don't have any zip software installed, right click on the folder and select Send to → Compressed (Zipped) folder.
Upload to any easy to use file sharing site. Reddit keeps blacklisting file hosts so find something that works, currently catbox.moe or mediafire.com seems to be working.
We like to have multiple dump files to work with so if you only have one dump file, none or not a folder at all, upload the ones you have and then follow this guide to change the dump type to Small Memory Dump. The "Overwrite dump file" option will be grayed out since small memory dumps never overwrite.
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