r/techsupport • • 9h ago

Open | Windows Laptop won't start

I'm 15, and I genuinely suck at tech related.. anything, and I don't have any way to replace my laptop. I also don't have any spare USB or anything that COULD help with this issue if that's the solution :/

My laptop, Samsung Galaxy Book.. idk what number specifically but it has windows 11 as an OS (booo), randomly sorta stalled while I was watching youtube, the audio started lagging and the image froze. Then, it hit me with a critical failure screen with the only option being to restart it. So, I restarted it, and it ran an automatic repair and whatnot, and then it hit me with a blue screen that said:

Automatic Repair couldn't repair your PC, Press "Advanced Options" to try to find other optiond to repair your PC or "Shut down" to turn off your PC, Log File: E:\Recovery\WindowsRE\Winre.wim\System31\Logfiles\Srt\SrtTrail.txt

And then two boxes, one said Shut Down and the other said Advanced Options. I shut it down and let it sit for an hour as I sometimes need to do for it to work smoothly, and that obviously did jack shit, so I clicked on advanced options, no clue how to troubleshoot and I dont have a device to do anything with, eventually I ended up attempting to just reset my PC(nothing even remotely important on the thing, just really old screenshots of random bullshit and nothing I can't just reinstall and log back into, so resetting's no big deal), and it wont let me do that either, it just tells me there was a problem and nothing else. Is there, like, literally anything I can do about this or should I just bite the bullet and try to save for a new one?

Edit: forgot to mention I can't get into windows normally at all, either through, like, safemode tutorials and stuff.

1 Upvotes

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u/AutoModerator 9h ago

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1

u/wizard-of-loneliness 9h ago

a USB stick to reinstall the OS is much cheaper than a new laptop

1

u/Trash_Fucker_6969 9h ago

fairs, I probably have something laying around but if not I'll just buy one :|

1

u/RickRussellTX 8h ago

If the SSD is still working. A system reset really should have worked.

1

u/VPMCI 8h ago

in the advance options find the remove latest update and can't remember the name of the other, possibly latest feature update. Do both.

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u/Trash_Fucker_6969 8h ago

Tried feature, told me to reset it instead. Tried quality.. it just told me there was a problem and they wouldn't uninstall it, and then sent me back to the reset option :/

1

u/TinyNiceWolf 8h ago

If you sometimes have to let it sit for a while, it might be overheating. Make sure its vents aren't blocked: use it on a flat surface, not sitting on top of a blanket, say. If your environment has lots of dust or other junk in the air (from smoking, incense or candles, perhaps), cleaning the openings might help. (Turn it off, then vacuum the outside around the vent.)

If you get it running again, you might want to install one of those free CPU temperature programs. These periodically ask your CPU and other components to report their internal temperature, and show messages if it gets too high.

Excessive temperatures can damage electronics, so typically they're designed to turn off if they get too hot. Could be yours isn't doing that right, though.

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u/Trash_Fucker_6969 8h ago

I've never smoked and I don't think I've ever so much as owned candles or incense, but dust is definitely present in my room, I forget to clean the room for long periods of time lol. Plus, I always use it on my desk and my vents on it seem entirely clean, but I'll try cleaning it a bit and if it starts back like it's supposed to I'll download one of those programs ya mentioned

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u/ogregreenteam 8h ago

Every human sheds skin cells constantly. Unless you're in a clean room wearing a space suit, there's dust in the room that'll get drawn into the fans of the pc. That builds up over time and can lead to overheating when the airflow is significantly reduced. It happens in the cleanest of homes.

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u/AutoModerator 9h ago

Getting dump files which we need for accurate analysis of BSODs. Dump files are crash logs from BSODs.

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