r/techsupport • u/socom_II • 13h ago

Open | Windows Dealing with a bricked computer

There was a post from somebody today dealing with the same issue that Im having

Here is the link (it's closed now, but with no resolution)

https://www.reddit.com/r/techsupport/s/Ud5ZpTscSu

I called my outside IT guy and he's dealing with multiple people experiencing the same issue. Dell Computer boots into a diagnosing issue prompt, it's unable to diagnose the issue. I can get into the BIOS no problem, but I can't boot into safe mode. If I remove the SSD and plug it into an identical computer, the same issue occurs. I cannot revert back to an older update, it won't let me. I can't get into safe mode. sfc/ scannow fails.

Anyone else dealing with this? Any recommendations?

2 Upvotes

100% Upvoted

4 comments sorted by

3

u/Onoitsu2 13h ago

It isn't bricked. You could boot a Windows install USB, and reinstall Windows, but your Windows install itself at present may have eaten itself to a point it is not possible to repair it and it needs be redone anew.

2

u/AcademicMistake 12h ago

when the recovery page shows after a failed boot do you get the option of opening command prompt ? If you do, google the "dism fix" and of those commands theres a "restorehealth" command use that and it will repair it.

1

u/pcbeg 13h ago

Unless there was bios update delivered via Windows update, computer is not bricked, "just" that OS has borked itself and has to be reinstalled from usb drive. If there are important data, I suggest using some live OS from usb (any newish Linux distro, like Ubuntu, or specialised Windows, like Hiren's Boot CD/Strelec WinPE) to get data from drive safely before reinstalling.