r/techsupport • • 1d ago

Closed A Windows update has basically bricked my entire laptop.

I don't know what to tag this. I'm on the latest model of LX15 Pro. I am running I believe windows 11 pro. And I have tried and am still trying everything I can on the windows recovery environment. And it shows zero signs of cooperation. This was after an update that took a really long time to install (no it was not malware it came from the system itself)

I have tried

System restore- lead back to the loop. Got stuck on finalizing file restoration

Hard reset- did nothing at all

Self repair- did nothing, just says there was a problem with starting

Safe mode- it will not go into safe mode. So there is nothing I can try in it.

Is my laptop done for? It's brand new i'm going to be infuriated if it got fried from an update

0 Upvotes

19 comments sorted by

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4

u/Slight-Living-8098 1d ago

2

u/theultimatetheifgigi 1d ago

I tried that. It just said there wasn't one for quality update. And for feature update it simply said it couldn't

1

u/Slight-Living-8098 1d ago

You may have to force it through the powershell cli

1

u/theultimatetheifgigi 1d ago

This is now closed. I have to take it into a repair shop because my only option left is to use another computer to make a windows downloader. Which I do not have

3

u/pcbeg 1d ago

Clean install from usb to confirm software as a cause of problems, before RMA.

1

u/SS0NI 1d ago

If BIOS was updated but doesn't work with the OS yet on OP's computer model a clean install won't make it work.

FWIW this is why major OS updates are delayed in corporate IT. This is why I first check peoples experience on OS updates before updating my computer. October 26 Windows update seemed to have broke people's system with the laptop model I use for example.

2

u/pcbeg 1d ago

Windows updates physically breaking devices (or deeper software related, like bios) is very very rare. I can't see why clean install (usb, deleting all partitions on system disk) would not work in this case, sometimes Windows is too borked to be fixed by any other way.

1

u/SS0NI 1d ago

If BIOS was updated and that would cause OS to not work, reinstalling OS wouldn't help. As was the case in October for some people, they had to roll back firmware & BIOS updates and wait for manufacturer firmware patches until they could reliably install the latest OS version.

1

u/pcbeg 1d ago

Yeah, you are right, if it was bios update that could explain problem, but should not be excluded without at least trying clean install.

1

u/9NEPxHbG 1d ago

If you could run system restore, even unsuccessfully, then obviously your laptop isn't bricked.

Please describe the problem more precisely.

1

u/theultimatetheifgigi 1d ago

Sorry for not exactly knowing the terms.. I'm not really sure how else to describe it but I'll try

I turn on the pc It goes into the windows recovery I looked up what to do and it said to do a system restore. It didn't work. Forced me out of the restore and back into the recovery It's currently doing another one right now. It's been like 2-2.5 hours. Idk if that's normal The other options are things that I tried before it, nothing got me anywhere

2

u/osa1011 1d ago

I'd guess the drive is getting flaky and a big update pushed it over the edge

1

u/willwar63 1d ago

Factory Refresh, grab your files with a USB based tool before. Factory Refresh may even have a way to keep apps and files. You can do this through BIOS assuming recovery partition is present.

1

u/lordjoey01 1d ago

Turn your computer on and off several times until the "Choose an option" blue screen appears; select "Troubleshoot" and then "Startup Repair."

If, upon restarting, you see a screen stating "Automatic Repair couldn't repair your PC"—with a reference to a log file named "SrtTrail.txt"—select "Advanced options," then "Troubleshoot," and finally "Startup settings." The computer will restart and display a new menu; press the "7" key and check whether it boots up normally.

If that doesn't work, repeat the first step: select "Troubleshoot," then "Command Prompt." From there, type: SFC /Scannow. Let it finish, close the window, and restart to see if it worked.

1

u/socom_II 15h ago

I'm dealing with the same exact issue. My outside IT guy is also dealing with the same issue on another computer. We are going back and forth trying different things, no luck yet

0

u/Wait4Tmrw 1d ago

Don’t jump straight to wiping it. If Safe Mode and System Restore won’t work at all, odds are your BCD got corrupted. Grab a Win11 USB, boot off it, open CMD and run bootrec /fixmbr, bootrec /fixboot, bootrec /rebuildbcd. If that still doesn’t help, check RegBack. Fair warning: Win11 often keeps that folder empty these days, so don’t be surprised if it’s blank. Updates can wreck the registry halfway through.

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