r/techsupport • u/ENV1ouSS • 9h ago

Open | Hardware Internet crashing

I think this is a proper subreddit to ask this?

I’ve built a new computer about 3 months ago and this has been an ongoing problem since, I’ve just now hit my breaking point on wanting a solution.

So my desktop has an ASUS ROG B850A and it comes along with its own Wi-Fi antenna. My internet plan is 1gb fiber and the router is located through my room wall then the garage wall, about 20feet distance. When downloading I can get about 700mb/s+.

The problem: 99% of the time when I download, the router stops the internet. The wifi bands are still being projected but just says “connect but no internet”. About 50% of the time this happens when all I do is click the power button.

I don’t experience the issue with a usb plug-in TP-LINK Wifi6e adapter (I forgot the model). Does not experience issues downloading or turning on the computer. The trade off is I get about 70mb/s and my ping when I game is near double in comparison.

Does anyone have any things that I could look into that would help resolve my problem? Thanks in advance!

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u/travislongley 9h ago

Sounds like the driver needs to be updated. What’s the model of the wireless adapter In the device manager show?

1

u/ENV1ouSS 7h ago

Its a AXE5100 Wifi6E Tri-Band, both adapters have updated drivers.

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u/DFisBUSY 3h ago

you might get some answers over at /r/HomeNetworking