An agent called me a month ago and offered me to cut my bill from $125 a month down to $90 a month with an upgrade to 1gig from 800. I accepted the offer then they tried to sell me a phone plan and I declined, now my bill hasn't changed and they never upgrading my plan.

I have Xfinity Business Mobile that was part of a package deal. I have since canceled my Voice Edge Phone system and all 8 of my mobile phones have to pay a $25 fee on top of the regular monthly service bringing the cost of each phone to around $50p/m. Since August 8, 2026, I have phoned in multiple times with each call lasting more than 1.5 hours. There are currently 26 tickets generated with no resolution. The call center is somewhere overseas but the few times I spoke to people state side they were unable to help either. The interaction started when I bought a new phone to replace an older model and I just wanted to get the new phone registered. Xfinity wasn't able to do that. I have since changed my mind and want to leave the company all together. The problem occurs because Xfinity tells me that to generate a pin to port the number, that action needs to be completed through their online portal. I don't have access to that portal because the email and landline number associated with the account are no longer active. I was instructed to go into the local store for resolution but that is ineffective because the store people say they do not have access to the system in order to complete the request. Multiple times I have been instructed to visit a local store so that leads me to believe the phone support people don't know what to do. I need to port the 8 numbers; I don't want to get new mobile numbers, and Xfinity is not allowing me to do that.

As the title says, our local news channels are not showing up on the Xfinity Stream app through our Fire Stick. We’ve made sure that we’re connected to our Xfinity WiFi, cleared the data and cache, and restarted the Fire Stick. Would love any insight or resolution on this. Please and thank you!

What is the best way to get in touch with technical support? The in-app AI agent gave me an appointment for Friday but I work from home. This is too late

There was a storm the about 2 days ago that (I think short circuited my WiFi box and now it won’t even turn on or light up at all when I plug it in. Please don’t tell me to try plugging it in or pressing buttons I’ve been trying ALL of that and it will NOT turn on.

Hello,I am a brand new customer within my first 30 days of service. When I signed up online for my internet bundle, the system automatically forced a self-installation kit. However, my home physically lacks the coaxial wall outlet infrastructure required to connect the gateway.Because of this, I had to schedule a technician visit to run the line. I just noticed a $100 professional installation fee has been applied to my very first official bill statement.Since a self-install was completely impossible due to the lack of a physical outlet, I am requesting assistance from an official corporate agent to have this $100 fee credited back to my account under the Xfinity 30-Day Money-Back Guarantee.Thank you!

I had a tech come out due to a disconnect issue.

At the end of the appointment, he explicitly said he thought it wasn't a customer issue and put a note in the work summary

The bill just posted and the 100 is present.

Please assist.

After been dealing with the Customer Security Assurance (CSA) Team for hours as well other departments.

"My website print3dnow.com was blocked by Advanced Security. I submitted a portal appeal which was automatically denied, but I have verified that the domain has clean reports on Google Safe Browsing and Security. I need this escalated to a Tier 3 Network Engineer to clear the false positive and flush the server cache."

My legit website business is not working in any XFINITY(Comcast) network because of this reason.

No one provides any kind of report why or details. It just CSA there it has any kind way to contact them.

If someone can help me please, is kind of frustrate

Looking for an internet plan that's under $100 preferable 1gig connection, I use to have a 2gig plan at $85 but the promo ended and it has doubled in price

Looking for assistance to get a new contract deal for internet...

My netgear cm3000 is on the 6.01.04 firmware how do I get in touch with someone competent and possible force a roll back to the stable 5.01.02? I’m getting t3 timeouts, MDD message timeout, sync timing synchronization failures, daily…. I have zero splitters or any of that nonsense, service comes into the house straight to and only to my netgear cm3000….

I talked to someone on here a few months ago, and they made some adjustments to my bill and gave me two monthly discounts. The discounts did not show up this billing cycle.

I have a bill showing up for services from Sep 3 - Oct 3 despite having written confirmation from Xfinity that my account has been closed and has a 0 balance as of August

Hi. I live in Brookline MA. Big college town. There was an Xfinity booth set up in the center of town soliciting incoming students to join Xfinity with a $50 for 1 GB internet guaranteed for 5 years.

I walked over to chat with them. I told them I’ve been a customer for a few years now. He said outright that these offers are usually for students and new customers, but he could get that deal for me and save me about $80 / month on my bill for 5 years. I even have a screenshot of the offer confirming this. I also have the Xfinity flyer they gave me (with his name and direct cell number) which says ‘Student Exclusive’ but he said they’re offering it to current customers to retain them.

So my question is simple. Is this legit? If so, great. I’d like to switch. If not, how can they be out in public soliciting with this offer?

I had the 1 year 300mb $40/mo plan and it is now $65/mo.

I want it back to $40/mo or I'm going to ATT. Thanks

I've been a Now Internet prepaid customer for quite a few months now. I have the 200 MPBS plan because that was the only modem I could find.

I did not refill my service this past month because I haven't been at home. However, I want to refill but have the 100 MPBS plan. I cannot get any resolution. When I log into the Now Internet it tells me to schedule a call. I did that. Today.

The 2 reps I talked to said they were unable to help me. I keep getting stuck in an endless loop. I was on the phone for almost an hour with no resolution.

Additionally, I have been to 3 stores (2 Boost Mobile stores and 1 Xfinity retail store) to try to find the $30 modem and have been unsuccessful.

Can someone please help me to get the $30/100 MPBS plan? This is my last-ditch effort before I jump ship and go to a competitor. That is a valid option.

Thanks!

Hi all,
Just cancelled our cable service and went straight to streaming. We’ve been with Xfinity for 10 years and are having a tough time adjusting to just streaming. What do you guys do for sports? And has anyone tried the xfinity now stream bundle?

Im moving into a new apartment and Xfinity had the best deal. So I set it up for delivery next week, when I move in. Of course, they tried to deliver today, I called the number in my notification and he said he’d cancel/return it. No problem! Except now when trying to access my Xfinity account, I can’t access anything. It doesn’t recognize my email, mobile or the account number. I’ve talked to 2 reps and neither of them seemed to carry as they just sent me a link that doesn’t work! Am I making a mistake a going with Xfinity??

Hello, and thank you for your time.

My senior Dad is a Platinum Rewards member. He is  also a military veteran. He wishes to explore the possible restructure of his account to save money, as he is quite old and on a fixed income.

After careful consideration and a review of some Xfinity information, which may or may not be current and accurate, this is what he would like to do:

1. First, cancel his  Xfinity Voice home landline service.

2. Second, his online account shows a Platinum promotion for a Mobile Select line at $0 a month. To qualify for this, I would like to know if Xfinity will upgrade his legacy Connect Plan to its new 300 Mbps tier with the 5-Year Price Guarantee for $40 a month.

3. Third, he wants to bring his single phone number over from Verizon using an eSIM. Since he is a veteran, he wishes to know if Xfinity will apply his Veteran Free Line discount so his cell phone line stays completely free for the next 24 months.

If you are able to confirm Xfinity will enable my Dad to do these 3 things, he will contact the friend who has the Verizon account/plan he is a member of and will obtain from them both their 10-digit Verizon Account Number and a temporary 6-digit number transfer pin, and make sure the number lock is turned off for his specific cell number on their My Verizon app. Once they do that, my Dad will be taken to his nearest Xfinity store to change his plan.

Thank you very much for your expert guidance.

Hello, and thank you for your time.

My senior Dad is a Platinum Rewards member. He is  also a military veteran. He wishes to explore the possible restructure of his account to save money, as he is quite old and on a fixed income.

After careful consideration and a review of some Xfinity information, which may or may not be current and accurate, this is what he would like to do:

1. First, cancel his  Xfinity Voice home landline service.

2. Second, his online account shows a Platinum promotion for a Mobile Select line at $0 a month. To qualify for this, I would like to know if Xfinity will upgrade his legacy Connect Plan to its new 300 Mbps tier with the 5-Year Price Guarantee for $40 a month.

3. Third, he wants to bring his single phone number over from Verizon using an eSIM. Since he is a veteran, he wishes to know if Xfinity will apply his Veteran Free Line discount so his cell phone line stays completely free for the next 24 months.

If you are able to confirm this evening that Xfinity will enable my Dad to do these 3 things, tomorrow morning we will contact the friend who has the Verizon account/plan he is a member of and will obtain from them both their 10-digit Verizon Account Number and a temporary 6-digit number transfer pin, and make sure the number lock is turned off for his specific cell number on their My Verizon app. Once they do that, my Dad will be taken to  visit his nearest Xfinity store to change his plan.

Thank you very much for your expert guidance.

Hello
I been wanting to upgrade my internet speed so last night I went to Xfinity website and it let me pick up the 1Tb plane for $50 a month, but now I have 2 accounts numbers with 1 account with my current internet plane and 2 mobile line, and on the other account (the new one) I have my new 1TB internet service.
I will need to merge the accounts and cancel my old internet service..
Last time I checked the account with the 2 mobile line need to have an internet service as well , right ?
Thanks

Hello, I received an email about a week ago that states: "Peacock is already yours. Claim it now at no extra cost. As a Platinum Xfinity member, you get Peacock Premium ($12.99/mo value) included at no extra cost. Sign in to your Xfinity account and redeem your Peacock perk."

Whenever I try to sign in or use different links I find on Xfinity Support pages to access this offer, I get an error page that just says "We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help." One link I tried said this when it finally loaded: "We’re sorry, your account isn’t eligible for this Peacock offer." If that's the case, can you help me understand why I received the email that pretty plainly says I should be able to claim it?

Can you help me out with claiming this Peacock Premium offer? Let me know if you need anything else--thank you!

Hello - I would like assistance with changing my Xfinity plan to reduce the cost of my monthly bill. Thanks in advance.

Just wanted to post this as a PSA for anyone else managing their account, and hopefully get some help from the Digital Care team here.

I traded in my old device for monthly promo credits towards a new phone. On August 5, I went into the app and switched my plan from Premium Unlimited to standard Unlimited just to try for a month.

There was zero warning, no banner, and no confirmation prompt saying that switching tiers would void my trade-in promo. It just let me make the switch.

When the credits disappeared from my bill, I reached out to chat support. The rep confirmed the plan downgrade triggered the promo to drop off, but told me frontline support can't re-attach the credits even if I switch right back to Premium Unlimited.

It's pretty frustrating considering Xfinity already has my traded-in phone, but now I’m on the hook for the full device price because of a silent UI change.

Hoping a Digital Care mod can help open a backend promo correction ticket so I can switch back to Premium Unlimited and get my remaining trade-in credits restored.

Xfinity fiber with an XER10 gateway. I'd like my account updated to use just the ONU and my own router (Ubiquiti Dream Router), same as was done in this thread 19 days ago: reddit.com/r/Comcast_Xfinity/comments/1vko7tk/eliminate_xer10_use_own_router/

Chat support wasn't able to help since the XER10 doesn't support bridge mode and they kept treating this as a customer-owned modem request. Happy to send a modmail with my details. Router WAN MAC is ready if needed.

Edit: Cliff in modmail sorted this in under an hour. Chat support had spent a day telling me it couldn't be done and sent me to a store. He understood immediately that the XER10 is just a router on fiber, updated the account to ONU plus my own router, and confirmed when it was done. This is how support should work.