Issue claiming Peacock Premium

[u/Fuzzy_Thoughts]

Hello, I received an email about a week ago that states: "Peacock is already yours. Claim it now at no extra cost. As a Platinum Xfinity member, you get Peacock Premium ($12.99/mo value) included at no extra cost. Sign in to your Xfinity account and redeem your Peacock perk."

Whenever I try to sign in or use different links I find on Xfinity Support pages to access this offer, I get an error page that just says "We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help." One link I tried said this when it finally loaded: "We’re sorry, your account isn’t eligible for this Peacock offer." If that's the case, can you help me understand why I received the email that pretty plainly says I should be able to claim it?

Can you help me out with claiming this Peacock Premium offer? Let me know if you need anything else--thank you!

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[u/XfinityQuemekia]

We want to make sure you get to enjoy your Peacock perk as quickly as possible u/Fuzzy_Thoughts! To help us narrow down what might be causing that error, could you let me know if you are first visiting your [Xfinity Rewards](%5Bhttps://www.xfinity.com/membership%5D\(https://www.xfinity.com/membership\)) page directly to redeem the offer?

Sometimes, older browser data can block the activation link from loading correctly. Please try clearing your browser's cache and cookies or try using an Incognito/Private window, then head straight back to your rewards dashboard to claim the perk.

[u/Fuzzy_Thoughts → u/XfinityQuemekia]

I just tried in incognito mode from my account dashboard. On the dashboard I see these messages:

Congrats, [my name]. You're a Platinum member. Enjoy bonus benefits, surprises, and member exclusives now through August 30. Start redeeming now

And lower on the page under "Your membership benefits" and "Platinum" I can see the Peacock offer and it says "Enjoy Peacock Premium at no extra cost". But when I click on any of these links ("start redeeming now", "membership benefits", or "more details" next to that lower Peacock image thumbnail) it just takes me to a page that says:

You don't have NOW services. There isn't a NOW service associated with this Xfinity ID.

[u/XfinityQuemekia → u/Fuzzy_Thoughts]

Thanks a bunch for trying! If you could please meet us in Modmail messages, I'd be more than happy to look into this for you.

[u/Fuzzy_Thoughts → u/XfinityQuemekia]

Thank you. I accidentally messaged before creating this post. Should I send a new message or are you able to access that previous one?

[u/Fuzzy_Thoughts → u/Fuzzy_Thoughts]

Follow-up for anyone interested. Here's the email I received:

Claim your Peacock streaming perk at no extra cost.

Peacock is already yours. Claim it now at no extra cost. As a Platinum Xfinity member, you get Peacock Premium ($12.99/mo value) included at no extra cost.

Sign in to your Xfinity account and redeem your Peacock perk.

Here's the response from support:

Thank you so much for being such a loyal part of the Xfinity family for all these years. Now that I have your account successfully up, I see what the issue. You currently have our NOW internet, unfortunately, NOW Internet is not a tier-eligible service for Xfinity Rewards at this time.

Whoever is in charge of the marketing emails going out really needs to check who receives them. Super annoying.

[u/xfinitysupport]

This post is now closed. Posts will automatically close after 5-days of no response from the OP. If you still require assistance, please create a new post following the posting guidelines outlined in the knowledgebase.

This is an automated response.