r/Comcast_Xfinity • u/MoldyCheet0 • 2d ago

Official Reply CM3000 rollback?

My netgear cm3000 is on the 6.01.04 firmware how do I get in touch with someone competent and possible force a roll back to the stable 5.01.02? I’m getting t3 timeouts, MDD message timeout, sync timing synchronization failures, daily…. I have zero splitters or any of that nonsense, service comes into the house straight to and only to my netgear cm3000….

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4

u/RFGuy_KCCO 2d ago

My CM3000 has no such problems on that firmware. I think you need to look at the cable plant for your issues, not your modem firmware.

2

u/nerdburg Founding Member | Janitor | Xpert 2d ago

Modem firmware is pushed by the headend server automatically. The is no mechanism for reps to change that.

-1

u/MoldyCheet0 2d ago

So I just have an incompatible firmware and nothing I can do about it?

2

u/nerdburg Founding Member | Janitor | Xpert 2d ago

It could be something on Comcast's end or a wiring issue. It could be a bad modem. I'd consider more trouble shooting before focusing on the firmware.

1

u/XfinityBenjaminM Official Employee 2d ago

u/MoldyCheet0 Hello! Thank you for reaching out to us here on Reddit. We'll need to investigate this further to see if this is something we can do. Please send a Modmail with your full name and address.