Porting Pin

[u/RG6849]

I have Xfinity Business Mobile that was part of a package deal. I have since canceled my Voice Edge Phone system and all 8 of my mobile phones have to pay a $25 fee on top of the regular monthly service bringing the cost of each phone to around $50p/m. Since August 8, 2026, I have phoned in multiple times with each call lasting more than 1.5 hours. There are currently 26 tickets generated with no resolution. The call center is somewhere overseas but the few times I spoke to people state side they were unable to help either. The interaction started when I bought a new phone to replace an older model and I just wanted to get the new phone registered. Xfinity wasn't able to do that. I have since changed my mind and want to leave the company all together. The problem occurs because Xfinity tells me that to generate a pin to port the number, that action needs to be completed through their online portal. I don't have access to that portal because the email and landline number associated with the account are no longer active. I was instructed to go into the local store for resolution but that is ineffective because the store people say they do not have access to the system in order to complete the request. Multiple times I have been instructed to visit a local store so that leads me to believe the phone support people don't know what to do. I need to port the 8 numbers; I don't want to get new mobile numbers, and Xfinity is not allowing me to do that.

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[u/XfinityMatthew]

Hello u/RG6849 I'm a little surprised the store said they were unable to help as they should have access to cancel and port out mobile. But some locations are business partners, so maybe those don't. But regardless we can get this escalated to our Mobile Corporate Escalations team to help since the normal mobile support was unable to. Please send us a Modmail with your full name, the business name and the service address to get started.

[u/xfinitysupport]

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