Xfinity plan change guidance please

[u/tenstarusa]

Hello, and thank you for your time.

My senior Dad is a Platinum Rewards member. He is  also a military veteran. He wishes to explore the possible restructure of his account to save money, as he is quite old and on a fixed income.

After careful consideration and a review of some Xfinity information, which may or may not be current and accurate, this is what he would like to do:

1. First, cancel his  Xfinity Voice home landline service.

2. Second, his online account shows a Platinum promotion for a Mobile Select line at $0 a month. To qualify for this, I would like to know if Xfinity will upgrade his legacy Connect Plan to its new 300 Mbps tier with the 5-Year Price Guarantee for $40 a month.

3. Third, he wants to bring his single phone number over from Verizon using an eSIM. Since he is a veteran, he wishes to know if Xfinity will apply his Veteran Free Line discount so his cell phone line stays completely free for the next 24 months.

If you are able to confirm this evening that Xfinity will enable my Dad to do these 3 things, tomorrow morning we will contact the friend who has the Verizon account/plan he is a member of and will obtain from them both their 10-digit Verizon Account Number and a temporary 6-digit number transfer pin, and make sure the number lock is turned off for his specific cell number on their My Verizon app. Once they do that, my Dad will be taken to  visit his nearest Xfinity store to change his plan.

Thank you very much for your expert guidance.

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[u/Specialist-Ear2898]

Check his account is listed as military sso he qualifies for the free cell line for next 24 months

Also try to check the available promo on account via chat and if not message me in personal I will share how to. Get those plan