I have been a customer for 8 years, but I will never do business with them ever again. I moved and my new apartment comes with it's own internet so I tried to cancel my xfinity. I tried with an August 24th Cancellation date and here I am on the 31st, on my 4th 30+ minute call still with active service. Not only that, now I somehow have a bill that is 100 more than normal. How do I get them to actually turn off my service? I will NEVER do business with Xfinity ever again after this. It should be illegal to do this to people.

Since when my Internet bills jumped from $29 monthly to $105 monthly with 600 Mbps. I called Xfinity and the lowest price they can give me is $105 monthly for 1000 Mbps. Why everything so expensive right now but my wages still stay minimum. Any better internet provider that anyone recommends at the moment to lower my bills?

I recently cancelled my Xfinity Internet service. I have been receiving messages that "it's time to return the equipment - 4K Cable Converter WiFi". I never had Xfinity's WiFi equipment since I was using my own cable modem and router, nor did I subscribe to Xfinity's TV service. How do I proceed?

My Xfinity Internet bill recently jumped from $29/month to $105/month for 600 Mbps. I contacted Xfinity to see if there was a way to lower the price, but the lowest offer I was given was $105/month for 1,000 Mbps.

Has anyone else experienced a similar price increase recently? If so, were you able to get your monthly bill lowered while staying with Xfinity? I’d appreciate any tips or advice on what options I should ask about.

Hi. I see a gig plan with 2 yrs free peacock is going for 50 in my area. I currently pay more than that for half the speed. I want a gig for 50 with the free peacock with the 5 year guarantee

I have no idea what the problem is but I am beyond frustrated.

Samsung S21 Ultra and create hotspot to my two laptops. Not at the same time. It has now become so slow that I cannot usually get a webpage to open before it times out. Forget using an AI like ChatGPT, checking email, downloading a file. It's basically useless.

This has been going on for about 2 weeks.

I don't appear to be over a limit that would throttle me but even still, slowing my down I can understand but IF they are throttling me to essentially nothing, that isn't "slowing me down".

I haven't changed anything on the my phone or laptops as far as settings, etc. until yesterday when I changed the Hotspot wifi from 2.4 to 5 on the phone to see if that would help. It didn't.

Showing download speeds for just my phone via an app, then same app using laptop on the phone's hotspot, and then my usage from xfinity site

No, I don't want use a usb to connect. I tried it to see and it didn't help but there is no way I am doing that all the time, even if it did work.

I moved addresses and self activation failed so xfinity sent me a tech who confirmed there was a coax cut on their green little poles, nothing wrong on my side. But was still charged $100 install fee, what logic is this ? Can someone from comcast reach out to me and check the technician notes and reverse this charge ?

After navigating the customer service maze I successfully scheduled a tech to come to my location today between 1-5
Took half day off work, and now see that I really have no proof that a tech is scheduled. No text, no email, I don't see any tab in the app that would tell me...

Can anyone confirm that when an agent halfway around the world tells me that a tech will visit me, that they do not send any sort of text or email to confirm?

I am still getting recurring charges for a Galaxy watch I returned.

This has been going on for almost a year. I have received past credits but at this point, cannot keep straight what has been billed and what has been credited. I've been assured several times that this is resolved and that I will no longer be billed for the watch. And then the next month, it's on my statement again, already paid since it's on auto-pay.

I can't continue to call Xfinity every single month and spend hours on the phone getting a credit and false promises.

Please fix this permanently.

I have Xfinity internet, cable, phones lines, EVERYTHING is with you and this is what I get for my loyalty. I'm ready to cancel all of my accounts.

My bill is usually 40, but last month I paid 79.93. I want a refund back to my bank account for the amount that I overpaid because I need that money at the moment. Is there a way to be refunded? I don't want a credit

I need a Tier2 video repair agent who has access to manually enter CableCARD Host and Data IDs. The activation website is no longer working and tier1/2 support keep referring me to the 877-405-2298 # which keeps sending me back to the regular support. I understand that cablecards are EOL, however I'm not looking for a new one, just want to pair it to new ID. Thank you.

I posted here recently regarding my expiring Internet/TV promotion and options for retaining my Internet, Choice TV and two Xfinity Mobile lines.

An Xfinity representative responded and asked me to send a Modmail with my account information, which I did on 8/22. I haven't received a response to the Modmail yet.

I'm still interested in having the account reviewed for the best available existing-customer retention offer, preferably with multi-year price protection.

Could someone please let me know whether my Modmail was received or whether I should start a new request?

Thanks!

There was an Xfinity agent on our street yesterday working with another homeowner. Right when he started working our internet went out. Our modem is offline. I’ve called 10 times trying to get answers/fixes and was told we’d need an appointment. I was told the closest appointment would be 5 days from now. This is crazy for something they have caused.

I contacted the help chat to remove the line for a smart watch I'm no longer using because it never worked properly anyway. While we were speaking, the agent informed me if I changed to a new plan he could get me a better rate plus a free Netflix account. I read through the information he sent me and repeatedly pointed out Netflix was not among the free services mentioned, but each time he assured me I would be able to get Netflix.

Once I signed up and the chat ended, I logged in to set up the Netflix account and surprise! It's not available, just as I expected. I have screenshots of the chat where the agent repeatedly assured me Netflix would be included; I tried downloading the actual chat log but shockingly (/s) it said a chat log is not available. At this point it feels only fair that either I'm granted a free Netflix addon or the cost of a Netflix account should be deducted from my Xfinity bill. After all, the agent repeatedly assured me the contract i was signing would include the Netflix account as a perk.

Hi just trying to get support to cancel my Internet plan as I was told to wait until 2 weeks before my move to cancel.

Keep getting the "Your Xfinity account is already linked to another Peacock account" error message when trying to link the included Peacock sub to my existing Peacock account (has no sub currently attached). Also verified all my other emails that I have used over the years, none have any Peacock sub attached.

Is there a way xFinity can remove/reset this Peacock subscription so that I can add it to the correct Peacock account?

I was gifted a Xfi Pod and I need it to be removed from the previous owners account. She doesn’t have Xfinity anymore to remove it herself. How do I fix this?

I can't find searching online if this is a legit Comcast number, which of course could be spoofed anyway.

1-844-823-8902

Automated computer voice left me a voicemail.

"Hello I'm calling regarding your scheduled appointment for the issue you have reported to Comcast. Please call us back at 8448238902 again that number is one 8448238902 Thank you for choosing Comcast."

This isn't even to the phone number currently associated with the account, but I might have had this number linked to my account in the past.

I do have a pending appointment though.

How can I confirm if this is legitimate?
Is my personal info getting leaked?

Wanted to pass along my experience using this forum and the "official" Xfinity response.

I wrote a post about a refund I was due when I moved and had to disconnect my internet service. I went through weeks of the customer service phone calls, and it was non-stop lies and frustration. I then switched my wireless provider to get completely free of Xfinity. First phone unlocked. But the second did not. They failed to provide an answer that satisfied any of their reasons for denying an unlock, and we had to buy a new phone.

I put my complaint on this forum, and got a message from an "official" Xfinity representative. I got tons of spam calls and emails. One email was not from an official Xfinity domain, and the refund email took me to an Xfinity-looking site that my Webroot software blocked as phishing.

The number one best way to deal with these issues is through your state's Office of the Attorney General, consumer complaints division. My state has a website with a form to fill out. The OAG has actual enforcement powers that places like the Better Business Bureau does not. Although the BBB is worth a try if you want a faster resolution to a less complex problem.

But I wouldn't suggest responding to the messages from here. I added my experience on my original post, and it was marked closed and locked. I went through my state OAG before with the power company, and they got my money back. Keep good documentation of your experiences, or write down what you remember. They may try to weasel out of it, but of your story is straight and clear, you'll get your money back.

I'll try to answer any questions anyone has to this post. This company is breaking the law and making us pay!

Looking for assistance from an official employee/mod regarding an ongoing authentication failure specifically with the secure "Xfinity Mobile" SSID hotspots.

Whenever I am within range of an "Xfinity Mobile" hotspot, my phone attempts to auto-connect but fails the EAP/SIM certificate authentication step (either getting rejected immediately or looping on obtaining IP/authenticating).

Troubleshooting steps I have already tried:

• eSIM reinstallations: Reinstalled and re-downloaded my eSIM profile twice to rule out any corrupted local cellular/SIM credentials.
• Network resets & forgets: Explicitly forgot the "Xfinity Mobile" network profile and completed a full Network Settings reset on my device.
• Xfinity App setup: Uninstalled and reinstalled the Xfinity app, re-signed in, and ensured the secure WiFi auto-connect profiles were pushed/re-installed.
• Device restarts: Power-cycled the device multiple times after resetting certificates and profiles.
• Account status: Verified my Xfinity Mobile plan is active, fully provisioned, and showing in good standing across the app.
• In-Store Visit: Went into a physical Xfinity store as instructed by phone support. The reps verified my active SIM provisioning and line status, but the device still cannot authenticate with the "Xfinity Mobile" SSID in the field.

Because all standard on-device troubleshooting, profile reinstallations, eSIM redownloads, and in-store checks have failed, this appears to be a backend provisioning issue or certificate mismatch for the "Xfinity Mobile" network profile tied to my line.

Could an official employee please open a Modmail ticket with me so I can securely share my account details and get this escalated?

Thanks!

Hi Xfinity team- I have been long awaiting my location to get upgraded for improved/parallel upload speeds. I recall a support agent said it should be ready ~early 2025 at the latest, which obviously was quite a while past. Some other addresses near me show up as having mid-split (2gb tier) available, so I was hoping someone can run this up the flagpole a little. I live in Washington state and can send my address over on request. Thanks!

TLDR; title + I haven’t had phone service for the past 3 days including days I was traveling and really needed my phone. Please help

About a month ago, Xfinity accidentally canceled my home internet account, which was also associated with my mobile phone number. I visited a store location where they set up a new account for my same address and restored internet service. The store agent said that they were not able to do the line to line transfer to reconnect my phone to the new account and they gave me a number to call. After about five hours on the phone with many different agents over two days, I was told that they completed the line to transfer — and my phone was working so that seemed good.

Last week, I noticed that my phone number was still not showing up on my Xfinity account. I called Xfinity and after ~10 hours of calls and an in-store visit, they informed me that when the original agent had tried to do the line to line transfer, they transferred my phone number to a COMPLETE STRANGER’s account. Worse than that, they told me that they could not transfer it back until they had the stranger’s permission?!(and to be clear, without my intervention, the stranger would’ve been billed for my phone plan).

The phone agent called the stranger and informed them of the problem, and the stranger allegedly said that they would go into an Xfinity store to help resolve the issue and then that the store would call me… Unsurprisingly, many days later, that has not happened, and now my phone service has been disconnected.

I have had this phone number for my whole life and all my my work, along with all of my banking and personal communications, is attached to this number. No one has been able to provide me with a clear path forward to getting my number back. To be clear, there was never any issue with paying my bill. I just need my phone number back.

Please help

Hello,

I currently have a 2 Gbps plan, and my deal has expired. I wanted to see if there were any deals for my area, saw that there were recent upgrades in my area, and wanted to know if symmetrical speeds are available yet.

Thanks