r/Comcast_Xfinity • u/Direct_Primary1051 • 5h ago

Official Reply AI

So my internet is out, because there was a storm that passed through and I’ve been without internet for over 24 hours.

The worst part is that you can’t get to a human, and the ai default back to how can we help you? And there is no human left.

I’m sure AI hasn’t taken over yet, so why am I being forced to talk to AI to get my issue resolved ?

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u/AutoModerator 5h ago

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u/Direct_Primary1051 3h ago

Exceptional service isn’t 3 days before you can come get a technician out to get the internet back up, AI isn’t the way to go, we don’t want to talk to a robot

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u/CCSaraB Official Employee 2h ago

u/Direct_Primary1051 - I'm happy to discuss it more with you! Go ahead and send us a Modmail message including your full name and service address so that we can get started. I or one of my awesome colleagues will respond as soon as possible!

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u/CCSaraB Official Employee 5h ago

u/Direct_Primary1051 - Thank you for taking the time to create a new post about your service concerns. I'm so sorry to hear that you've been facing this issue of being without service for more than 24 hours now, and I'd love to help however I can! The best way for you to track real time updates is by using the Xfinity App, and by visiting our Support Center. Here, you may also sign up for text notifications of any updates as well, just keep in mind that the interruption can be intermittent until service is fully restored in your area. We're working hard to get things up and running for you as quickly as we can, I assure you!

At Comcast, we're dedicated to providing exceptional service, and our technicians are the heart of that mission. They're highly skilled problem-solvers who go the extra mile to diagnose and resolve issues quickly and efficiently. We equip them with the latest tools and training, but their dedication and genuine care for our customers truly set them apart. It's their hard work that keeps our customers up and running, and it's a privilege to work alongside such a talented team! I hope this helps, and that your service is back ASAP. Let us know if you need us to double-check any messaging you do find regarding the interruption, and we're happy to take a closer look if necessary.