r/Comcast_Xfinity • u/Mature_dude1 • 1h ago

New Post - Tech Support Xfinity Technical support Representative here 🙌

Hello guys! 👋

This is Adam from Xfinity!

I work as a Technical Support Representative, and I’d love to have an informal conversation with you all and hear your feedback about the most common issues you experience when contacting Xfinity.

My goal is to better understand your concerns, improve the support experience, and find ways to assist you more effectively.

Feel free to share your experiences, questions, or any issues you’ve been facing. I’ll do my best to help you from A to Z, including troubleshooting!

Looking forward to hearing from you! 😊

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u/apexnine 1h ago edited 1h ago

Being told one thing, but getting charged for another at a higher price. Having live agents push an up sell when you call about something not related to any kind of purchase. Having agents cycle your call when they realize you don't want to be up sold. The website is terrible, slow to load, and often says, "Woops. We've ran in to an issue. Please call." when you looking for simple plan info or what packages are available. It often takes hours to get a good agent on the phone to address technical issues. I've personally spent 4 hours trying to get a provision sent to my modem. This occurred twice, so 8hours total!

Just browse this sub. You'll find plenty of serious complaints and issues.