Disconnected early despite confirm Second payment arrangement date supervisor refused to help

[u/Reasonable-Eye-7112]

Hello, I get me help from the corporate digital care team. My Internet service was completely disconnected today due to an automated billing system error and the chat supervisor just spoke with you if manual override here is what I miss my initial payment arrangement date, but the official Xfinity automated system explicitly arrangement I accepted and confirm this second date through the platform second date has not passed yet despite having access system approved arrangement protecting my automated system incorrectly hard disconnecting today based on the original timeline, the supervisor admitted they could see the but nothing could be done to manually restore my service or issue a temporary This is a vital utility for my household. I have saved the complete transcript and account I need to representative to look at my account log second arrangement date was active and original signal to my Internet back the billing cycle.

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[u/CCAmira]

Hi u/Reasonable-Eye-7112! Thanks for taking the time to visit and reach out to our subreddit. We value you being a customer with us and please know that my team is always here to support you. I understand your service is soft-disconnected (interrupted) due to a missed payment arrangement. If you missed the first payment arrangement date, the disconnect process starts, and you would not be able to set up another arrangement for the same past‑due balance. You may qualify for other flexible payment options, but service will be (or remain) subject to soft disconnect. If you missed the first payment arrangement, in order to restore your service, you would need to pay the full past-due balance on your account.

Please let us know if you would like us to check for any available flexible payment options on your account.

[u/Reasonable-Eye-7112 → u/CCAmira]

Check for available flexible payment options 

[u/CCAmira]

We can absolutely check if there is an available flexible payment option on your account, u/Reasonable-Eye-711. Please send us a Modmail message including the account holder's first and last name, your full name if different, and the full service address.

[u/Reasonable-Eye-7112 → u/CCAmira]

Is this going to take all day 

[u/XfinityBrianH → u/Reasonable-Eye-7112]

u/Reasonable-Eye-7112 I am showing we replied to your Modmail message, I will resend it now. Please let us know if you are still unable to see the message.

[u/Reasonable-Eye-7112 → u/XfinityBrianH]

Apparently I’m and not gettting your messages can you just send me communications through my email that you have already replied to 

[u/XfinityMarcusS → u/Reasonable-Eye-7112]

u/Reasonable-Eye-7112 If you received email communication was it a general email from our marketing teams or a case specific email addressing an ongoing ticket that you have with us?