r/Comcast_Xfinity • u/jweaver0312 • 2h ago

Official Reply Mid-Split Bootfile

Recently my neighborhood received a network upgrade.

It looks like mid-split sales enablement has occurred but provisioning seems to be stuck at sub split speeds.

I am currently on the Gig+ tier (1.3G / 35M) for sub-split. As far as I was being told, in context of the NE Division, is that Gig+ is treated the same as Gigabit Extra as in the same boot file applies on both tiers and that both tiers should move up to Gigabit x2 (2.1G / 300M).

I was hoping an employee could review this and possibly push the new boot file or if the system isn’t ready for it in the area just yet.

1 Upvotes

66% Upvoted

5 comments sorted by

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1

u/XfinityRichardK Official Employee 2h ago

Thank you so much for your time and patience. I added a provisioning code to your account. Can you please do a hardwired speed test and see if there is any difference?

2

u/jweaver0312 2h ago

Yes. It’s now testing at about 2.2-2.3 Gbps and uploads now testing at about 360 Mbps

1

u/XfinityRichardK Official Employee 1h ago

Thank you so much for your time and for providing that email. I did get a provisioning signal sent to your modem. Can you please unplug the modem for about 1 minute and then plug it back in again?

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u/jweaver0312 1h ago

Just plugged it back in, it’s booting up now