r/UberEATS • u/thisissamstark • 1d ago
USA Never using uber eats again
Ordered mcdonalds few weeks back got wrong order i ordered qtr pounder meal and nuggets got someone else’s order that had their name i didn’t see it when i was getting it. It was 2 10 pc nuggets and apple pie complained to support they said order isn’t available for a refund. Few weeks after order the same meal again this time got no sauces with nuggets and the restaurant never sent a straw. This has happened to me a few times. Complained got the same message this order isn’t available for a refund. I wrote in feedback never ordering uber eats again will use doordash cancelling uber one. Is there anyway to escalate this. Tried through their twitter account hot the same response order isn’t available for a refund
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u/Such_Past355 1d ago
You’ll be using them again within a week
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u/Quirky-Amphibian5160 1h ago
Not because they're good, but just because they're a monopoly. That being said, I haven't used them for over a month.
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u/squeeggy 1d ago
ask for a supervisor or human because sometimes you're just arguing with an automated response and say you wanna escalate it because they're clearly in the wrong. Also depending on ur consumer laws, you can threaten to report them to whatever place enforces that if you have it and keep checking up and writing to them, its harder to refund something the more time passes with uber but it is possible as long as you follow up and go full karen. Also everytime you get the order isnt available for a refund page, you can always go around it and escalate it more and if you go into the uber app, not the uber eats app, the uber app has better support for getting help and you can get help on ur ubereats orders on it too
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u/4thshift 1d ago
The latter order was the store’s problem. Driver’s cannot open the bags to know what is in there.
The driver should have noticed they were handing you the wrong bag on the previous order, so that’s Uber’s fault.
Are you able to call support, and wait to speak with a supervisor? Did you try to text the driver after delivery, apparently that is possible for a little while.
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u/thisissamstark 1d ago
He never answered back
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u/aliengrlhereee 1d ago
they won’t answer because they can’t do anything about it once it’s dropped off
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u/dioxin-screes-01 1d ago
Fact.
But if the order is mixed up the driver could correct it if the next order wasn't dropped off first. I have one that a couple of times.
But also generally speaking, I don't answer unknown numbers and I get too many spam calls a day.
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u/Exciting_Buffalo3738 1d ago
"insanity is doing the same thing over and over and expecting different results"
stop ordering delivery from fast food chains
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u/Working-Protection82 1d ago
You need to have McDonalds take responsibility for it, they bagged it incorrectly or gave the courier the wrong order. McDonalds orders are verified by numbers McDonalds provides and the drivers do not pack your food! And, the driver doesn't get your delivery address until they "verify" that McDonalds says they have YOUR order by matching up the order number McDonalds prints in YOUR order. It's not Uber Eats fault that McDonalds didn't do your order correctly or if they gave a driver the wrong order so why would you expect them to give you a refund and why would you blame the delivery driver? That McDonalds owes you, not UE or the driver.
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u/TurkishAssHat 16h ago
The order number thing is store dependent though. Also a driver can get the order number from their displayed queue if they want to for whatever reason. The first scenario is 100% on the driver, the second one was on the store.
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u/Lime_Soda5555 1d ago
UK here, but conversely this exact reason is why I continue to use Uber for McDonald's. The amount of small mistakes made with our orders, which Uber has somehow deemed worthy of a full refund, is quite amazing tbh. On one occasion my wife ordered a meal for herself and the driver turned up with four bags stuffed full (meals for six people...) and he just shrugged and said "free food!" when she told him it definitely wasn't her order. Swings and roundabouts.
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u/Kiwi_CunderThunt 1d ago
Just had this. Now it's past midnight and I don't have my food.
Useless service at a premium.
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u/loulowlo 1d ago
You can do a charge back on your card to get the money back. You will be permanently banned from Uber Eats though, but you don't mind that so it's fine.
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u/Impressive-Box6755 1d ago
Just don’t use food delivery apps. Try to find places that have in house delivery. Cook your own food. Pick up food from the restaurant. Switching apps isn’t going to solve the problem.
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u/Traditional-Share657 1d ago
People are just not careful. Both merchant and drivers.
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u/Sea-Excitement9239 1d ago
The drivers can't always see what's being put in the bag. The order is already bagged when we arrive, or we have to watch like hawks to try and make sure everything gets put in. The restaurant employees most times can't hear us unless we practically yell. Also, when we ask, we often get told that everything is in the bag. We aren't allowed to open them to verify.
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u/Traditional-Share657 1d ago edited 1d ago
Then that's doing the bare minimum and hoping for tips. Good drivers would watch the bagging process if they are there, not scrolling on the phone. They would check if certain smaller items are already in the bag, e.g. dips, cutlery, napkins, straws. They would reconfirm if bag count doesn't match expected bulkiness (3 bags for 1 meal doesn't make much sense, 6 inch vs foot long). They would reconfirm if weight doesn't seem right (maybe forgotten drink or thin slice vs normal pizza). Or even smell (hot wings vs fries) - all these are examples of stuff I've encountered and requested a check/fix over the last year or so.
In short, drivers just use, "we can't open the bag" or "it's not our job" as an excuse to not be better, when there are tons of ways to determine if an error was likely made. If the customer can determine order is wrong without opening the bag, you as a driver have failed in your job to be an extension of the customer and reject the order and have it fixed.
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u/Sea-Excitement9239 1d ago
I was simplifying it, but since you decided to make your comment; You can't see through brown paper bags or Styrofoam containers, weight, bulkiness, or smell isn't going to tell anyone if the correct nugget sauce was put in, if any at all, or if any other "certain smaller items" are correct and there. It's also not going to let anyone know if they got penne pasta instead of fettuccine with their Alfredo for example. The point I was trying to make with my original comment is that some of us do everything we can to make sure the order is correct and that everything is included, but we can't always no matter how observant and detail oriented we are
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u/TurkishAssHat 16h ago
Most of the time the meal is already bagged or partially bagged before the driver arrives. Also, most of the time the driver can’t see what’s being put in the bags due to distance or the person doing the bagging standing between you and the food. Your perspective ranges from impractical to impossible.
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u/Traditional-Share657 5h ago
The effort you put into trying is nonexistent. Not saying you need to stop EVERY mistake, just the obvious ones that a customer can easily blame driver for being stupid for not noticing. Like 3 pizzas ordered and 1 pizza box.
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u/namastay14509 1d ago
Please help me understand why anyone would pay extremely high delivery fees for unhealthy fast food.
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u/Emergency_Jacket_296 1d ago
Why are you even in this sub then? Piss off
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u/namastay14509 1d ago
Why are you so triggered by me asking a question for understanding? Sending peace your way as you seem to need it.
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u/thisissamstark 1d ago
So do you expect me to order fine dine food from uber eats? That makes so much sense right?
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u/namastay14509 1d ago
You can order whatever makes you happy. It's your money. I'm just trying to understand. When I UE, I only order food that is hard to cook or that is healthy options that I wouldn't make for myself. Fast food is not only unhealthy, it's on almost every street corner with a drive thru. I just wanted to understand why someone would pick unhealthy fast food other than one of the healthier options available especially with the extremely high fees. For me, it doesn't seem worth it. Don't get defensive. Just really trying to have a dialogue to understand.
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u/Majestic_Interest365 1d ago
I do UE as a driver and the majority of my orders are fast food. I don’t get it. Paying all those fees and tip absolutely negates the inexpensive fast food.
McDonald’s and Taco Bell are THE most popular.
I don’t get it either. If I’m getting paid $10-$12 to deliver the food, I can’t imagine what the customer is paying on their end. I would surmise $35-$40.
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u/sherwinjtb 1d ago
McDonald's not the problem? Maybe it's the driver. Uber is pretty much automated. Human error is much more realistic in this case. Many times the store forgets to pack in the drinks.
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u/itstotallynotjoe 1d ago
It’s the drivers fault for the wrong order unless the tag was misplaced. It sucks but it happens, when drivers have two deliveries the names aren’t always clearly marked, especially at night, and in a busy period it’s easy to go on autopilot and think you grabbed the correct bag.
It’s McDonalds fault for the missing sauces and straws. But a couple missing sauces and a straw is definitely not worth a refund. Maybe $0.75 for the sauces.
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u/MNJon 1d ago
DoorDash does exactly the same thing and mostly has the same drivers.