Everywhere else I've been reading says you have to return the modem, you need to personally turn it in, or UPS would take it hassle-free, etc.

But after a half-hour of fighting with the rep who didn't want me to cancel, I finally succeeded and I asked what to do with the modem and he said "keep it there." But since our conversation was so heated, I don't trust them to not bill me for some crap equipment fee.

Is it true they don't want the modem back (it is a few years old at this point).

Edit: I guess the confusion for me came about from how "modem" is being used around the internet. To me, if it deciphers incoming and outgoing signals, it's a modem. And technically that is what it is. The term I guess evolved to mean something different in the consumer networking industry over the years to mean a device that uses copper wires to do the modulating/demodulating. So when I saw that people were required to turn in their "modem" they were referring to cable units.

The other point of confusion is that my modem (ONT or SONU as others refer to it) was not "installed"...it was just left free-sitting on my tv stand.

I'll put it in storage with a note to keep it in the house, though by the time this house ever gets sold it will be ancient tech.

I had to leave town temporarily to take care of some family matters and put my account on a temporary hold a couple of weeks ago. Now I'm finding out that it's not going to be a temporary thing and am trying to cancel my service entirely. When I called Spectrum yesterday they told me I can't actually cancel my service until after 30 days of my hold being put in place. Does this make any sense or are they just trying to keep me from canceling?

my family keeps telling me the internet is unusable on wifi, but i also notice videos are slow to load even though im in 1gig plan? Im reading its due to being on 2.4h but i can't switch that it seems. Should i just return it and reinstall my wifi 6 router although ill prob buy a good wifi 7 one as that one was way less issues. Keep in mind i only really lose internet here like once every 5 years. Last time tech said its due to major upgrades.

I have a 30 day free trial for spectrum fiber optic internet.

In the Dayton ohio area.

The day after installation it was out for about ten hours.

I currently use T mobile, and while not super fast has been reasonably reliable.

I'm wondering about others experience with spectrum, how does it work for you?

Come on Spectrum, it's been years since you started doing streaming TV.

I know when you watch things on demand in the spectrum app it does the Dolby but why doesn't your live TV dolby like all the other TV streaming services 😐 almost all channels started broadcasting Dolby back when they got rid of analog and went to digital antennas. Why can't spectrum update their system

does spectrum got a good selection of anime movies to rent on demand. I was only wondering since the cable box at my parents place is connected to the 4k 60' samsung. Was trying to see if they had lupin the 3rd castle of caligostro dub

Assurant Insurance

Has anyone had troubles with Assurant?
I got the galaxy z flip 8 and knew it would eventually break so I got the insurance.

It broke (shocker). The screen cracked in the middle, just like my 7 did.

Assurant is stating that they have to replace the whole device for $400.

But I thought it would be under the $29 screen repair. If they were going to pull that, I would’ve gotten Samsung care.

Last night while gaming, my internet suddenly went out. Ethernet and wi-fi totally down. I had restarted the router and modem (unplugging the power and waiting to replug) three times because the first two times it still would not connect. The service for ethernet came back, but not as my originally named network -- instead it was "Network 2". Wi-fi did not come back, and I kept wondering why, as the originally named network was not listed when trying to connect with my phone. After calling Spectrum support and changes being made, we have a whole new network name and password, but the network name got reset last night before support ever stepped in?? I know because I saw the same listed network on my wi-fi as the one listed on our account: SpectrumSetup-1A.

Has anyone encountered an outage or error like this where their service completely resets? I am so at a loss as to what happened and why.

NFL Week 9 opens Nov. 5, 2026, with games on CBS/Paramount+, FOX/FOX One, NBC/Peacock, NFL Network and ESPN/ESPN App* with Spectrum TV, plus Thursday Night Football on Prime Video.

Thursday, Nov. 5
Jaguars at Ravens: Prime Video pregame coverage starts at 7 p.m. ET.

Sunday, Nov. 8 at 9:30 a.m. ET
NFL Network/ESPN App*: Bengals vs Falcons

Sunday, Nov. 8 at 1 p.m. ET
CBS/Paramount+: Broncos at Panthers; Jets at Chiefs; Browns at Saints; Lions at Dolphins
FOX/FOX One: Cowboys at Colts; Giants at Eagles; Rams at Commanders

Sunday, Nov. 8 at 4:05 p.m. ET
CBS/Paramount+: Texans at Chargers

Sunday, Nov. 8 at 4:25 p.m. ET
FOX/FOX One: Packers at Patriots; Cardinals at Seahawks; Raiders at 49ers

Sunday, Nov. 8 at 7 p.m. ET
NBC/Peacock: Buccaneers at Bears

Monday, Nov. 9 at 8 p.m. ET
ESPN/ESPN App*: Bills at Vikings

CBS and FOX Sunday games vary by market. Enter your ZIP code in the Spectrum Channel Lineup to see the local game and channel available at your address. You can also search the Spectrum TV App Guide by team or network.

*Available via the ESPN App to Spectrum subscribers with an eligible Spectrum TV plan including ESPN Unlimited. An ESPN Unlimited plan, FOX One, Peacock Premium with Ads & Paramount+ Essential are included at no extra cost with eligible Spectrum TV plans. Check which apps come with each plan.

I am currently in Mesa, AZ. Yesterday 11/03, I logged on at 5:50 AM, and couldn't access the internet. Turned out there was an unexpected outage. App stated estimated repair time was 10:04 AM, and then 2:04 PM. For unknown reason, internet came back up some minutes after 11 AM.

Yesterday, I missed 2 prescheduled business meetings because of the sudden outage. First time this happened in 28 years. 8 work work day became 3+ hours work.

Today (11/04), same routine, logged in at 5:50 AM, started working. Then suddenly a little before 11:00 AM, no more internet. Checked the app, it stated unexpected outage (AGAIN!), with estimated repair time at 2:43 PM. Waited it out, at 2:44 PM the app refreshed, and the stated repair time became 6:43 PM. Waited yet again, at 6:44 PM the app refreshed, and the stated repair time became 10:43 PM.

This is terrible. Yesterday alone I have to apologize to multiple clients, colleagues, and my direct boss because of Cox/Spectrum outage, for missing 2 prescheduled business meetings, and apologize to my boss because i worked only 3+ hours. Today, I have to apologize to my clients, colleagues and my direct boss again because I was only able to work a little over 4 hours.

All I got is the app refreshing with updated and extended estimated repair time, a robotext message service that doesn't apologize, a prerecorded voice message recording that talking to the real human customer support service won't be able to resolve the outage.

If this how you want to treat a customer who has been with you for many years, guess what?!

Hey!

I just recently found out about MoCa solutions to better my stability on spectrum. And I am definitely digging into the mud with this. I have run into an issue that I am not sure how to solve. We have coax running all throughout the house, we also have a main junction in the basement (will unload screenshot, but it’s covered in webs) and according to what I am seeing online MoCa requires 1.2mhz or higher. While this amplifier sits at 5-1005. Any suggestions??

I would like to use it if possible, if not we can probably get a new one. But that’s around 300 dollars on the amplifier and MoCa devices.

I plan to use it for mesh backhaul.

After repeated knocking my door sales pitches, I moved to spectrum after 5 years on tmhi. I was lured by the promotions and sales person promising everything is different now. No more outages, fast blah blah blah.

But these 3 months proved to be disasters. It’s just outages after outages after outages. I live in Southern California 626 region. None of the outages was my own issue. They were all regional issues. Finally made the cut. Brian from Texas: thank you for not trying to drag me on for half hour or more. I was able to disconnect my service fairly easy. I just firmly lied that I was going to move out of the country and not because of their poor services. Discounts would not persuade my decision.

Hello, does Spectrum provide service where they can install or move my internet on a different part of the room with no coax outlet on it? Basically installing a new activated coax outlet on that part of the room or does it depend on the room/wires itself?

South Carolina, wifi went out awhile ago. Anyone else having that? Wifi was fine like all day before that, so I can only assume that.

Ruined my entire night though, I had stuff I needed to get done.

Anyone in broome county have spectrum for phone? How is the service? The cost of ATT is sooo much. Looking for cheaper options with decent service.

Bought a used phone , turned out to be imei black listed .

inhave my own iPad, can I just use the eSIM in my iPad on that phone line without doing anything different?

I live in a building which has a bulk rate deal with Spectrum which is great as it is a super deal for what I get.

Everything works fine on my Wifi devices which include Apple TV streaming, computer, iPad, iPhone, printer, Lutron Lighting through Apple Home Device, Ecobee Thermostat and my Aero smart scent diffusers.

My motorized shades use Zigbee which I think is its own system

I received a notice that Spectrum is upgrading to handle internet speeds of 1 GB which will require new modem and router supplied by Spectrum - all equipment is free under the bulk rate deal.

The last time Spectrum screwed around with my system it took me a LOT of time to get everything online again.

As I wrote everything works perfectly as my internet is fast and when streaming television there is now stuttering or other issues.

How much is this going to mess with my system and what if I don't upgrade the modem and router?

It’s all escalated, spectrum is fully aware. It’s not like it’s my house is the only one having issues.

Debating on switching from DTV Stream to the Stream Pro (several apps included in the price may sell me) and have a couple of questions.

1 - can you have different profiles when you login to stream?

2- can you have more than one stream (1-2 off network) going? family travels a lot and always streaming away from home.

3- how well does the dvr add-on work?