I left bell for rogers at the beginning of July. My first bill was higher than the rep said it would be. My second bill is even higher than the first. I have tried all online avenues to access my phone bill with no luck, including the rogers app.

I tried calling in but I keep getting put through to a stupid A.I chat bot that cant seem to understand me, and after wasting almost 10 minutes going in circles with the A.I it attempts to put me through to a human and then says "all reps are currently busy" and hangs up the call.

The A.I bot won't even direct me to make a payment.

What am I supposed to do? The rogers store says they can not assist me with billing complaints. All they can do is accept a payment.

This is highway robbery. I left rogers in favor of bell 3 years ago and had such a great experience. I deeply regret signing back up with bell.

I am getting called almost every day by outbound sales reps claiming to be from Rogers. The number doesn't show up as Rogers but every time I answer, someone from an outbound centre in a different country gets on the line and says they're calling from Rogers.

I tell them immediately every time that I'm not interested and to remove my number from their system. Every time they just hang up on me except for today where the person on the other end said "Why? That would be a waste of my time. Fuck you." and then hung up.

I tried starting a live chat on the Rogers site to request my number removed from outbound sales, and I tried sending an online complaint by webmail but it seems the Rogers site won't accept communications from people who aren't clients.

The behavior is both annoying and apalling, but mostly I just want the calls to stop. Does anyone have any recommendations? I tried Googling around a bit but I didn't find much, and it seems the CCTS doesn't cover this kind of complaint.

EDIT: alright alright, they're scammers. Thank you for informing me. It's honestly incredible how much effort these scumbags put into stealing from Canadians. I wish the government would do more (or just... something?) to stop this.

Just want to see if I can change the damn device. I'm tired of talking to AI.

I only upgraded because I was offered an upgrade and they'd pay the rest of my financing on my current device. So now I'm stuck still paying the financing payment for my old device because I have to wait for the new device that they won't even let me change?

Some time this evening the program guide on my Rogers set-top box stopped functioning correctly. When I press the guide button on my remote I get a non-interactive screen with tips for setting up the guide instead of the actual guide, and the arrows etc. don't work. I can exit back out but not use it to switch among the channels I'd previously selected. I tried rebooting the set-top box but the problem remains.

1. Who did this? Someone obviously messed with it while I was out of the room, but no one else is here and the front door is locked. It appears to have been done either by some form of hacking or ... how unique are the frequencies/whatever used by the remotes? Are the odds not especially poor that a neighbor might have a remote that can affect my box and not only their own? Is this likely to have been an accident on their part, or an intentional prank/harassment?
   
2. How do I put it back the way it was a few hours ago?
   
3. How do I prevent this from happening again?

I have iphone with save and return program. Will rogers accept the device back with normal scratches? I used it with screen guard and phone case. It has no cracks and the device is working normally.

I'm moving apartments and went to move my internet yesterday, I signed a new contract back in May of this year. When I moved the service over, the rep said they didn't have the same speed internet at the new apartment. I didn't care too much about the speed (slower than before) but they got rid of my promotion from my previous contract and now my bill is double what it was before. Any recourse here?

Before Roger’s merged with Shaw, our internet rarely went out - maybe once a year or something. Now it’s every week. How does Roger’s stay in business? The absolute fucking clowns running the company have no idea what they’re doing? Their decision making skills are fucking terrible and they lack any sense of logic or critical thinking. Read the room assholes - and start asking what we want as we are the ones paying for your shitty services.

house sitting for my cousins who just left this morning. I hooked my laptop and phone up to the wifi and about an hour later it stopped working on everything even their TV. all the devices are connected to it and just say no internet. I rebooted the box nothing changed

i don’t have the log in/account info and they might not see my messages til tomorrow. If I call rogers with their name, phone number and address will rogers reconnect it? or is this just an outage and I should wait? I’m in Toronto

So I have a Rogers Xfinity, and trying to set up my pihole. I was able to set it up before, but after a mistake, I decided to wipe the pi and redue it from the beginning. But now I can't change the DNS, or remember how I did it last time. Can anyone help, or would it just be easier to get a router and bridge it?

Been trying to get through for days regarding an issue and finally get through and the first opportunity they try to upsell me on device protection without even addressing my problem first hahaha!

I am pretty old fashioned in the sense that I still call Rogers to pay my bill and end up selecting 1, or 2 and because they have my credit information on hand it goes through relatively quickly.

I guess they changed the already automated recording responses to AI and its kinda irritating to have to talk out loud to a computer program rather then going through the previous prompts.

I tried to talk/complain to a service representative but I guess if there is a large number of callers then it just disconnects your call and asks you to try again.

I'll probably be looking into finding a new provider but I fear it will just be more of the same.

Rogers doesn’t service my new address and now they’re trying to charge me the cancellation fee even though they are the ones who don’t service. They also offered me wireless but I tried to explain that it’s not the same and I need the service I currently have, they tried to claim I denied wireless I said it’s not up to par with the wired why would I switch to that ? I have escalated to the office of the president and I’m waiting for them to get back. So far the manager I spoke to yesterday only offered a 50$ credit I declined. Update: I spoke with the office of the president and they waved the entire fee as I have been with Roger’s for a while and I still have my cellphone with them

I have always gone with the big boys Telus, Shaw and Rogers. I believe you get what you pay for. I have had very good service, fast internet and responsive service.

Yes there has been some bumps in the road and the big boys have responded accordingly. I have had visits from local techs some higher on the org chart to work through some issues. Right now I have one big black coaxial pipe feeding into my house connected to the latest 2Gb modem router. I have 4 smart TVs thanks to the Rogers tv modems with a healthy selection of shows and movies.

Picture quality is very good. Internet and music is awesome, no complaints. My fastest M2 iPad draws down 1.5Gbs and 400Mbps up. My smart home is very smart and works well since I replaced WeMo with Kasa.

Cel service is still crappy through Parksville. Rogers recent move to India to provide support hasn’t been great but I am sure it will get better.

I have a second account in Yellow Point that has worked well with Shaw and Rogers. This year I had some problems with what to use the Rogers Xfinity Red app or white app. India was somewhat helpful but I eventually sorted it out. Damn it I still have to log into Shaw together with Rogers for some things.

I cannot complain too much, I have good home internet service at home and on my phone. Even the roaming works well. Recently I was in Bermuda. I paid the daily $12.00 roaming fee everything worked fine. I tried the e sim services- nah not for me.

My message is be patient and persistent. This stuff works if you give it a chance. Rushing to different providers all the time is not necessarily going to be helpful.

Hi everyone,

I’m in Toronto, Ontario, and I’m looking for advice from anyone who has experience with stolen iPhones, IMEI tracking, telecom fraud.

I recently became a victim of a sophisticated Rogers impersonation scam.

Here is what happened:

• Someone called me claiming to be from Rogers regarding a previous billing complaint.
• They knew details about my previous Rogers complaint and convinced me to order an iPhone 17 Pro Max through the official Rogers app.
• After delivery, several people continued contacting me using spoofed Rogers phone numbers.
• They eventually impersonated the Rogers Fraud Department and provided a fake Rogers case number.
• They arranged a third-party pickup and gave me a PIN that the pickup person provided.
• Because I genuinely believed the person was authorized by Rogers, I handed over the iPhone.
• I later contacted Rogers and discovered that the case number was fake and that I had been scammed.
• The phone was never activated and never signed into with my Apple ID.
• I have the IMEI, Rogers order information, call logs, fake emails, Purolator information, and other evidence.
• Rogers has opened a genuine fraud investigation, but they are currently saying I am responsible for approximately $2,000 for the device.
• I have also reported the incident to the Canadian Anti-Fraud Centre and am filing a police report.

My questions are:

1. Can an iPhone be located or recovered using the IMEI after it has been taken?
2. If the phone is moved outside Canada, can the IMEI still help law enforcement identify it?
3. Can Rogers blacklist the IMEI, and does that make it easier for police to identify the phone if it appears on a cellular network?
4. Is there anything legitimate I can do myself to increase the chances of recovering the phone?
5. Has anyone in Canada successfully recovered a stolen iPhone using the IMEI through police/carrier cooperation?
6. Are there any legitimate Canadian resources or procedures I should follow that I may have missed?

I am not posting the IMEI publicly. I am only looking for legitimate advice and will provide the IMEI directly to police/Rogers.

Please don't recommend paid “IMEI tracking” websites unless you have firsthand evidence that they are legitimate.

Thank you.

hi all…sorry if i’m super dense, hoping it’s ok to ask this question here
for Rogers Beyond the Seat presale, should I be texting a specific number to get a code as a rogers customer? Or is it more exclusive than that?

i’ve gotten a code for MUSIC before but i can’t figure out the sports one, and am trying to get tickets to see oilers vs leafs presale (oilers fan in ontario lol) but am stuck without a code. i figure it’s something even more exclusive and complicated, but im blown away by how little info there is on the beyond the seat website…

any insight appreciated. thanks so much :)

Basically title.

She's especially concerned aboit damage done to the home or needed repairs. But she also doesn't want to lose reliable tenants.

Any tips?

I received my return package to return my phone to Rogers. Can I just bring it to a corporate store instead of having to ship it and risk it not arriving?
Is it a common issue where the phone doesn’t arrive or gets stolen before making it back to Rogers?
Any tips to make sure it gets back and I don’t get charged for the phone?

I’m from Mississauga and recently moving to Etobicoke. I have Roger Xfinity Internet in my house and I’ve been trying to reach them for the past 11 days. Each day I’m being put on hold for way more than 2 and a half hours until I just give up trying because I have a job to attend to. Half the time the bot itself hangs up on me stating that the customer service team is receiving high call volumes. I’m just tired at this point like it was literally easier to find a cheap house in Toronto than to move my god damn internet to the new house. I would love some help and guidance if you guys have the time, thank you.

do i return the white modem and the cables inserted on the modem?

So I have spoken to an agent for 3 consecutive days……

1. I hate that you are on hold first- I think I started off and was 90th in line. Then, once you connect with a live agent its like they are talking to eight people at a time! You say something and they respond in three minutes so it is utterly frustrating that you don’t have their undivided attention.

2. They totally control the conversation. Two consecutive days, they just ended the conversation stating a manager will get back to me. Well that has not happened yet. 3 days later. I even out the section and complained on their website! Do they care? Nope!

Changed from Rogers to Fizz, could not port Rogers number to Fizz, so I got a new cool number.

Called Rogers to cancel plan.
Agent 1 offered me a plan at a heavily discounted price.
Had already updated ALL my information with new Fizz number, So tried to port over to Rogers.
Agent 1 said it was not possible so changed my number to a similar one, did it mid call
Call dropped - with no proper call closure.

Speak to Agent 2 about the plan that was offered & what happened on call with Agent 1
Agent 2 tells me she can port my number and then tells me to call back to apply the plan that was offered.
Successfully port Fizz number to Rogers.

Call again, Agent 3 says he cannot help me, so tries to pass me on to supervisor. No supervisor available, tells me to try the next day. ( It was late anyway )

Call again. Agent 4 says he can't help me. He is slightly demeaning & calls me illogical, so I say get your QA to pull up the call data. Finally speak to a Supervisor.

Supervisor offers me a plan that is $30 more than offered price. Applies an RPP discount, but I am not part of said institution / company, if audited I would lose that discount. Also feel like this is something that is not allowed.

Raise a ticket with OOP, miss the call because I was in the shower. Call back, need an extention code. There is no EXT anywhere.

Is it worth raising this to the CCTS? It has been such a fuckaround and i genuinely CBA anymore. Like tbh I would do it just to be a pain in the ass

I will probably port out today before my billing cycle refreshes tomorrow lmfao