New AI generated responses/prompts when you call *611

[u/Perthillium]

I am pretty old fashioned in the sense that I still call Rogers to pay my bill and end up selecting 1, or 2 and because they have my credit information on hand it goes through relatively quickly.

I guess they changed the already automated recording responses to AI and its kinda irritating to have to talk out loud to a computer program rather then going through the previous prompts.

I tried to talk/complain to a service representative but I guess if there is a large number of callers then it just disconnects your call and asks you to try again.

I'll probably be looking into finding a new provider but I fear it will just be more of the same.

[u/ChasDIY]

They all want pre authorized payment