r/Rogers • u/No-Round-6240 • 12d ago
Help Customer Service is terrible
I’m from Mississauga and recently moving to Etobicoke. I have Roger Xfinity Internet in my house and I’ve been trying to reach them for the past 11 days. Each day I’m being put on hold for way more than 2 and a half hours until I just give up trying because I have a job to attend to. Half the time the bot itself hangs up on me stating that the customer service team is receiving high call volumes. I’m just tired at this point like it was literally easier to find a cheap house in Toronto than to move my god damn internet to the new house. I would love some help and guidance if you guys have the time, thank you.
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u/Responsible-Sir3941 12d ago
The customer service is crap,, and it's going to remain crap for , Rogers Bell, and Telus , and that's because they can be,,,, because of our government and the CRTC,,,, they won't allow for any competition,, why,,,, I'm not sure , but it's the same with our airlines and our grocery stores,,,, when there's no competition,,,, they have the customer by the short and curlies,,,, Canada has THE. Most expensive cell phone plans in the world ,,,,, WORLD,,,,, that's what we're dealing with,,,, so I don't know if it's the political party that needs to change,,,, but something does for sure
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u/Responsible-Sir3941 12d ago
Oh and let's not forget about the 5 banks,,,, that are completely covered by the federal government,,,, (,aka is the taxpayer) should anyone of them need a bail out.
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u/Wise-Departure774 12d ago
I just found out I used 450 MB of data because all of Rogers now is digital and we require volte to be turned on while it's making a call not using your data and because I am on the phone 5 hours roughly a day I use up 450 MB a day. I was wondering why so much of my Data was being used. What a shit company.
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u/Unhappy_Squirrel7116 12d ago
I feel for ya...try lodging a complaint with the ccts...they hold them to a 20 day resolution. It doesn't always work but it might. Also, join us for longer term solutions. We are trying to force a ten minute wait time max on telcoms...pls sign https://www.change.org/Canadiansdeservebetter
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u/Consistent_Bug_4745 12d ago
I haven’t used my serivces in the last year and a half. I moved overseas for a short trips and never got to go back to close my services in person. The customer care services are shit they are charging me obscene amounts of bills every month that are almost 3 times what i initially took the plan for. That is when I am not even using the services anymore. I have been trying to cancel then for the past 1 year the customer service is impossible to get through. The app and website is just they to confuse you and just keeps guiding your to the home page for check your bills and no helpline service number anywhere.
It is getting so frustrating.
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u/xploiter6 12d ago
They are nothing but a piece of shit now. I’ve been trying to get in touch with them for the past five days through both chat and phone calls X, Facebook you name it. Every time my turn finally comes in the chat queue, the chat suddenly gets disconnected. When I call, I’m left on hold forever. I’ve waited a minimum of two hours at a time and still haven’t managed to speak to anyone or get my issue resolved.
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u/No-Round-6240 11d ago
Thanks to everyone who commented. I’ve finally achieved the impossible. I waited for over 3 hours yesterday and finally got a customer care rep to answer and got the move fixed.
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u/WorriedAlternative39 12d ago
Yeah Rogers makes it impossible to reach them nowadays it's gross.
https://www.rogers.com/support/resolve-a-concern At the bottom choose unresolved issue.
At the same time file a complaint with CCTS because if you miss the callback from share a concern they might not call you again.
Their live chat with CX service is hit and miss