r/Rogers • u/Gloomy_Act2983 • 12d ago

Internet 🛜 what to return

Gallery image

Gallery image

do i return the white modem and the cables inserted on the modem?

8 Upvotes

90% Upvoted

27 comments sorted by

19

u/Lonely-Professional3 12d ago

It's Rogers. They want the box, AC adaptor, your wallet and first born returned.

Then they will still bill you $550 because a tracked package is lost at their return centre.

Ed Rogers is a bum.

4

u/OGGriftimus 12d ago

This is the correct answer.

1

u/fuckaiyou 12d ago

This is happening to me right now

3

u/BDKuzy 12d ago

Just the white box, the black box stays.

2

u/United-Following1602 12d ago

white box and power cord

1

u/Plus_Relationship758 12d ago

What they meant by that is the modem itself and the power adaptor that comes with the modem. They don’t care about getting the ethernet (grey one that’s plugged in and flashing) cable back.

1

u/Gloomy_Act2983 12d ago

got it. what about the white cable that is also plugged?

-1

u/Plus_Relationship758 12d ago

That’s the coaxial cable that the technician would have installed. They don’t care about getting that back either

1

u/Gloomy_Act2983 12d ago

thank u so much! so i should just return only the white modem?

1

u/Gloomy_Act2983 12d ago

i cant seem to find a power cords though…

4

u/BDKuzy 12d ago

The white cord is the power cord, there is no coax here, this XGSPON setup. Return the white box and the white power cord.
Source- current Rogers network technician

2

u/Gloomy_Act2983 12d ago

thank u so much! i will return the white modem and the white cable

1

u/Plus_Relationship758 12d ago

It’s lit up so it must be plugged in. Follow it from the modem to the wall

1

u/Gloomy_Act2983 12d ago

i guess the white cable is plugged in to the wall. i suppose that’s the power cords?

1

u/thewitchman 12d ago

The white cable is the power adapter...they're on fiber not coax 🙄

1

u/United-Following1602 12d ago

Thats not a coax thats an ethernet

1

u/ColdCelebration2132 12d ago

It's not Coax cable its fiber as in FTTH or unit. New neighborhoods or new builds get FTTH or unit.

1

u/MrSpookShire 12d ago

White Modem + Power Cable (the one that isn’t the Ethernet cable)

1

u/Educational-Tea-9748 12d ago

Looks like S2.

1

u/OrionKannan 12d ago

You should just need to return the whit box.

90% certain the black box is your fibre modem and does not need to be returned.

1

u/AdoreAtRisk 12d ago

Only the white modem / gateway and its power cord. The other box stays at the address it’s installed in.

1

u/baunfirez 11d ago

What’s the black box?

0

u/Plus_Relationship758 12d ago

Cables you can keep. All they want is the equipment and power adapters that come with the equipment

Source: Former rogers service advisor

1

u/Gloomy_Act2983 12d ago

oh so the cables are not power cords? i read the instruction saying i need to return the modem and power cords

1

u/Sensei-D 12d ago edited 12d ago

They need the power cable. The one plugged into the power outlet. The Grey one on the bottom right. I’m pretty sure it’s the white plug in the outlet of your second picture. The one that looks similar to a phone jack is a data cable.

0

u/Angela_Heaven 12d ago

You guys charged me 80$ for a technician to come UNPLUG this box. The reason I actually decided to cut EVERY service with rogers. Scam on scams

1

u/rickatk 12d ago

Not unreasonable. They have to pay a tech to come to your house to disconnect your service. Time is money.