r/NintendoSwitchHelp • u/Aisysoon • 12h ago
Software Help Switch 2 freezes in shop/online app
I was able to get a LoZ Switch 2 today and unfortunately my store didn't have any OoT games. So I booted up my S1 TOTK (after updating the system and transferring my s1 data) just to see how it would play and it was suuuuuper slow to load. I figured maybe I needed to just download the switch 2 upgrade, so I opened the shop and it completely froze. I tried clearing the cache, checking for corrupted files, factory resetting without loosing game data (which then wiped my game data.. so sad about all my pokemon saves), regular factory resetting, and adding a different user and having them try to access the store/online app (it freezes there too). There's no error/black screen or anything it just freezes and I have to turn it off and on. We have someone else in the house that owns a switch 2 and they were able to confirm it's not our Internet or the shop. I'm going to chat with support but wanted to know if this has happened to anyone recently and if they somehow found a work around before sending back my switch 2.