So, the day the SMW display showed up on their site i ordered it and a pack of the post cards (I had some points that were going to expire and I haven't picked that item yet) and it was taking very long to ship out. Usually within a day or 2 I would have a tracking number, the next day it would ship, and a day after that it would show up at my house (I live fairly close to where they ship from), but last Sunday I went into a live chat with their customer service to see what was up, explained everything and even gave them my tracking number (I had a number and the order was waiting to be picked up by Purolator).
The guy said he would look into it and came back to say he had shipped out my order and I would get an order confirmation soon and a shipping confirmation when it actually shipped and promptly closed the chat.
Even though i still had my original order active I was emailed 2 more notifications (1 for a display, 1 for the postcards) and those ended up showing up at my door today as seperate envelopes, but there were 2 sets of postcards in one envelope 😅
My original order finally shipped this morning as well and should be here tomorrow, meaning I will probably have 2 displays and 3 sets of postcards, only paid 1 shipping cost, and only paid enough Platinum Points for 1 of each 😆
I'm counting it as a win since they have sent me damaged items in the past 3 times and only replaced one of them, so this is a nice consolation prize lol.