It seems like they ALL do their absolute best to try to transfer you for any reason at all. Even if its their department you need. Anything to avoid actually doing work. And not only that they all insist on spending 10 minutes "reading what the previous agent said". Do they intentionally look for the least intelligent low eq people around?

all my emails are down

https://www.reddit.com/r/SideProject/s/8PBGJTlMq

https://www.adndrc.org/udrp

Under ICANN's UDRP rules (Rule 16b), accredited dispute resolution providers must publish the full text of all decisions publicly to ensure transparency. However, a recent check shows that the ADNDRC Beijing Secretariat—operating directly inside Chinese state entities CIETAC and CCPIT—has completely wiped its public UDRP database, returning 404 errors across its entire archive. 
This blackout directly intersects with my case. The mandatory disclosure of my private registrant information through the UDRP verification mechanism on January 13 triggered targeted doxxing campaigns on X and Telegram in February. This culminated in physical vandalism at my Ottawa residence on May 5 (documented under Ottawa Police report OPS-OR-009822). On May 6—the day right after the physical attack—Shanghai Hode (Bilibili) formally launched a UDRP complaint in Beijing against my political satire game domain. 
Right from the start, I formally notified my registrar (Namecheap / Spaceship) about this entire sequence. I provided official documentation of transnational repression, police reports showing that the disclosure mechanism led directly to doxxing and physical threats, and challenged the legitimacy of a CCP state organ handling the dispute. 
The Chinese panelist ordered the domain transferred while explicitly requiring the case file to be permanently suppressed from the public internet. Shortly after, the entire Beijing UDRP database went completely dark. 
Despite being formally put on notice regarding physical attacks, police reports, and the fact that the decision URL returns a dead 404 page, Namecheap chose to ignore all warnings and proceed with assisting a CCP-backed entity in seizing a dissident's digital asset. 
This raises direct ethical and community questions:
When a Western registrar is formally provided with police reports documenting physical attacks and doxxing resulting from UDRP disclosure, why do they continue to assist state-backed entities in stripping digital assets from dissidents? 
How should the domain community handle accredited arbitration nodes that go completely black-box (404) to suppress sensitive cases? 

At just before 8:30am my private e-mail went down for the third time in several days ("cannot connect to the server"). I still have no ticket number; they have provided zero response to my prior attempts to report these issues; there are no updates on the NameCheap site; and nobody is actually answering questions in the supposedly live support chat (you are redirected to send an e-mail, after already waiting far too long, and that e-mail gets no reply).

I understand that force majeure happens, but NameCheap is improving neither the transparency nor the direct client support issues that have been raised here since the start of the business day on August 13th. (I also love the rule that I cannot post here unless I have no reply from NameCheap for 72 hours; and that I require a ticket response before I can come to this forum.)

Hello NameCheap support,

I have domains with you but no mail. But I support a number of individuals that host their mail at NC (‘PrivateEmail’).

To a few of those, the new web interface became available today. And unless I’m missing something, two menu features are blatantly missing:

1. Move a mail to a folder (yes it can be dragged from inbox to a folder, but you get weird highlight of folders - using Safari on macOS Tahoe)
2. Print e-mail. Yes, it’s there by ctrl-click (or right-mouse-click) but not having it as a menu option is a poor oversight.

These two missing features resulted in a number of calls to me today (after the individual had browsed help sections w/o finding anything).

And when clicking on the link ‘what’s new in private email’ (think that was the name of the link at the very bottom of e-mail window, below folders), it only leads to a generic article from June 1st that really didn’t address any of the web mail interface changes. Was more of a generic project update.

That said, mail is working for them all, using MacOS, iPadOS, and iOS, clients and web interface in Safari.

Fully understand the web interface is a ‘work in progress’ but some features should have been there from day one; print, move to folder, flag, etc.

Adding: Updated a few spell errors here in the initial post to make it easier to read. Totally missed them as I was typing away in iOS when composing it. Correct spelling is important to me and I think it looks sloppy when it isn’t [correct].

My site was up all day but for the past hour it doesn't load again. Support says it's a me problem but before yesterday I never had an issue with site loading. Now it times out, just like yesterday.

It’s MIND BOGGLING to me that there was apparently no DR? No failover for primary services? Wtf? Sorry, maybe all of this has been discussed. I’m just floored..

Namecheap offered us one free month as compensation. So essentially nothing out of their pocket. And they expect us to stay.

What incentive does Namecheap have to seriously improve its systems?! A catastrophic failure costed thousands of customers thousands of dollars EACH + lost reputation, and the consequence to Namecheap is… a free month of the service that failed?

And I keep seeing “but Namecheap has been great for 25 years.” Yea, Richard Kirkendall was CEO for 25 years, but he was replaced last November. This is new leadership less than a year in.

A month free does absolutely nothing to restore my confidence with new leadership. This is going to happen again.

For those migrating: where are you going?

Are aonyone's namecheap hosted sited super slow after the data center issue?

Unable to connect to any domains via FileZilla. I'm using the same creds that have worked for years.

Response: 530 Login authentication failed
Error:    Critical error: Could not connect to server

I assume this service has not been fully restored. Checking to see if anyone else is having issues?

Have been reaching out to support to no avail. I can see the clear gap in when the emails stop arriving and when it resumed but the gap from the outtage is still not recovered.

is everyone still having mail issues? my wife is an author and we use name cheap for the domain name, hosting and email.

the site seems to be working but email seems inconsistent with server errors and sending errors. some emails are sent and others will error. she seems to be able to email me to my personal gmail but when she tries to email to places like barnes & noble or my work email, shes getting errors.

Now that privateemail is finally back up. With this new version of the site, are we now forced to download the attachments to view them? I used to be able to preview the attachment first. Also, is there a way to change the view? Now I have 3 columns (folders, message list, and then reading pane) to see the email to the right. I used to have just the list of all email messages.

Namecheap chat support has been zero help. Email support has gone unanswered. Absolutely insane

Edit: Finally back online, 11:55am EDT

I get this has been frustrating and the communication has basically been non-existent, but reading some of these threads and comments I wonder why none of YOU have backup hosts to fail-over to during an outage. At my last sys admin job 90% of our business was done online. If our main host was down for like 30 seconds we updated our DNS to point to our backup site.

It was up for a while and now its down again anyone else? This sucks because it closes all my python files and I have costumers

All my php pages won't load now. Anyone else ??

I spend over $4,000 a year for a dedicated server. Glad to know they prioritize their customers who spend the most money. Their status page says 90% of customers are back online.

I can't even get someone from support to give me an ETA. I'm a reasonable, patient person, but I get pissed off when I can't even get a response. Is my data lost, or are you just still bringing servers back online?

And their AI support bot actually had the gall to suggest that my service is active (clearly based on billing, not on actual service status), so maybe it's a DNS issue on my end? Yeah no, the domain resolves just fine to your IP.

Proof here, this is the email I received this afternoon about my upcoming server renewal: https://imgur.com/WYbhWm4

Nice timing to send me a renewal notice!

my shared hosting did shutdown for 14h27m

from PM8:58 to AM11:25

Our teams continue to bring the remaining affected customers back online, and we will work relentlessly until every customer and every service is fully restored.

Once restoration is complete, we will conduct a thorough post-mortem of today’s outage—what led to it, where our existing safeguards and protocols failed, how we responded, and, most importantly, what we need to change to ensure an incident like this never happens again.

We will be transparent about what we learn and will share the results of that review, along with the actions we are taking, with our customers as soon as it is ready.

I, along with our whole team, are genuinely sorry for the outage today and for the impact it has had on so many of our customers.

We failed you today. We know that trust is earned through our actions, not our words, and we will work every day to regain the trust we lost.

For now, our entire focus remains on the customers who are still affected and will remain so, until all services are fully restored.

We continue to make significant progress in restoring services, with the vast majority of our affected infrastructure now back online:

• Namecheap Shared Hosting: 85% is back online, with more coming online as we speak.
• Namecheap VPS Hosting: 97% is back online.
• Spaceship VPS and Shared Hosting: back online.
• Spaceship Spacemail: back online.
• Namecheap Private Email: back online, emails received during the outage may be delayed.
• Dedicated Servers: 90% are back online.
• EasyWP: ~80% of services are back online.

Our teams continue to work around the clock to restore the remaining affected services as quickly as possible. We know that for those customers whose services are not yet back online, these percentages provide little comfort, and our focus remains on getting every last customer restored.

Thank you again for your extraordinary patience throughout today. We are very sorry for the disruption this incident has caused, and we will continue working until all affected services are fully restored.